SB-10057974-5627
Bulletin No.: 14815A
Date: March 2015

Program Bulletin
CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Heated Back Window Glass Structurally Weakened Due To Surface Flaw

MODELS:

2015 Chevrolet Silverado
2015 GMC Sierra
Equipped with RPO C49 Electric Rear Window Defogger

The Parts Information section has been revised. Please discard all copies of bulletin 14815.
CONDITION
Certain Light Duty 2015 Silverado and Sierra vehicles built with RPO C49 fixed-window (not
sliding), heated back glass might have a structurally weakened glass due to an internal flaw (spall).
In this condition, the back glass could shatter when the door is closed or during normal vehicle
operation.
CORRECTION
Dealers are to replace the rear window.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2015 General Motors. All Rights Reserved.

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March 2015

Bulletin No.:14815A

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
NOTE: The service parts listed below are in limited supply until March 09, 2015. DO NOT ORDER
for inventory before this date.
Part Number
23216681
23216683
Obtain Locally

Description
Rear Window Glass Privacy Tint - RPO AKO
Rear Window Glass Solar Tint - RPO AKP
Urethane Adhesive Kit
(Use a urethane adhesive system that meets GM
Specification GM 3651G)

Quantity/Vehicle
1
1
1

SERVICE PROCEDURE

4052351

Replace fixed rear window glass. Refer to Rear Window Replacement in SI.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code

Description

Labor
Time

Net
Item

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9101294

March 2015
Rear Window Replacement

Bulletin No.:14815A
5.9

*

*The amount identified in “Net Item” should represent the actual sum total of the locally sourced
Urethane Adhesive Kit needed to perform the required repairs, not to exceed $40.00 USD, $49.80
CAD.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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March 2015

Bulletin No.:14815A
March 2015

This notice applies to your vehicle, VIN: ____________________________________________
Dear General Motors Customer:
We have learned that your 2015 model year Chevrolet Silverado or GMC Sierra may have been
built with a heated back window that might have a structurally weakened glass due to an internal
flaw (spall). In this condition, the back glass could shatter when the door is closed or during
normal vehicle operation.
Your satisfaction with your Chevrolet Silverado or GMC Sierra is very important to us, so we are
announcing a program to correct this condition.
What We Will Do: Your GM dealer will replace the rear window. This service will be performed
for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
14815A