SB-10057784-1093

M-1401

April 13, 2015

PRODUCT PROGRAM 0919: 2015 STREET MODELS RIGHT SIDE RIDER
FOOT CONTROL MOUNTING SCREWS
NOTE

Purpose
Harley-Davidson Motor Company, Inc. has declared a voluntary
Product Program (0919), offering a no-charge repair of the installation torque for the right side rider foot control mounting
screws on affected motorcycles for this non-safety issue.
Read this entire bulletin before taking any action. See Required
Dealer Action to perform the service.

Overview

If you are not sure that this campaign has been completed on
a particular motorcycle, check the campaign records available
on TALON and h-dnet.com. Some dealers may not have any
affected motorcycles.
Canadian Dealers: To determine if this campaign has been
completed on a particular motorcycle, use the h-dnet.com
vehicle information link found on the service tab of UltraComm.

•

Kits required: No.

•

Repair: All affected. No inspection required.

•

Affected components: Right side rider foot control
mounting screws.

•

Solution: Loosen and retighten screws to proper torque
specification.

Markets Affected

Motorcycles Affected
This product program applies to certain 2015 Street XG500
and XG750 motorcycles.
A VIN list specific to motorcycles shipped to your dealership
is available via h-dnet.com. This list may be found by following
this path:
•

If the motorcycle does not appear on your dealer VIN list, refer
to the Vehicle Information link to determine if the motorcycle
is affected.

h-dnet.com/Service Toolbox/Program Campaign Open
VIN List

Select 0919 campaign to view the VIN list.

North America (U.S. and Canada) are the only markets affected.

Customer Notification
Harley-Davidson Motor Company, Inc. will provide notification
of this non-safety related condition to registered owners of affected motorcycles. The notice will instruct owners to contact
their dealer to schedule the service. A sample of the customer
letter is attached.
Canadian Retailers: Deeley Harley-Davidson Canada will
send a letter to registered owners of affected motorcycles in
Canada.

Program Duration
This program is effective beginning April 13, 2015. Be advised
that the services delivered under this product program will no
longer be rendered at factory expense after April 13, 2017 (two
years from the date of this bulletin).

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your
dealership for either maintenance or service.
ROUTING

SERVICE
MANAGER

SALES
MANAGER

PARTS
MANAGER

WARRANTY
PROCESS
MANAGER

LEAD
TECHNICIAN

TECHNICIAN
NO. 1

TECHNICIAN
NO. 2

TECHNICIAN
NO. 3

RETURN
THIS TO

INITIAL HERE

© 2015 H-D
M-1401

1/2

Required Dealer Action
1.

2.

See Figure 1. Loosen both right side rider foot control
mounting screws (3).

3.

Retighten screws to 22.0-29.0 Nm (17-21 ft-lbs).

Verify that motorcycle is involved in product program.

g16967-1

1

2
3
1. Right side rider foot control assembly
2. Frame

3. Right side rider foot control screw (2)

Figure 1. Right Side Rider Foot Control Assembly

Credit Procedure: VIN Involved in Campaign
Talon/h-dnet.com/UltraComm Warranty Claim Users
For each vehicle involved and repaired, submit an electronic
campaign claim per the table below.

Table 1. Product Program 0919: Vehicle Involved/VIN
Required
ITEM

DATA

Claim Type

PPC

Problem Part Number

10200055

Quantity

Leave Blank

Quantity (UltraComm users)

0

Primary Labor Code*

2685

Labor Time

0.1

Customer Concern Code*

0919

Condition Code

9981

* These items may need to be downloaded to your system.

Upon submitting the properly completed product campaign
claim, you will be credited for 0.1 hours of labor time for performing the procedure. Submit campaign events on their own
warranty claim. Do not mix them with other warranty events.

2/2

M-1401

April 13, 2015

Dear Harley-Davidson Motorcycle Owner:
Our records indicate you are the owner of a 2015 XG model motorcycle. Harley-Davidson has recently
discovered that the rider right foot control mounting bolts on some model year 2015 XG model
motorcycles may have been assembled with an improper torque.
In the interest of customer satisfaction, Harley-Davidson is offering a no cost inspection and correction
service (Product Program 0919) to the owners of affected 2015 XG model motorcycles.
While this is not a safety issue, we urge you to contact your authorized Harley-Davidson dealer to
schedule an appointment to have the product inspection service performed. The service will be performed
at no cost to you if performed within two years from the program announcement date. The service will
require less than one-half hour to perform, however, due to scheduling, your dealer may request to have
your motorcycle for a longer period of time.
This no cost offer expires two years from the date of the program announcement (April 13, 2017).
To verify that the service has been completed, your dealer will ask you to sign an acknowledgement when
you pick up your motorcycle.
We thank you for your cooperation. We regret any inconvenience this may cause, but we have taken this
action in the interest of your continued satisfaction with our product.

Sincerely,
Harley-Davidson Motor Company