NUMBER:

21-008-15 REV. B

GROUP:

Transmission and
Transfer Case

DATE:

August 15, 2015

SB-10057685-1842

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 21-008-15 REV. A, DATED
FEBRUARY 7, 2015 WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND IS BEING REVISED WITH
ADDITIONAL PARTS AND TOOLS PLUS REVISED LOPS.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 15-006. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Transmission Shift Quality C-Clutch Snap Ring
OVERVIEW:
This bulletin involves removing the transmission, disassembling, and replacing the
C-Clutch snap ring.
MODELS:
2014-2015

(KL)

Jeep Cherokee

2015

(UF)

Chrysler 200

NOTE: This bulletin ONLY applies to vehicles equipped with the 948TE 9 speed
transmission (sales code DFH or DFJ) and whose VIN appears in VIP or on
the RRT VIN list.
SYMPTOM/CONDITION:
A small number of customers may experience less than desired shift quality during a 5-4
downshift and/or Malfunction Indicator Lamp (MIL) Illumination. Upon further inspection,
the technician may find Diagnostic Trouble Code (DTC) U0402 setting in the Powertrain
Control Module (PCM) memory.

21-008-15 REV. B

-2-

DIAGNOSIS:
Only perform this repair procedure if the customer’s VIN is listed in VIP or your RRT VIN
list.
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify no other DTCs are set. If DTCs other than the one listed above are
present, record them on the repair order and repair as necessary before proceeding further
with this bulletin.
PARTS REQUIRED:
Qty.

Part No.

Description

1 (AR)

04736949AB

Snap Ring, Transmission C-Clutch

2 (AR)

04736843AA

Oil Seal, Transmission Differential (2WD and
4WD)
(Note: Only one is used on 4WD applications)

1 (AR)

04753061AA

Oil Seal, Transmission Differential (Additional
for 4WD)

2 (AR)

04753043AA

O-Ring, Valve Body Fluid Adapter Tube

10 (AR)

04753042AA

O-Ring, Valve Body Fluid Adapter Tube

(AR)

68218925AA

Transmission Fluid (Qt.)

** 6

01949765

Bolts, Torque Converter **

** 2 (AR)

6509401AA

Nut, Pinch Bolt, Lower Control Arm (UF only)
**

** 2 (AR)

06507676AA

Nut, Ball Joint (KL only) **

** 1

06104719AA

Nut, Torque Strut Bracket To Engine Mount **

** 2

06509898AA

Nut, Half Shaft, Front Axle **

** 4 (AR)

68689681AA

Tie Strap **

** 1 (AR)

68081823AD

Gasket, Exhaust Flange (UF or 2.4L KL only)
**

** 2 (AR)

06104709AA

Nut, Exhaust Flange (UF only) **

** 2 (AR)

1022510003

Nut, Exhaust Flange (2.4L KL only) **

** 4 (AR)

04627326AC

Gasket Seals, Intake Manifold (2.4L KL only)
**

** 1 (AR)

52022294AA

Gasket, Cross Under Pipe To Converter Pipe
(3.2L KL only) **

** 7 (AR)

06104709AA

Nut, Exhaust Flange And Y-Pipe (3.2L KL
only) **

** 1 (AR)

04880235AC

Gasket Cross Under Pipe To Down Y-Pipe
(3.2L KL only) **

** 6 (AR)

68242709AA

Bolts, Propeller Shaft (KL AWD only) **

-3-

21-008-15 REV. B

SPECIAL TOOLS/EQUIPMENT REQUIRED:
8901A

Pressing Tool

10428

Adapter, Pressing Tool

10379

Valve Body Alignment Pins

10504

Compressor, Spring

C-4171

Universal Driver Handle

** 10506 **

Installer, Seal

** C-3972-A

Seal Installer (4WD only) **

N/A

Arbor Press

REPAIR PROCEDURE:
CAUTION: **Do NOT perform this repair unless the vehicle’s VIN appears on the
RRT VIN list or in VIP. This is a unique repair procedure only for these
vehicles and is not covered on vehicles outside of the VIN list. For all
other customers that describe the symptom condition above or if the
technician finds the DTC, perform normal published service information
for detailed diagnostics and repair procedures.**
NOTE: Due to the unique nature of this repair, a TechTube training video is available
to help guide technicians through the repair process. Please refer to course
TT02002 anytime during this repair for additional assistance.
1. Remove the transmission. Refer to detailed removal instructions in
DealerCONNECT/TechCONNECT Service Information Section 21 - Transmission and
Transfer Case> Automatic - 948TE> Removal> FWD, AWD/4WD.
WARNING:Always wear safety glasses when cleaning, disassembling and
assembling the transmission/transaxle. Contents of the
transmission/transaxle can become projectiles (e.g., springs, snap-rings,
as well as metal and other debris). Failure to wear safety glasses may
result in severe personal injury.
CAUTION: Tag all snap rings, thrust washers, washers, spacers and thrust bearings,
etc. during disassembly for quick identification and assembly. Failure to
follow these instructions may cause damage to the transmission.
NOTE: Before disassembling the transmission, wash the transmission with a
suitable solvent and/or pressure washer to remove oily grime and loose dirt.
Place the transmission on a clean work surface with ample fluid drainage
capacity or absorbency.
2. With the transmission secured on a suitable work surface, remove the torque
converter and drain.

21-008-15 REV. B

-4-

3. Remove the transmission drain plug, production fill plug and torque converter pressure
port plugs from the bell housing and drain all transmission fluid. See (Fig. 1), (Fig. 2),
and (Fig. 3).

Fig. 1 Transmission Fluid Drain Plug
1 - Fluid Drain Plug

Fig. 2 Transmission Production Fill Port
1 - Transmission Control Module (TCM)
2 - Production Fill Port

-5-

21-008-15 REV. B

Fig. 3 Torque Converter Pressure Port
1 - Torque Converter Pressure Port
2 - Transmission Oil Cooler Line Connections

4. Remove the transmission electrical connector retaining clip from the valve body oil pan
and push the connector slightly into the pan.
5. Remove the valve cover oil pan retaining bolts (Qty 7) and remove the pan.
6. Remove the valve body retaining bolts securing the valve body assembly to the
transmission case. Only 9 bolts will need to be removed in order to remove the valve
body. See (Fig. 4).

Fig. 4 Only Remove Bolts Highlighted

21-008-15 REV. B

-6-

CAUTION: Care must be taken when removing the valve body to avoid damage to
the Transmission Range Sensor (TRS) and speed sensor electrical
harness.
7. Using a suitable prying tool, pry the valve body away from the fluid transfer/adapter
tubes.
8. Taking care not to damage the wiring harness, set the valve body aside to gain access
to the TRS and speed sensor bolted to the transmission housing.
9. Remove the TRS and speed sensor retaining bolts and remove the sensors.
10. Set the valve body aside in a clean area until reinstallation.
11. From around the perimeter of the transmission, remove the bellhousing to
transmission housing retaining bolts (Qty 17).
12. Remove the inner bellhousing bolts (Qty 11). Do Not remove bolts (1) at this time (Fig.
5).

Fig. 5 Inner Bellhousing Bolts
1 - Do not remove these bolts at this time

13. Using wooden blocks to stabilize the transmission on the work surface, position the
transmission on the bench with the bellhousing facing upward.
14. Using a suitable pry bar in the proper pry location, pry upwards to dislodge the
bellhousing from the transmission housing.
15. Lift the bellhousing straight upward and separate the assembly from the transmission
housing. The E-Clutch, Output Gear Sub Assembly (OPSA), and fluid filter will still be
attached to the bellhousing.
16. Remove the bellhousing to transmission housing gasket and set aside.
17. Remove the differential gear assembly.
18. Remove the transfer gear assembly.
19. Remove the Gear 4 Annulus and Planetary Pinion Carrier assembly. See (Fig. 6).

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21-008-15 REV. B

Fig. 6 Gear 4 Planetary Pinion Carrier Assembly
20. Remove the Gear 3 Annulus and Carrier Gear assembly. See (Fig. 7).

Fig. 7 Gear 3 Annulus Gear Assembly
NOTE: It may be necessary to use a 1 inch socket between the bearing puller and
transmission case for clearance.
21. With the transmission properly supported in a suitable arbor press, install pressing tool
8901A (with the pressure scale removed) and pressing tool adapter 10428 over the
D-Clutch piston/retainer. See (Fig. 8).