SB-10057654-5856
Bulletin No.: 14733
Date: March 2015

Program Bulletin
CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Park Brake Cable Retainer Clip Missing

MODELS:

2013-2015 Chevrolet Sonic RS or Sonic Dusk
Equipped with Four Wheel Disc Brakes (RPO J67)

All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2017.
CONDITION
Certain 2013-2015 model year Chevrolet Sonic RS and Sonic Dusk vehicles may have a condition
in which the park-brake cable retainer clip may be missing. Without the clip, the cable conduit
could move down over time, allowing the boot to become dislodged. A dislodged boot can allow
water to intrude into the cable housing, which can cause cable freezing and/or corrosion.
CORRECTION
Dealers are to inspect for a missing fractured, deformed, or dislodged parking brake cable
retaining clip at both rear brake calipers. If the clip(s) are missing dealers should clean the clip
retaining groove and install a new clip.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Copyright 2015 General Motors. All Rights Reserved.

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March 2015

Bulletin No.: 14733

Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
22740119

Description
Retainer, Park Brake RR CBL GDE

Quantity/Vehicle
As Req’d

SERVICE PROCEDURE
1.

Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

4086187

Retaining clip in place
2.

3.

Retaining clip missing

Inspect for a missing, fractured, deformed, or dislodged parking brake cable retaining clip
(2) at both rear brake calipers.


If both clips are intact, in place, and not damaged, no further action is necessary.



If clip(s) are missing or damaged, proceed to step 3.

Ensure the parking brake cable is positioned correctly in the bracket, and the groove for
the retaining clip is free of dirt.

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March 2015

Bulletin No.: 14733

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4.

Install the new retaining clip (1) into the groove of the parking brake cable metal ferrule,
push to seat.

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9101333

Description
Inspect for Missing Parking Brake Cable Retainer(s)
ADD: Replace Park Brake Cable Retainer (One or Both)

Labor Time
0.2
0.1

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin

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Bulletin No.: 14733

CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through March 31, 2017.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Program follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through March 31, 2017, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 14733
March 2015

This notice applies to your vehicle, VIN: ____________________________________________
Dear General Motors Customer:
We have learned that your 2013-2015 model year Chevrolet Sonic may have been built with a
condition in which the park-brake cable retainer clip may be missing. Without the clip, the cable
conduit could move down over time, allowing the boot to become dislodged. A dislodged boot
can allow water to intrude into the cable housing, which can cause cable freezing and/or corrosion.
Your satisfaction with your Chevrolet Sonic is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your dealer will inspect for a missing fractured, deformed, or
dislodged parking brake cable retaining clip at both rear brake calipers. If the clip(s) are missing,
dealers will clean the clip retaining groove and install a new clip. This service will be performed
for you at no charge until March 31, 2017. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By
scheduling an appointment, your dealer can ensure that the necessary parts will be available on
your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
GM Medium Duty Truck

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
1-800-862-4389

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Sonic provides you many miles of enjoyable driving.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience

14733