Bulletin No.: 14732
Date: February 2015

Program Bulletin
SB-10057650-2602

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Exterior Door Handle Binds or Sticks

MODELS:

2015 Chevrolet Impala
THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 28, 2017.

CONDITION
Certain 2015 model year Chevrolet Impala vehicles may have side door exterior handles that can
bind or stick in the full extended position. The condition is possible for any side door exterior
handle. When the handle is stuck in the full extended position, the door will not close or latch.
CORRECTION
Dealers are to inspect all side door exterior handles and replace the handle bracket on any side
door exterior handle exhibiting the condition described above. Dealers are to also apply lubricant
to any side door exterior handle not exhibiting the condition described above.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2015 General Motors. All Rights Reserved.

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February 2015

Bulletin No.: 14732

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
13506468
13506469
13506470
13506471
12371287-US
10953437-CA

Description
Bracket Assembly Rear S/D O/S Handle
LH Rear Cable Clip
Bracket Assembly Rear S/D O/S Handle
RH Rear Cable Clip
Bracket Assembly Front S/D O/S Handle
LH Front/Bottom Cable Clip
Bracket Assembly Front S/D O/S Handle
RH Front/Bottom Cable Clip
AC Delco Super Lube Lubricant (3 Oz Tube)
(Will Service 30 Vehicles - No Substitutions Allowed)

Quantity/Vehicle
As Req’d
As Req’d
As Req’d
As Req’d
1
(Submit in Net Item)

SERVICE PROCEDURE
Service Procedure Overview
Inspect all front and rear outside door handles for binding or sticking. Replace door handle bracket
(mounted inside door) if door handle is binding or sticking. All door handles must be lubricated
whether or not binding or sticking is identified and the door handle bracket is replaced. Use only
the AC Delco Super Lube Lubricant identified above. Substitutions are not allowed.
1. Lock doors prior to start of inspection.

Direction of pull for door handle inspection.

4063151

2. Grasp door handle towards the rearmost edge. Quickly pull the door handle outward and at
a rearward angle to check for binding or sticking. Binding or sticking may occur at the
maximum travel of the handle.

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February 2015

Bulletin No.: 14732

2.1 Repeat five (5) times.
2.2 If no problem found, proceed to next handle.
2.3 If no problem found on all handles, proceed to Step 4.
2.4 If any handle binds or sticks, proceed to Step 3.

2755846
Door outside handle bracket (1) shown with clips (2), mounted inside door.

3. Replace door handle bracket on binding or sticking handle. Refer to Front Side Door Outside
Handle Bracket Replacement in SI. For replacement of rear door handle bracket, refer to
Rear Side Door Outside Handle Bracket Replacement in SI.

4070469

Lubrication points (arrows) on door handle unpainted black tower leg.
(Exploded view shown for detail, disassembly not required.)

NOTE: A small amount of lubricant should be applied to the black tower leg of the handle. Use
only the AC Delco Super Lube Lubricant identified in the Parts Information section. Substitutions
are not allowed.
4. Using a Q-tip or suitable applicator, lubricate all door handles, passive or non-passive entry.
Thoroughly apply lubricant on top, bottom and rearmost side of the tower leg.

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February 2015

Bulletin No.: 14732

5. Cycle handle five (5) times. Move handle throughout the range of travel, applying light
pressure towards front and rear during cycling to work lubricant into the mechanism.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor Code
Description
9101234
Inspect All Side Door Exterior Handles - Replacement Not
Required (Includes Application of Lubricant)
9101235

Replace Side Door Exterior Handle Bracket (Includes
Application of Lubricant)**
- One Front Door Handle
Add: Second Front Door Handle
- One Rear Door Handle
Add: Second Rear Door Handle

Labor
Time
0.3

Net
Item
*

1.1
1.0
0.7
0.6

*
*

*

The amount identified in “Net Item” should represent the actual sum total of the current
GMCCA dealer net price for the AC Delco Super Lube Lubricant needed to perform the
required repairs, not to exceed $0.26 USD and $0.26 CAD, plus applicable Mark-Up or
Landed Cost (for Export).

**

Labor times are for replacement of each door handle bracket, as required.

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.

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February 2015

Bulletin No.: 14732

DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through February 28, 2017.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through February 28, 2017, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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February 2015

Bulletin No.: 14732
February 2015

Dear General Motors Customer:
We have learned that your 2015 model year Chevrolet Impala may have side door exterior
handles that can bind or stick in the full extended position. The condition is possible for any side
door exterior handle. When the handle is stuck in the full extended position, the door will not
close or latch.
Your satisfaction with your 2015 model year Chevrolet Impala is very important to us, so we are
announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect all side door exterior handles and replace the
handle bracket on any side door exterior handle exhibiting the condition described above. Your
dealer will also apply lubricant to any side door exterior handle not exhibiting the condition
described above. This service will be performed for you at no charge until February 28, 2017.
After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
2015 model year Chevrolet Impala provides you many miles of enjoyable driving.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
14732