SB-10057623-9637

SERVICE
BULLETIN

OWNER NOTIFIED SERVICE ACTION Q409:
ENGINE MIL ILLUMINATED; DTC P0044
AND/OR P0196 STORED
30-SEP-14

NO.:

SGI14-40

SECTION:

GENERAL
INFORMATION

MARKET:

CAN / USA

DESCRIPTION
An issue has been identified on a limited number of 2014 model year Range Rover Evoque (L538) vehicles
where, after starting the engine or shortly after warm-up, the engine Malfunction Indicator Lamp (MIL) may
illuminate on the Instrument Cluster and Diagnostic Trouble Codes (DTC) P0044 and/or P0196 is stored in the
Engine Control Module without a noticeable driveability concern.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is EH792089-EH943800.
Owner notification is expected to commence on or before the week of 13 October 2014.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD only affected vehicles in the above VIN range that are in their
control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework
action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin Q409NAS: Service Action: Engine MIL Illuminated; DTC P0044 and/or P0196 Stored,
for detailed repair instructions.
PARTS
No parts required
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any
rework action.
Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of confirming a
booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the correct parts are
available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q409' together with the relevant Option Code from
the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Warranty claims with must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

Q409

B

Update Engine Control Module software

Q409

C

Update Engine Control Module software
Drive in/drive out

PART NO. /
TIME
(HOURS) SUNDRY CODE

QTY. /
VALUE

18.90.04

0.30

-

-

18.90.04
02.02.02

0.30
0.20

-

-

SRO

Normal Warranty policies and procedures apply

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard Mahwah, NJ 07430

S
Service
e Action
n Q409
9: Sam
mple Ow
wner Le
etter (C
Canada
a)
Octobe
er 2014
RE: Cu
ustomer Sa
atisfaction
n Program
m Q409 - E
Engine MIL
L Illuminatted
Vehicle
e Affected
d: Range R
Rover Evoque
Model Y
Year: 2014
4
Dear R
Range Rov
ver Evoque
e Owner,
Land R
Rover is con
nducting a no-charge
e Customer Satisfaction Progra
am (Progra
am Code Q
Q409) for ow
wners of 2014
e Rover Evvoque vehicles.
model yyear Range
What is
s the conc
cern?
After sta
arting the e
engine or sshortly afte
er engine w
warm-up, th
he engine Malfunctio
on Indicator Lamp (M
MIL) – “Che
eck
Engine Light” – m
may illumina
ate on the Instrument Cluster w
without a no
oticeable d
driveability concern.
will Land R
Rover and your Land Rover re
etailer do?
?
What w
An auth
horized Lan
nd Rover rretailer will update yo
our vehicle’’s Engine C
Control Mo
odule softw
ware. There
e will be no
o
charge for this rep
pair.

e

should you
u do?
What s
Contactt your prefferred Land
d Rover rettailer and p
provide the
e retailer w
with your Ve
ehicle Iden
ntification N
Number (V
VIN)
and req
quest a serrvice date tto complette the workk required u
under Prog
gram Code
e Q409. Du
uring this vvisit, please
e
take the
e opportun
nity to discu
uss any asspect of you
ur vehicle’ss operation
n or performance with the Reta
ailer team w
who
will be p
pleased to assist you
u with any q
questions you may h
have regard
ding your vvehicle in o
order for yo
ou to get th
he
most ou
ut of its advvanced fea
atures.

pl

How lo
ong will it ttake?
The wo
ork will be ccarried out as quicklyy and efficie
ently as po
ossible in o
order to minimize inco
onveniencce to custom
mers
and is e
expected to
o take lesss than one hour, altho
ough your retailer ma
ay need yo
our vehicle for a longe
er time due
e to
service scheduling requirem
ments and vvehicle con
nditioning.
on Leasin
ng Agencie
es: Please
e forward th
his notifica
ation to the lessee witthin ten (10
0) days.
Attentio

Moved or no longer own a Land Rov
ver?
If you a
are no longer the own
ner of this vvehicle, La
and Rover w
would app
preciate the
e name and
d address of the new
w
owner ((if known); please fill out and re
eturn the en
nclosed return postage-paid ca
ard.

sa

m

What s
should you
u do if you
u have furt
rther questions?
If you have any qu
uestions or concernss, please co
ontact the Service M
Manager at your autho
orized Land Rover
ance. If you
u have anyy queries o
or concernss that your local retailer cannot address, p
please con
ntact
retailer for assista
nd Rover C
Customer R
Relationship Centre a
at 800-346--3493, Opttion 9, and one of our represen
ntatives willl be
the Lan
happy tto assist yo
ou.
You ma
ay also con
ntact Land Rover by e
e-mail: Vissit the web site http:///www.land
drover.ca and send an email frrom
the 'Con
ntact Us' ssection.
Should you have the need to contact L
Land Rove
er by mail, please use
e the follow
wing addre
ess:
Jaguar La
and Rover Canada U
ULC
ATTN: Cu
ustomer Re
elationship
p Centre
75 Courtn
neypark Drrive West, Unit 3
Mississau
uga, ON L5
5W 0E3
ng Land Ro
over; your ownership
p experiencce is very important tto us. We rrecognize tthis
Thank yyou again ffor selectin
service visit may b
be an inco
onvenience
e to you. La
and Rover,, in cooperration with your autho
orized Land
d Rover
onvenience
e to you ca
aused by th
his program
m.
retailer,, will strive to minimizze any inco
ely,
Sincere

Peter P
Pochapsky
Custom
mer Experie
ence Mana
ager

Servvice Acction Q
Q409: S
Sample
e Owne
er Lette
er (USA
A)
er 2014
Octobe
RE: Cu
ustomer Sa
atisfaction
n Program
m Q409 - E
Engine MIL
L Illuminatted
Vehicle
e Affected
d: Range R
Rover Evoque
Model Y
Year: 2014
4
Dear R
Range Rov
ver Evoque
e Owner,
Land R
Rover is con
nducting a no-charge
e Customer Satisfaction Progra
am (Progra
am Code Q
Q409) for ow
wners of 2014
e Rover Evvoque vehicles.
model yyear Range
What is
s the conc
cern?
After sta
arting the e
engine or sshortly afte
er engine w
warm-up, th
he engine Malfunctio
on Indicator Lamp (M
MIL) – “Che
eck
Engine Light” – m
may illumina
ate on the Instrument Cluster w
without a no
oticeable d
driveability concern.
will Land R
Rover and your Land Rover re
etailer do?
?
What w
An auth
horized Lan
nd Rover rretailer will update yo
our vehicle’’s Engine C
Control Mo
odule softw
ware. There
e will be no
o
charge for this rep
pair.

e

should you
u do?
What s
Contactt your prefferred Land
d Rover rettailer and p
provide the
e retailer w
with your Ve
ehicle Iden
ntification N
Number (V
VIN)
and req
quest a serrvice date tto complette the workk required u
under Prog
gram Code
e Q409. Du
uring this vvisit, please
e
take the
e opportun
nity to discu
uss any asspect of you
ur vehicle’ss operation
n or performance with the Reta
ailer team w
who
will be p
pleased to assist you
u with any q
questions you may h
have regard
ding your vvehicle in o
order for yo
ou to get th
he
most ou
ut of its advvanced fea
atures.

pl

How lo
ong will it ttake?
The wo
ork will be ccarried out as quicklyy and efficie
ently as po
ossible in o
order to minimize inco
onveniencce to custom
mers
and is e
expected to
o take lesss than one hour, altho
ough your retailer ma
ay need yo
our vehicle for a longe
er time due
e to
service scheduling requirem
ments and vvehicle con
nditioning.
on Leasin
ng Agencie
es: Please
e forward th
his notifica
ation to the lessee witthin ten (10
0) days.
Attentio

m

Moved or no longer own a Land Rov
ver?
If you a
are no longer the own
ner of this vvehicle, La
and Rover w
would app
preciate the
e name and
d address of the new
w
owner ((if known); please fill out and re
eturn the en
nclosed return postage-paid ca
ard.

sa

What s
should you
u do if you
u have furt
rther questions?
If you have any qu
uestions or concernss, please co
ontact the Service M
Manager at your autho
orized Land Rover
ance. If you
u have anyy queries o
or concernss that your local Reta
ailer cannot address, please contact
retailer for assista
nd Rover C
Customer R
Relationship Centre a
at 800-637--6837, Opttion 9, and one of our represen
ntatives willl be
the Lan
happy tto assist yo
ou.
You can
n also conttact Land R
Rover by e
email: Visitt the website http://w
www.landrroverusa.c
com, selecct 'Contact Us'
and sen
nd an email from the ‘Email Lan
nd Rover’ llink.
Should you have the need to contact L
Land Rove
er by mail, please use
e the follow
wing addre
ess:
Jagu
uar Land R
Rover North
h America, LLC
ATT
TN: Custom
mer Relatio
onship Cen
ntre
555 MacArthur Boulevarrd
hwah, NJ 0
07430
Mah
Thank yyou again ffor selectin
ng Land Ro
over; your ownership
p experiencce is very important tto us. We rrecognize tthis
service visit may b
be an inco
onvenience
e to you. La
and Rover,, in cooperration with your autho
orized Land
d Rover
onvenience
e to you ca
aused by th
his program
m.
retailer,, will strive to minimizze any inco
ely,
Sincere

Peter P
Pochapsky
Custom
mer Experie
ence Mana
ager