SB-10057574-6264

Service Bulletin

Bulletin No.: 14311
Date: December 2014

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Negative Battery Cable Loose

MODELS:

2011-2015 Chevrolet Cruze

CONDITION
On certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal
clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal
resistance increases and vehicle electrical systems do not receive adequate power.
With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on;
the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle
messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active”
and “Service Steering” may display in the Driver Information Center (DIC); and the interior and
exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be
needed to turn the steering wheel at low speeds or while the vehicle is stopped.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers will replace the battery negative cable, which will now require a bolt to fasten the small
regulated voltage cable. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
December 4, 2014 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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December 2014

Bulletin No.: 14311

PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCCA).
Part Number
22754271
11561025

Description
Cable Assembly – Battery Negative
Bolt – Hvy Hx Flg Hd

Quantity/Vehicle
1
1

SERVICE PROCEDURE
1.

Disconnect the battery negative cable from the battery. Refer to Battery Negative Cable
Disconnection and Connection in SI.

4002395

2.

Remove the battery ground cable nut from the G100 ground stud (1).

3.

Remove the battery negative cable (2).

4002396

4.

Disconnect the wiring harness current sensor plug (4).

5.

Remove the current sensor (5) from the battery tray.

Note: Depending on cable design, the ground cable connection at the battery clamp may be a
nut, as shown above, or may be a bolt, as shown in the installation steps below.
6.

Remove the nut (2) from the small Regulated Voltage Control (RVC) ground cable (3).

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December 2014

7.

Remove the RVC ground cable (3).

8.

Remove the battery negative cable (1).

4002397

9.

Remove the current sensor (2) from the battery negative cable (1).

4002397

10. Install the current sensor (2) to the new battery negative cable (1).

4006232

Bulletin No.: 14311

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December 2014

Bulletin No.: 14311

11. Install the current sensor (1) at the battery tray.
12. Connect the wiring harness current sensor plug (2).

4002404

Note: When installing the body end of the new ground cable, depending on production date, the
G100 ground stud could be one of two lengths. The shorter stud length of 17mm is shown in the
graphic above.
13. Before installing the negative cable and starter ground cable to the G100 ground stud,
measure the length of the stud. The information below will provide direction as to the correct
nut to use for attachment

4002405



The shorter ground stud (17mm) WILL NOT accommodate the original nut (2) which was
removed from the stud. Replace the nut with either the shorter nut (1) which was removed
from the ground connection at the battery terminal (and not reused on the new cable
design) or obtain GM P/N 11561645.



For the longer ground stud (23mm), the original nut (2) can be reused.

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December 2014

Bulletin No.: 14311

4002395

Note: In some cases, the terminal eyelet for ground cable from ground G100 to the starter may
have an interference fit to the hex feature at the base of the G100 weld stud. Inspect for this
condition during the following step.
14. Install the battery negative cable (2) onto the G100 ground stud, then install the terminal
eyelet for the starter ground cable on top of the negative cable.


If no interference is found and the eyelet fully seats on the weld stud, skip step 15, and
move ahead to step 16.

4002406



If interference is found, complete the rework procedure in step 15.

15. Rework the eyelet on the ground cable by removing material and opening up the inside
diameter of eyelet, just enough so the eyelet will slip fit over the hex feature at the base of the
weld stud.

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December 2014

Bulletin No.: 14311

4002407

15.1 Using a cone shaped rotary file, or equivalent, open up the inside diameter of the eyelet
by approximately 0.4mm.

4002408

15.2 Clean any burrs from the terminal face.

4002409

15.3 Apply di-electric grease GM P/N 12345579, or equivalent, to the eyelet, fully coating the
inside diameter of the terminal.

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December 2014

Bulletin No.: 14311

4002410

15.4 Install the ground cable from the battery to the G100 ground stud, then install the
modified terminal with di-electric grease to the stud.

4002411

16. Install the appropriate battery ground cable nut and tighten to 9 Nm (80 lb in).

4002402

17. Install the battery negative cable (1), and tighten fastener to 4.5 Nm (40 lb in).
18. Install the small RVC ground cable (2) with the new battery negative ground cable bolt (3) and
tighten bolt to 9 Nm (80 lb in).

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December 2014

Bulletin No.: 14311

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by January 31, 2016 unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 120,000 miles (193,000 km), whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by January 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.

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December 2014

Bulletin No.: 14311

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Labor
Code
4041820
9900080
9900081
9900082
*

Description
Battery Negative Cable Replacement (Incl. Modify Terminal) For use with vehicles still covered under warranty
Battery Negative Cable Replacement (Incl. Modify Terminal) For use with vehicles no longer covered under warranty
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.3

Net
Item
N/A

0.3

N/A

0.2
0.1

*
N/A

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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December 2014

Bulletin No.: 14311
January 2015

Dear General Motors Customer:

As the owner of a 2011-2015 model year Chevrolet Cruze vehicle, your satisfaction with our
product is very important to us.
This letter is intended to make you aware that some 2011-2015 model year Chevrolet Cruze
vehicles may have a condition where the negative battery cable terminal clamp may have an
insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and
vehicle electrical systems do not receive adequate power.
With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on;
the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle
messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active”
and “Service Steering” may display in the Driver Information Center (DIC); and the interior and
exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be
needed to turn the steering wheel at low speeds or while the vehicle is stopped.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2011-2015 model year Chevrolet
Cruze within 10 years of the date your vehicle was originally placed in service or 120,000 miles
(193,000 km), whichever occurs first, the condition will be repaired for you at no charge.
Diagnosis or repair for conditions other than the condition described above is not covered under
this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by January 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

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December 2014

Bulletin No.: 14311

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Quality & Customer Experience
Enclosure
14311