NHTSA ID Number: 10057547
Manufacturer Communication Number: WB14-32
TSB/Document Date: 2015-06-09
Summary
PREVOST
: INFORMATION REGARDING BASE OF THE MASTER RELAY INSTALLED, SHOWING SIGNS OF CORROSION, IN THE VEHICLE BATTERY BOX OF COACHES 2010-2013, ENTERTAINER 2011-2013 AND VIP MOTORHOMES 2012-2013. *LJ
SB-10057547-2054
WARRANTY
BULLETIN
DATE :
EXPIRATION:
SUBJECT :
WB14-32
SEPTEMBER 2014
SECTION: 06- Electrical
SEPTEMBER 2016
MASTER RELAY CORROSION
APPLICATION
NOTICE TO SERVICE CENTERS
Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY
SYSTEM available on Service / Warranty tab of Prevost
website.
Model
VIN
X3-45 Coaches
Model Year : 2010 - 2013
Vehicles 2PCG33498AC729907, 2PCG33491AC729926,
2PCG33499BC729965
and
From 2PCG33491BC735002 up to 2PCG33494DC735451 incl.
XLII-45 Entertainer
Model Year : 2011 - 2013
From 2PCY33498BC735003 up to 2PCY3349XDC735457 incl.
X3-45 VIP motorhomes
Model Year : 2012 - 2013
From 2PCBS3499CC735070 up to 2PCBS3490DC735458 incl.
This bulletin does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified
before delivery. The owners of the vehicles affected by this bulletin will be advised by a letter indicating the Vehicle
Identification Number (VIN) of each vehicle concerned.
DESCRIPTION
On the vehicles affected by this bulletin, it is possible to observe signs of corrosion at the base of the
master relay installed in the vehicle battery box.
At the next service occasion, install a new relay along with shims between the relay mounting flange and
the battery box bottom in a way that space is created between the relay base and the battery box bottom,
preventing corrosion of the relay.
WB14-32
Page 2 / 11
MATERIAL
Order kit WB14-32 which include the following parts:
Part No.
Description
Qty
5001687
Screw, Hexagonal1.25X30
3
5001869
Washer Flat SS 3/4” OD X 11/32” ID X 0.12
6
502847
Nut, Hexagonal NX500 M8-1.25 Gr8
3
562364
Master Relay
1
Other parts that may be required:
Part No.
Description
Generic
Fast setting rubber adhesive (Loctite 404 or equivalent)
506338
Rubber Trim
Qty
1
1.5ft (48cm)
NOTE
Material can be obtained through regular channels.
PROCEDURE
DANGER
Park vehicle safely, apply parking brake, stop engine and set battery master switch(es) to the OFF
position prior to working on the vehicle.
1. Remove both the electrical compartment cover and the battery box cover.
WB14-32
Page 3 / 11
2. Disconnect the batteries.
CAUTION
Double check that the battery master switch is set to the OFF position before disconnecting the
batteries.
Batteries ground (negative) cables must be disconnected first and reconnected last.
3. Unscrew the two hex nuts that hold the batteries rear retaining angle bar and remove the bar.
WB14-32
Page 4 / 11
4. Remove the rear right battery from the battery box to gain access to the master relay.
5. Locate the master relay fixed at the bottom of the rear corner in the battery box.
6. Remove the master relay cover to gain access to the connections at the top of the relay.
WB14-32
Page 5 / 11
7. Disconnect the two (2) relay power connections hold by hex nuts.
8. Disconnect both secondary connections (two (2) flat head screws).
9. Unscrew the tree (3) hexagonal bolts that hold the relay to the battery box bottom.
WB14-32
Page 6 / 11
NOTE
If the hex bolts and nuts are severely attacked by corrosion, it may be necessary to cut the bolts heads
from under the vehicle with a rotary cutting tool and suitable eye protection equipment.
10. Remove the relay from the vehicle.
11. Clean the bottom of the battery box and remove as much of the oxidation residues as possible. Use
battery post cleaner as necessary.
12. With the help of an assistant, install the three (3) new 30mm bolts from under the vehicle and slide
the six (6) stainless flat washers over the bolts treads in the battery box.
WB14-32
Page 7 / 11
13. Remove the cover from the new relay and install the relay over the stainless washers. Hand tight the
three (3) provided hex nuts.
14. Tighten the three (3) hex nuts to 16 ft-lb (22 Nm).
15. Reconnect the two (2) secondary wires at the top of the relay (flat head screws).
WB14-32
Page 8 / 11
16. Reconnect the two (2) main relay power cables; tighten to 15 ft-lb (20 Nm).
17. Remove the old relay cover trim, clean and put back on the new relay cover using fast drying
adhesive (Loctite 404 or equivalent).
NOTE
If the cover trim shows signs of deterioration or cannot be cleaned to allow correct adhesion, use 48cm
(18in) of #56338 rubber trim to make a replacement.
CAUTION
The rubber trim is used on the relay cover to protect the surrounding wires and cable from abrasion
against the cover sharp edges, Installation of the trim on the new cover is not an optional step.
WB14-32
Page 9 / 11
18. Using the two (2) hex nuts, install the cover on the relay.
19. Re-install the rear right battery in the battery box (negative post goes left positive one right as shown
below)
20. Re-install the back retaining angle bar.
WB14-32
Page 10 / 11
21. Reconnect the batteries following the drawing bellow, terminals must be torqued to 18-20Nm (13-15
ft-lb).
CAUTION
To avoid damage to the vehicle electronic equipment, the positive (+) cables must be reconnected first.
Double check that the terminals are not reversed before connecting the cables.
22. Set the battery master switch to the ON position and check for proper operation of the vehicle
electrical system.
WB14-32
Page 11 / 11
PARTS / WASTE DISPOSAL
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental
regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
This modification is covered by Prevost
’s normal warranty. We will reimburse you the parts and one hour
(1.0) of labor upon receipt of a warranty claim. Please submit claim via our Online Warranty System,
available at www.prevostcar.com (under Service \ Warranty section). Use Claim Type: “Bulletin/Recall”
and select ‘’Warranty Bulletin WB14-32".
OTHER
VBC Bulletin
N/A
Fail Code
06.09
Defect Code
09
Syst.Cond.
B
Causal Part
562364
Access all our Service Bulletins on
http://prevostparts.volvo.com/technicalpublications/en/pub.asp
or scan the QR-Code with your smart phone.
E-mail us at technicalpublications_prev@volvo
.com and type
“ADD” in the subject to receive our warranty bulletins by e-mail.
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TSB/Document ID: WB14-32
Replacement Service Bulletin Number:
MFR Communication Date: 2014-09-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MFR Component System:
MFR Component Subsystem:
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