Service Campaign 65-02

SB-10057526-1565

MODELS
AFFECTED: Certain 2015 Winnebago Vista and Itasca Sunstar Models
DATE:

May 11, 2015

SUBJECT:

Roof to Sidewall Joint Seal
PLEASE FORWARD THIS INFORMATION TO YOUR RV SERVICE MANAGER.

Winnebago Industries is conducting a Field Service Campaign on certain 2015 Winnebago Vista and Itasca Sunstar
models built prior to 3/19/15 with champagne sidewalls. This campaign procedure is to apply Eternabond® tape seal
over the roof to sidewall joint. This is being done to protect the area from cracked or failed sealants.
Affected Vehicles and Owner Notification
Attached to this letter is a list of subject vehicles which were shipped to your dealership. Customers with affected
vehicles are being sent a letter notifying them of the service campaign. Owners are directed to contact a Winnebago
Industries dealer for the service campaign to be performed at no cost to them. A copy of the owner notice is provided
for your information.
Perform this procedure on all subject vehicles currently in your inventory. DO NOT DELIVER ANY SUBJECT UNITS
TO A CUSTOMER UNTIL THIS CORRECTIVE ACTION HAS BEEN TAKEN.
If You Need Assistance
If dealer technical assistance is needed, please contact Winnebago Industries Technical Service Department at (866)
653-4329 from 7:30 a.m. to 5:00 p.m. Central Time or by e-mail at: [email protected].
Thank you for your cooperation.

Steven R. Evenson
Director of Parts and Service

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May 11, 2015
Service Campaign - Roof to Sidewall Joint Seal

Repair Procedure:
Refer to instruction sheet.
Parts Information:
The part order should be placed as a service campaign order. You will need the campaign dealer number and the
Winnebago Industries serial number for the affected vehicle to place the order.
Campaign Dealer Number: 7814
Quantity
1

Part Description

Winnebago Industries Part Number

Tape-Sealing 2”, Champagne

SC7814-15-702

Reimbursement
When the service has been completed, submit a warranty claim using the operation number and TIC code listed
below. The time allowed is for the resealing of both sides. The repair order must be properly signed by both the dealer
and owner before it is submitted to Winnebago Industries.

DESCRIPTION
Roof Joint Seal E-series

OPERATION
NUMBER
05650299

TIME
ALLOWANCE
1.0

FINAL CLAIMS NEED TO BE SUBMITTED NO LATER THAN NOVEMBER 11, 2015.

TIC
CODE
6502SB

2015 Winnebago Vista & Itasca Sunstar

Roof Cove Reseal
Overview: Apply Eternabond ® tape seal over sealant at roof to
sidewall joint on both sides of coach.
Parts Required:
 Parts Kit #SC7814-15-702 Champagne Tape
Kit includes: (2) 35’ Rolls Eternabond® Tape
Instructions

Read the entire instructions carefully before starting
the procedure. If you have any questions, please
contact Winnebago Industries’ Technical Service
Department by calling 1-866-653-4329 or by email:
[email protected]. This document is
confidential and is intended for dealer use only.

Procedure:
1. Thoroughly clean the fiberglass and aluminum surfaces
where the roof meets the sidewall and allow to dry
completely.
2. Apply tape seal evenly over the roof to sidewall joint,
covering the original sealant (area circled in Figure 1).
3. Smooth down tape with your hand.
4. Apply pressure to activate bonding process. The firmer
the pressure, the faster and better the bond.
5. Ensure edges are sealed.
6. Repeat to opposite side.
NOTE: Use caution while applying EternaBond® tape seal as
it is extremely tacky and cannot be repositioned.

Figure 1

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Customer Notification Letter

RE:

BODY SERIAL
CHASSIS SERIAL

Dear Winnebago Industries Motor Home Owner:
When you purchased your new Winnebago Industries produced motor home, you also received our commitment to
provide you with a quality product and our dedication to continuing customer satisfaction. In keeping with this
commitment, we are notifying you of a service issue that affects your 2015 Winnebago Industries motor home.
Our records indicate that you have purchased a vehicle with the serial number which appears above.
What We Will Do
Winnebago Industries, Inc. dealers will apply Eternabond® tape seal to the roof coves on your motor home to protect the
area from cracked or failed sealants.
What You Should Do
Contact your Winnebago Industries, Inc. dealer to arrange for a service appointment. Please allow sufficient time for
your dealer to process your vehicle on the date of the appointment. The actual repair will take approximately 1 hour,
however your dealer will require additional time to process your coach.
Important
This campaign and the offer to provide service are being done at no charge to you. The offer for a no cost repair is valid
until November 11, 2015 at which time the campaign will be closed.
If You Need Assistance
If you have questions or need assistance, please contact Winnebago Industries Owner Relations Department at (800)
537-1885 Monday through Friday from 7:30 a.m. to 5:00 p.m. Central Time or by email: [email protected].
We are sorry to cause you this inconvenience. We have taken this action in the interest of your continued satisfaction
with our products. This letter does not constitute an acknowledgement of legal liability.
Thank you for choosing a Winnebago Industries motor home.

Winnebago Industries, Inc.
Forest City, IA 50436

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