Reference:

ITB15-006

SB-10057378-2355

Date:

January 28, 2015

VOLUNTARY SERVICE CAMPAIGN
2015 QX60; RIGHT FRONT LOWER DASH SEAM SEAL
CAMPAIGN ID #: PC341
APPLIED VEHICLE: 2015 QX60 (L50)
2015 QX60 Hybrid (L50)
NOTE: You MUST use Service Comm to confirm campaign eligibility.

INTRODUCTION
Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2015 Infiniti QX60. A short
section of the bulkhead seam under the passenger side A-Pillar was not completely sealed during vehicle
production. This seam will be sealed at no charge for parts or labor.

IDENTIFICATION NUMBER
Infiniti has assigned identification number PC341 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.

RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM for the campaign status on each vehicle falling within
the range of this voluntary safety recall which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s
inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety
recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National
Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly
encourages retailers to correct any used vehicles in their inventory before they are retailed.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.

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REQUIRED SPECIAL TOOLS
Dispensing Gun (Caulking Gun)



This tool is used to dispense LORD Fusor® 800DTM (or equivalent* automotive seam sealer).
Caulking guns are commonly used for application of other automotive products. Each dealer should
already have a caulking gun as a shop tool.
*Equivalent automotive seam sealer MUST be a product that has been manufactured specifically
for the purpose of sealing vehicle body panel seams.

SERVICE PROCEDURE

1. Turn the ignition OFF.

instrument side
finisher (RH)

2. Disconnect the vehicle’s 12 volt negative battery
cable.
NOTE: This vehicle retains audio presets when
the battery is disconnected.
3. Wait at least 3 minutes.
4. Remove the instrument side finisher (RH) using a
suitable plastic trim tool (Figure 1).

Figure 1

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5. Remove the 3 lower glove box retaining screws.

Lower glove box
screws
Figure 2

6. Open the glove box lid, and then remove the 5
upper glove box retaining screws.
CAUTION: The glove box assembly has a light
and harness attached that could be damaged if
the glove box is allowed to fall down.

Upper glove box
screws
Figure 3

7. Pull the glove box assembly out and support it
from falling down, and then:


Release the black glove box light harness clip.



Twist glove box light ¼ turn counterclockwise
and remove the light from the glove box
assembly.

Harness clip
(Shown already released)

Glove box
light

8. Remove the glove box assembly from the vehicle.
Figure 4

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9. Is the vehicle a hybrid?
YES



Remove 10 mm screw holding the ground harness connector to the vehicle (Figure 5).
Disconnect the harness clip supporting the harness (Figure 5).

NO:


Skip to step 10.
Hybrid Vehicles only
Bottom of
blower case

Harness clip

Ground harness

Figure 5
10. Remove passenger side joint connector from the
retained position.


Remove 10 mm retaining screw.



Gently pull the joint connector off the two
locating studs.
NOTE: Passenger side joint connector is
mounted directly below the right side
passenger A-pillar.



Reposition the joint connector down and to the
left (Figure 7).

Joint connector
retaining screw

CAUTION: Do not unplug any of the attached
connectors.

Figure 6
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11 Gently pull back/separate insulation at the pre-cut seam and reposition it to either side as shown by the
arrows in Figure 7.
NOTE: This step is necessary to gain access to the lower dash body seam area.

Bottom of
blower case

Separate insulation here
at pre-cut seam

Joint connector
repositioned down
out of the way
Figure 7

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12. Locate the lower dash body seam affected area, refer to Figure 8 and Figure 9.
Lower dash body seam
affected area

Unsealed seam

Figure 8

Figure 9
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13. Prepare for application of LORD Fusor® 800DTM seam sealer (or equivalent* automotive seam sealer).
a. Load the cartridge into a 1:1 dispensing gun (see Figure 10).
b. Cut 1/8 inch off the application end of the cartridge before installing the applicator tip.
c. Screw on the applicator tip to cartridge.
*Equivalent automotive seam sealer MUST be a product that has been manufactured specifically
for the purpose of sealing vehicle body panel seams.
1:1 dispensing gun

Applicator tip

Cut 1/8 inch off the cartridge
application end before
installing the tip

Load cartridge

Figure 10

14. Apply LORD Fusor® 800DTM (or Equivalent) seam
sealer to the A-pillar body seam (Figure 11).


Apply the sealer in the area shown in Figure
11. Apply sealer in two parallel beads to
make sure there is complete coverage.



Use a brush or other suitable tool to smooth the
sealer for good seam coverage.



Allow the seam sealer to dry for 25 minutes.

Apply sealer here

IMPORTANT: Sealer must set for at least 25
minutes before coming in contact with the
insulation.

Figure 11

15. Carefully position insulation back against the bulk head.

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Hybrid Vehicles

16. Is the vehicle an hybrid?
YES:


Reinstall the ground harness and 10 mm screw.



Reinstall the harness clip above the joint
connector.

Harness clip

NO:


Continue to step 17.
Ground harness
Figure 12

17. Reinstall the passenger side joint connector to the
retained position.

Joint connector
retaining screw

a. Mount the joint connector on the two locating
studs.
b. Install the 10 mm retaining screw.
c. Verify the black harness clip below the joint
connector is fully seated.
CAUTION: Take care not to pinch the harness
wires under the joint connector during
installation.

Step 18c
Figure 13

18. Reinstall the glove box assembly.
a. Insert the light into the glove box assembly and
twist ¼ turn clockwise to latch.
b. Install the glove box light harness clip.
c. Align the guide tabs and snap the glove box
assembly into dash.

Glove box
light

Harness
clip
Figure 14

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e. Install the 5 upper glove box retaining screws
removed in step 6 (Figure 15).
Upper glove box
screws
Figure 15

f.

Install the 3 lower glove box retaining screws
removed in step 5 (Figure 16).

g. Verify the alignment of the glove box to the
dash and check for proper operation.
Lower glove box
screws
Figure 16

instrument side
finisher (RH)
19. Reinstall the instrument side finisher (RH).


Position the two alignment tabs.



Snap into place.

20. Re-connect the vehicle’s 12 volt battery ground
cable.
Figure 17

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PARTS INFORMATION
Description
Seam Sealer

PART #
LORD Fusor 800DTM (1)

Quantity
As Needed

(1) Or equivalent. (Equivalent automotive seam sealer MUST be a product that has been manufactured
specifically for the purpose of sealing vehicle body panel seams).

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
PC341

DESCRIPTION
Reseal Lower Dash Seam

EXPENSE CODE
009

DESCRIPTION
LORD Fusor 800DTM (seam sealer)




OP CODE
PC3410

FRT
0.7 hrs.

MAX AMOUNT
$26.99

Each expense code can be claimed only once per repair order.
Corresponding Op-code must be claimed with each expense code.

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