SB-10057344-8622

Adam Kopstein
Manager, Product Safety & Compliance
September 22, 2014
To: All US and Canadian Volvo retailers:
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has
decided to launch a service campaign on certain model year 2009 – 2014 XC90
vehicles that are equipped with a spare wheel.
Volvo has identified that the winch cable may get entangled when attempting to
reinstall the temporary spare wheel into its storage position.
The corrective action is to install a steel spring in the plastic guide of the winch, as a
separator and guide for the cable.
Service Campaign S79494 affects 49,011 vehicles in the U.S. and 4,426 vehicles
in Canada.
PLEASE NOTE: This Service Campaign will be in effect until December 31,
2016 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
OWNER NOTIFICATION
Volvo will contact vehicle owners by mail in October.
RETAILER RESPONSIBILITIES
Retailers must perform this Service Campaign on eligible vehicles regardless of
miles/kilometers or vehicle age. All work performed under this Service Campaign is
free of charge to the owner. In the event that a customer does not have a notification
letter, the owner is not to be refused this work.
Your regional representative will follow up to ensure that this Service Campaign is
proceeding smoothly.

Volvo Cars of North America, LLC
1 Volvo Drive
Rockleigh, NJ 07647
201-768-7300
www.volvocars.com/us

1(2)

A complete description of the Service Campaign requirements and claim submission
procedures will follow.
It is the retailer’s responsibility to review the details provided in the materials listed
below with all involved personnel.
• Quality Bulletin
• Tech Journal
• Parts Bulletin

Your cooperation in completing this Service Campaign is greatly appreciated.
Drive Safely,

Adam Kopstein
Manager, Product Safety and Compliance
201-768-7300 ext# 7908
[email protected]

2(2)

VOLVO CARS

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Campaign S79494: Spare Tire Winch
Model Year 2009 – 2014 XC90
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

77

S79494

Warranty

United States and Canada

REFERENCE BULLETINS:

DATE:

TJ 20927, PB S79494
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

WARRANTY
ADMINISTRATOR

YEAR

MONTH

DAY

2015

02

20

Page 1 of 3
“Right first time in Time”

Bulletin Changes: Section D has been updated.
A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE CAMPAIGN S79494 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

SERVICE CAMPAIGN S79494 DESCRIPTION
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided to
launch a service campaign on certain model year 2009 – 2014 XC90 vehicles that are equipped
with a spare wheel.
Volvo has identified that the spare wheel winch cable may get entangled when attempting to
reinstall the temporary spare wheel into its storage position.
The corrective action is to install a steel spring in the plastic guide of the winch, as a separator and
guide for the cable.
Service Campaign S79494 affects 49,011 vehicles in the U.S. and 4,426 vehicles in Canada.
PLEASE NOTE: This Service Campaign will be in effect until December 31, 2016 regardless
of mileage. Coverage is automatically transferred to subsequent owners.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2015 VOLVO CARS OF NORTH AMERICA, LLC

Quality Bulletin S79494
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “SERV CAMP S79494 Spare Tire
Winch” will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
A “Retailer Campaign List” will be posted on VRC2 in the Reports Menu under the Service Tab.
This list details all affected vehicles that are on record as being retailed or currently in stock at your
facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing
this service campaign
C.

PARTS INFORMATION / PARTS RETURN
No parts are required for this service campaign.
PARTS RETURN
No parts are required to be returned for this service campaign.

D.

OWNER NOTIFICATION
The U.S. and Canadian customer notification letters were mailed in February. The U.S. customer
letters also included a Parts Accessories offer. Please refer to the S79494 Retailer Information
Package on VRC2.

E.

VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this service campaign should be repaired prior
to a customer taking possession of the vehicle.

F.

RETAILER RESPONSIBILITY
Retailers are to perform this service campaign on eligible vehicles regardless of mileage/kilometers
or vehicle age. The campaign work covered under Service Campaign S79494 is free of charge to
the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found
via the VRC2 inquiry function, please verify that the letter applies to the customer’s vehicle and
call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the
vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall
or service campaign letter in the customers file. Under no circumstances should a customer be
denied the required service without a confirmation from VCNA/VCCL.

Page 2 of 3

2015-02-20

Quality Bulletin S79494
G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Service Campaign S79494 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 Certified Tech.

I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S79494
Cause Code:
02
CSC Code:
XW
Main OP:
97000
Failed Part:
31423710

Operation Number
97000

2015-02-20

Repair Description
Spare Wheel Winch Adjust

Qty
1

Labor Time
0.2 (5 Passenger)
0.3 (7 Passenger)

Page 3 of 3

VOLVO CARS

SERVICE AND PARTS BUSINESS

Parts Bulletin
TITLE:

Service Campaign S79494: Spare Tire Winch
Model Year 2009-2014 XC90
GROUP:

CAT/NO:

REFERENCE BULLETINS:

CAR MARKET:

77

S79494

TJ 20927, SMB S79494

United States and Canada
DATE:

COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER

PARTS
MANAGER

SERVICE
MANAGER

SALES
MANAGER

YEAR

MONTH

DAY

2014

09

22

Page 1 of 1
“Right first time in Time”
Reference Bulletins: TJ 20927, SMB S79494
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided to launch
a service campaign on certain model year 2009 – 2014 XC90 vehicles that are equipped with a spare
wheel.
Volvo has identified that the spare wheel winch cable may get entangled when attempting to reinstall the
temporary spare wheel into its storage position.
The corrective action is to install a steel spring in the plastic guide of the winch, as a separator and guide
for the cable.
Service Campaign S79494 affects 49,011 vehicles in the U.S. and 4,426 vehicles in Canada.
The following part number applies:
Part Number

Description

Qty

31423710

Steel spring

1

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2014 VOLVO CARS OF NORTH AMERICA, LLC

VOLVO CARS

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Service Campaign S79494: Spare wheel winch
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 20927

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

3 US 7510 Volvo Cars North America
FUNC GROUP:

FUNC DESC:

7749

Miscellaneous

YEAR

MONTH

DAY

2014

09

26

Page 1 of 8

“Right first time in Time”
Attachment
File Name
QB_Instruction_I0479_EN01.doc

File Size
0.6782 MB

Vehicle Type
Type

Eng

Eng
Desc

Sales

Body

Gear

Steer

275

Model Year
2009-2014

Plant

Chassis range
0516945-0704745

Struc Week