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SI B01 13 14
Warranties

SB-10057336-6771

October 2014
Warranties

This Service Information bulletin supersedes SI B01 13 14 dated August 2014.
designates changes to this revision
SUBJECT

BMW Customer-Focused Satisfaction (CFS) Program
MODEL

E70 (X5)
F01 (7 Series Sedan)
F02 (7 Series Sedan LWB)
F02H (7 Series ActiveHybrid)
F07 (5 Series Gran Turismo)
F10 (5 Series Sedan)
F10H (5 Series ActiveHybrid)
F25 (X3)
Produced from July 1, 2012 to June 30, 2013
SITUATION

Based on customer feedback, BMW has determined that during the first three years of service, some vehicles may
require specific additional service work.
BMW of North America, LLC (“BMW NA”) is pleased to announce the Customer-Focused Satisfaction (CFS)
Program. This new program’s procedure will be available for your center to address these customers’ concerns,
starting with claim repair dates on or after September 1, 2014.
As part of our pledge to deliver the ultimate BMW driving experience, for the above-referenced BMW vehicles,
we developed this program to increase our customers’ satisfaction by helping to prevent unexpected repair visits.
PROCEDURE

When performing the vehicle’s first brake fluid service at 24 months, when it shows either “Recommended” or
“Due” as determined by the vehicle’s production date, perform the following additional Customer-Focused
Satisfaction Program’s “expanded scope” service measures:
z

Check all exterior lighting (including fog lights, reverse lights and brake lights).

z

Clean and treat the guides with BMW approved rubber care products.

z

Check the trunk or tailgate lock/striker adjustments, operation and lubricate.

z

Check/correct tire pressures and reinitialize the RDC.

z

Charge the battery.

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For approved BMW products, please refer to the BMW Automotive Chemical Program’s offerings.
KSD2 Issue Resolved
With the release of the October KDS2, the following vehicles correctly show that they are not included in
this program:
z

E71 (X6)

z

F06 (6 Series Gran Coupe)

z

F12 (6 Series Convertible)

z

F13 (6 Series Coupe)

Only the original brake fluid operation 00 00 618 will display for these vehicles.
As announced by DCS message, there was no September KSD2 release.
WARRANTY INFORMATION

Covered under the terms of the BMW Maintenance Program.
Defect Code:

34 00 00 77 MP

Brake Fluid - Replacement

Labor Operation:

Labor Allowance:

Description:

00 00 718

Refer to KSD2

Brake fluid service with expanded
scope

For the applicable vehicles, in the ISPA Light Key Data, the new labor operation code 00 00 718 will replace
brake fluid service labor operation code 00 00 618.
Refer to KSD2 for the corresponding flat rate unit (FRU) allowance. Enter the Chassis Number, which consists of
the last 7 digits of the Vehicle Identification Number (VIN). Click on the “Search” button, and then enter the
applicable flat rate labor operation in the FR code field.
And, as necessary:
Sublet - Materials

Sublet Code 4

$1.00

Reimbursement for procedure repairrelated materials (Please do not use part
numbers for claim submission)

Enter this material cost in sublet and itemize the amount in the claim comment section.
Exterior Halogen and Incandescent Bulb Replacements Only
In conjunction with performing these service measures, if an exterior halogen and/or incandescent bulb(s) on one
side of the vehicle is found to be defective, BMW recommends replacing the corresponding bulb on the other side
of the vehicle at the same time (both the left and right sides).
Other Repairs Required as a Result of Checking– Invoice Separately
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If performing these service measures results in other eligible and covered work, including bulb replacement in
sets, claim this work with the applicable defect codes and labor operations listed in KSD2.
[ Copyright ©2014 BMW of North America, Inc. ]

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