SB-10057290-9477
IMPORTANT INFORMATION
Please inform and provide a copy of this document to every person in your dealership with campaign-related responsibilities,
including Service, Parts and Accounting personnel. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that
fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
If you have questions regarding this or any other campaign, please contact Warranty.

Service Action
Code: 17E9
Subject:

Owner’s Manual Engine Compartment Overview
2013 MY Audi A4/S4 Sedan, allroad, and A5/S5 Coupe

Problem Description
The Owner’s Manual in certain 2013 model year Audi
vehicles was printed with incorrect numerical callouts in
the engine compartment overview artwork. This could
cause confusion for anyone who relies on this
information in order to identify key components within
the engine compartment.
Corrective Action
Affix a label containing the correct callouts over the
existing engine compartment overview in the Owner’s
Manual.
 One (1) label will be mailed to each U.S. customer
to affix within their English language Owner’s
Manual.
 Two (2) labels will be mailed to each Canadian
customer to affix within their English language and
French language Owner’s Manuals.
 A supply of labels will also be allocated to dealers
to address inventory and customer vehicles.
Affected Vehicles
U.S.A. and CANADA:
2013 Audi A4/S4 Sedan, allroad & A5/S5 Coupe
Verify the open Campaigns/Actions screen in Elsa to determine if
the VIN# applies to this Campaign/Action
NOTE:







Elsa is the only valid campaign inquiry/verification source. Check
Elsa on the day the campaign work will be performed to verify
vehicle eligibility for the repair in order to receive claim payment
consideration. Campaign status must show “open”.
If this repair appears to have already been performed on the
vehicle but the code still shows open in Elsa, contact Warranty
before proceeding further, e.g. a dealer may have recently
performed this repair but not yet entered a claim for it in the
system.
Elsa may also show additional open action(s); if so, inform your
customer - this work can be done while the vehicle is in for this
campaign.
Contact Warranty if you have any questions.

December 09, 2014

Parts Information and Allocation
Parts will be allocated prior to customer notification. If
you have exhausted your allocated parts but have
exceeded your weekly Upper Order Limit, please submit
your requests for additional parts via email to
upperorderlimits@vw.com. If you have questions
regarding parts, please contact the Parts Helpline at
800-767-6552.
Owner Notification Mailing
On or about December 09, 2014, the customer mailing
will take place. A sample copy of the owner letter is
enclosed.
Service Action Expiration Date
 This service action will be available for customers
free of charge only until December 31, 2015.
Vehicles repaired under this action must have this
service completed on or before December 31, 2015
to be eligible for payment.
 Inspections/repairs performed after December 31,
2015 will not be eligible for payment. Dealers
should keep this expiration date in mind when
scheduling customers for this action.
 If a customer wishes to have this service performed
after the expiration date, your dealerships normal
parts and labor cost associated with this repair will
apply.

Inventory Vehicle Open Campaign/Action Report
(AIM)
On or about December 09, 2014 affected vehicles will be
listed on the Inventory Vehicle Open Campaign Action
report under My Dealership Reports (found on
www.accessaudi.com & AIM). A list will not be posted for
dealers who do not have any affected vehicles.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2014

17E9/2L Page 1 of 6

Claim Entry Procedure
Immediately upon completion of the repair work, enter the Applicable Criteria ID and Repair Operation from the following
chart. The Applicable Criteria ID is shown in Elsa. Claims will only be paid for vehicles that show this campaign open in
Elsa on the day of the repair. To help ensure prompt and proper payment, attach the screen print to the repair order.

Saga Claim Entry Procedure
Check Elsa to determine if this campaign is open.
Service No.:
Damage Code:

17E9
0099

Parts Manufacturer
Removed part: Use vendor code 002
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
All Criteria
Check for label on Owner’s Manual engine compartment overview page. Label present, no further work
required
Repair operation:

0183 00 99

10 T.U.

Criteria I.D. 01, 03 and 05 – USA Only
Affix label over Owner’s Manual engine compartment overview.
Repair operation:

1701 23 99

10 T.U.

Quantity

Part Number

Part Description

0.17 (one label)

8K0 012 100

Engine Compartment Overview Label - Owner’s
Manual Kit (contains 6 labels)

Note: QTY = 1/6 of the kit contents
Criteria I.D. 02, 04 and 06 – Canada Only
Affix label over Owner’s Manual engine compartment overview.
Repair operation:

1701 23 99

10 T.U.

Quantity

Part Number

Part Description

0.17 (one label)

8K0 012 100

Engine Compartment Overview Label - Owner’s
Manual Kit (contains 6 labels)

Quantity

Part Number

Part Description

0.34 (two labels)

8K0 012 100

Engine Compartment Overview Label - Owner’s
Manual Kit (contains 6 labels)

OR

Note: QTY = 2/6 of the kit contents - for CANADA ONLY: May need (1) for English Owner’s Manual and
(1) for French Owner’s Manual
There is NO reimbursement for Vehicle Wash or Loaner
If customer refused repairs
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service
Number, Customer Information, Dealer Number and Date.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2014

17E9/2L Page 2 of 6

Customer Letter Example (USA)

This notice applies to your vehicle:

Subject:

Service Action 17E9 – Correction to Owner’s Manual Engine Compartment Overview
2013 Model Year Audi A4/S4 Sedan, allroad and A5/S5 Coupe

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on some 2013 Model Year Audi A4/S4 Sedan, allroad and A5/S5 Coupe vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?

The Owner’s Manual in certain 2013 model year Audi vehicles was printed with
incorrect numerical callouts in the engine compartment overview artwork. This could
cause confusion for anyone who relies on this information in order to identify key
components within the engine compartment.

What should you do?

Enclosed please find a label containing corrected engine compartment callouts.
Please affix this label over the existing engine compartment picture in your Owner’s
Manual. If you prefer, your authorized Audi dealer can do this for you at your next
service visit. This work will take just a few minutes to complete and will be performed
for you free of charge.
Please keep in mind that your dealer can perform this service action for you
free of charge only until December 31, 2015. If you wish to have this service
performed after that date, your dealer’s normal parts and labor cost will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (17E9)
3800 Hamlin Road, Auburn Hills, MI 48326
1-800-253-2834
www.audiusa.com

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2014

17E9/2L Page 3 of 6

Customer Letter Example (CANADA)

This notice applies to your vehicle:

Subject:

Service Action 17E9 – Correction to Owner’s Manual Engine Compartment Overview
2013 Model Year Audi A4/S4 Sedan, allroad and A5/S5 Coupe

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on some 2013 Model Year Audi A4/S4 Sedan, allroad and A5/S5 Coupe vehicles. Our records
show that you are the owner of a vehicle affected by this action.
What is the issue?

The Owner’s Manual in certain 2013 model year Audi vehicles was printed with
incorrect numerical callouts in the engine compartment overview artwork. This could
cause confusion for anyone who relies on this information in order to identify key
components within the engine compartment.

What should you do?

Enclosed please find two (2) labels containing corrected engine compartment
callouts. Please affix one label over the existing engine compartment picture in your
English language Owner’s Manual, and the other over the same picture in your
French language Owner’s Manual. Please discard the extra label if you have only
one Owner’s Manual for your vehicle.
If you prefer, your authorized Audi dealer can do this for you at your next service visit.
This work will take just a few minutes to complete and will be performed for you free
of charge.
Please keep in mind that your dealer can perform this service action for you
free of charge only until December 31, 2015. If you wish to have this service
performed after that date, your dealer’s normal parts and labor cost will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten (10)
days of receipt. If you have changed your address or sold the vehicle, please fill out
the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (17E9)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi.ca

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2014

17E9/2L Page 4 of 6

Campaign Work Procedure

17E9 Service Action

Required Parts:
Criteria

Quantity

Part Number

Part Description

01, 03 and 05
(USA only)
02, 04 and 06
(Canada only)

1 label

8K0 012 100

Engine Compartment Overview Label Owner’s Manual Kit (contains 6 labels)

Up to 2 labels

8K0 012 100

Engine Compartment Overview Label Owner’s Manual Kit (contains 6 labels)

* Note for CANADA ONLY: May need (1) for English Owner’s Manual and (1) for French Owner’s Manual

Work Procedure
Section A – Check for label on the Owner’s Manual
engine compartment overview page


Open owner’s manual to table of contents



Under checking and fitting section find
“Engine Compartment”



Turn to “Engine Compartment” page

Note: Page numbers vary depending on the
model.
Canadian vehicles may have an
English language manual and a
French language manual. Ensure both
manuals are checked.

 Check for correct label on Owner’s Manual
engine compartment page.
-

If updated label is not present, Proceed to
Section B

-

If updated label is present, Proceed to
Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2014

17E9/2L Page 5 of 6

Section B – Affix label over Owner’s Manual
engine compartment overview

 Peel off label backing. To affix label, line
up label with the top line of the engine
compartment picture and apply.


Criteria 02, 04 & 06: repeat to apply label
in the French owner’s manual, if present.

Proceed to Section C

Section C – Campaign Stamp
Campaign Stamp

 Once the campaign has been completed,
the technician should stamp the repair
order.

Item#: AUD4927ENG

OR

Stamps are available for ordering through the
Compliance Label Ordering Portal
(Item # AUD4927ENG or AUD4927FRE).

ALL WORK IS COMPLETE

Item # AUD4927FRE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2014 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2014

17E9/2L Page 6 of 6