SB-10057266-8641

Service Bulletin

Bulletin No.: 14371B
Date: January 2015

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Engine Coolant Leak from the Water Pump

MODELS:

2011-2014 Chevrolet Cruze
2012-2014 Chevrolet Sonic
With 1.4L Engine (RPO LUJ or LUV)

The Warranty Transaction Information section has been revised to show the labor time breakdown
for vehicles still covered under warranty. Please discard all copies of bulletin 14371A.
CONDITION
Some 2011-2014 model year Chevrolet Cruze vehicles and some 2012-2014 Chevrolet Sonic
vehicles with the 1.4L engine may have an engine coolant leak from the water pump. The pump
may leak from the weep reservoir or from the water pump shaft seal, leading to a drip of coolant
onto the engine or onto the ground. Over time, the loss of coolant will reduce cooling performance
and eventually could lead to engine overheating. If this condition is not corrected, the “Service
Engine” indicator light may come on, an “Engine Hot, AC Off” message may appear, a chime may
sound, and the engine power may be reduced.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the water pump if it is leaking. The repairs will be made at no charge to the
customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
October 7, 2014, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to October 7, 2014, must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
Copyright 2015 General Motors. All Rights Reserved.

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January 2015

Bulletin No.: 14371B

and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A).
Part Number
55486342

Description
Kit, Water Pump
(Includes Water Pump, Water Pump Gasket, and
Thermostat Housing Seal / Water Inlet Seal)
55564507
Bolt (Long), Engine Front Cover
11099551
Bolt (Short), Engine Front Cover
11588757
Bolt, Transaxle
11570514
Bolt, Engine Mount Bracket
12346290 - US
Coolant, Engine (Dex-Cool)
10953464 - CA (1 Gallon Container in US / 4 L Container in Canada)

Quantity/Vehicle
1
1
1
3
3
1

SERVICE PROCEDURE
Note: This field action bulletin provides a service procedure and labor time for replacing the water
pump due to a leak. Radiator or radiator hose replacements or water pump replacements for other
concerns are not covered under this field action bulletin. Submit a claim under warranty, customer
pay, or goodwill for coolant leak repairs that are not covered in this field action bulletin.
1. Inspect the water pump for obvious leaks or excessive water pump coolant deposits as
outlined below.
Normal Water Pump Appearance (Do Not Replace Pump)
If the water pump is not obviously leaking and the housing only shows minimal coolant deposits
as shown below, do not replace the pump. The water pump is functioning as designed and no
further action is required.

3609232
No evidence of coolant leakage on the pump body.

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January 2015

Bulletin No.: 14371B

3609233
Only slight coolant staining around the perimeter of the cover plate.

3609237
Only slight coolant staining on the underside of the housing.
Excessive Water Pump Coolant Deposits (Replace Pump)
If the water pump is obviously leaking coolant or the water pump housing displays excessive
evidence of leaking as shown below, continue to Step 2.

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January 2015

Bulletin No.: 14371B

3609253
Significant coolant residue on the cover plate.

3610640
Evidence of coolant residue on the exterior surfaces of the pump housing.
Remove and replace the water pump if it is obviously leaking coolant or if it has excessive
evidence of coolant deposits as described above. Refer to Water Pump Replacement in SI for the
replacement procedure, which also includes important information about specific bolts that should
not be reused as well as all of the related torque specifications.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by October 31, 2015, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within 10 years of the date the vehicle was originally placed in service,
or 150,000 miles, whichever occurs first.

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January 2015

Bulletin No.: 14371B

All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by October 31, 2015. Repairs must have
occurred within 10 years of the date the vehicle was originally placed in service, or 240,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.

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Bulletin No.: 14371B

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900043
4032750

9900044
9900045
9900046
*
**

Description
Water Pump Inspection – No Repairs Required
Water Pump Replacement – for use on vehicles still under
warranty
Add: Fill Cooling System
Add: With Hydraulic Power Steering (Cruze only)
Water Pump Replacement – for use on vehicles out of warranty
Add: With Hydraulic Power Steering (Cruze only)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.3
1.3
0.3
0.1
1.6*
0.1
0.2
0.1

Net
Item
N/A
N/A

N/A
**
N/A

Also includes labor time to inspect the water pump and fill the cooling system.
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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January 2015

Bulletin No.: 14371B
October 2014

Dear General Motors Customer:
As the owner of a 2011-2014 Chevrolet Cruze or 2012-2014 Chevrolet Sonic, your satisfaction
with our product is very important to us.
This letter is intended to make you aware that your 2011-2014 Chevrolet Cruze or 2012-2014
Chevrolet Sonic vehicle equipped with a 1.4L engine may have an engine coolant leak from the
water pump. The pump may leak from the weep reservoir or from the water pump shaft seal,
leading to a drip of coolant onto the engine or onto the ground. Over time, the loss of coolant will
reduce cooling performance and eventually could lead to engine overheating. If this condition is
not corrected, the “Service Engine” indicator light may come on, an “Engine Hot, AC Off” message
may appear, a chime may sound, and the engine power may be reduced.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the coolant leak described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2011-2014 Chevrolet Cruze or 20122014 Chevrolet Sonic within 10 years of the date your vehicle was originally placed in service or
150,000 miles (240,000 km), whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by October 31, 2015, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

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Bulletin No.: 14371B

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
14371