Service Bulletin

Bulletin No.: 14319A
Date: April 2015

SB-10057264-5528

SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Ignition Key Removal

MODELS:

2005-2006 Chevrolet Equinox
2006 Pontiac Torrent
2002-2007 Saturn VUE

This bulletin has been revised to include 2002-2004 model year Saturn Vue vehicles. These
vehicles were identified in the Global Warranty Management system as being involved when this
special coverage program was released but were not included in the bulletin. Please discard all
copies of bulletin 14319.
CONDITION
Some 2005-2006 model year (MY) Chevrolet Equinox, 2006 MY Pontiac Torrent and 2002-2007
MY Saturn VUE vehicles may have a condition in which the ignition key may be removed when the
ignition is not in the “Off” position. If the ignition key is removed when the ignition is not in the “Off”
position, unintended motion may occur: (a) for an automatic transmission, if the transmission is not
in “Park”; or (b) for a manual transmission, if the parking brake is not engaged and the transmission
is not in reverse gear. This could result in a vehicle crash and occupant or pedestrian injuries.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above the life of the vehicle. This means
regardless of when the vehicle was originally placed in service or its current mileage or ownership,
the repairs described in this bulletin will be paid for by GM.
Dealers are to inspect for key pull out when the ignition is NOT in the “Lock” position and, if
necessary, replace the ignition cylinder and provide the customer with two new ignition keys. The
repairs will be made at no charge to the customer.
Until the required repairs can be performed, it is very important before exiting the vehicle to
make sure the vehicle is in “Park,” or in the case of a manual transmission, to put the
transmission into reverse gear and set the parking brake.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
January 15, 2015 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to January 15, 2015
must be submitted to the Service Contract provider.
Copyright 2015 General Motors. All Rights Reserved.

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April 2015

Bulletin No.: 14319 A

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care and
Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Normal
orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts
should be ordered on a CSO = Customer Special Order.
Part Number
15841209
19120481
21170863
19120647
19120648

Description
Ignition Cylinder (2002-2007 Vue)
Ignition Cylinder (2005-2006 Equinox & 2006 Torrent)
Ignition Service Key (2002-2007 Vue)
Ignition Service Key (2005-2006 Equinox)
Ignition Service Key (2006 Torrent)

Quantity/Vehicle
1 (As Req’d)
1 (As Req’d)
2 (As Req’d)
2 (As Req’d)
2 (As Req’d)

SERVICE PROCEDURE
Saturn VUE
Note: Some Saturn VUE vehicles may have a condition in which the ignition key can be removed
when the ignition is NOT in the LOCK position.

1334808

Note: With the key in the ignition switch, you can turn it to four different positions. You should
only be able to remove the key when the ignition is turned to the LOCK position. Below is a
description of the four ignition positions:
LOCK: This position locks your steering column in a vehicle with a manual transaxle. It is a theftdeterrent feature. If you have an automatic transaxle, the ignition switch cannot be turned to
LOCK unless the shift lever is in PARK (P).
ACC (Accessory): This position operates some of your electrical accessories. It unlocks the
steering wheel and ignition.

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April 2015

Bulletin No.: 14319 A

RUN: This is the position the switch returns to after you start your engine and release the switch.
The switch stays in the RUN position when the engine is running. But even when the ignition is
not running, you can use RUN to operate your electrical accessories and to display some warning
and indicator lights.
START: This position starts the engine. When the engine starts, release the key. The ignition
switch will return to RUN for normal driving.
1. Determine if the key can be removed from the ignition cylinder in any position other than the
LOCK position.


If the key cannot be removed in any position other than the LOCK position, no further
action is required.



If the key can be removed from the ignition cylinder while in the ACC, RUN or START
position, replace the ignition lock cylinder and key set (2 keys). Proceed to step 2.

2. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
3. Install a new ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
Chevrolet Equinox and Pontiac Torrent

1839823

Note: Some Chevrolet Equinox and Pontiac Torrent vehicles may have a condition in which the
ignition key can be removed when the ignition is NOT in the LOCK position.
Note: With the key in the ignition switch, you can turn it to four different positions. You should
only be able to remove the key when the ignition is turned to the LOCK position. Below is a
description of the four ignition positions:
О (LOCK): You will only be able to remove your key when the ignition is turned to LOCK. The
ignition switch cannot be turned to LOCK unless the shift lever is in PARK (P).
ACC (Accessory): This position operates some of your electrical accessories.

| R (RUN): This is the position the switch returns to after you start your engine and release the
switch. The switch stays in the RUN position when the engine is running. But even when the

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April 2015

Bulletin No.: 14319 A

engine is not running, you can use RUN to operate your electrical accessories and to display
some warning and indicator lights.
(START): This position starts the engine. When the engine starts, release the key. The ignition
switch will return to RUN for normal driving.
1. Determine if the key can be removed from the ignition cylinder in any position other than the
LOCK position.


If the key cannot be removed in any position other than the LOCK position, no further
action is required.



If the key can be removed from the ignition cylinder while in the ACC, RUN or START
position, replace the ignition lock cylinder and key set (2 keys). Proceed to step 2.

2. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
3. Install a new ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
CUSTOMER REIMBURSEMENT - For U.S.
Customer requests for reimbursement of previously paid repairs for the recall condition are to be
submitted to the dealer by February 28, 2016, unless otherwise specified by state law. If this is not
convenient for the customer, they may mail the completed Customer Reimbursement Request Form
and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by February 28, 2016.

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April 2015

Bulletin No.: 14319 A

When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900117
9900118
9900119

9900120
9900121
*

Description
Diagnostic Time Only – No Repair Required
Inspect for Ignition Key Pull Out or Key Binding
Replace Ignition Cylinder and Two Ignition Keys
(Includes Inspection and Cutting Two Keys)
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied - For U.S. Dealers Only

Labor
Time
0.1-0.3
0.2
1.1

Net
Item
N/A
N/A
N/A

0.1-0.3
0.2
0.1

*
N/A

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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April 2015

Bulletin No.: 14319 A

This Notice Applies To Your Vehicle, VIN: _________________
Dear General Motors Customer:
This letter is intended to make you aware that certain 2005-2006 model year (MY) Chevrolet
Equinox, 2006 MY Pontiac Torrent and 2002-2007 MY Saturn VUE vehicles may have a condition
in which the ignition key may be removed when the ignition is not in the “Off” position. If the
ignition key is removed when the ignition is not in the “Off” position, unintended motion may occur:
(a) for an automatic transmission, if the transmission is not in “Park”; or (b) for a manual
transmission, if the parking brake is not engaged and the transmission is not in reverse gear. This
could result in a vehicle crash and occupant or pedestrian injuries.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition described above.
What We Have Done: General Motors is providing vehicle owners with additional protection for
the condition described above. If this condition occurs on your 2005-2006 MY Chevrolet Equinox,
2006 MY Pontiac Torrent or 2002-2007 MY Saturn VUE vehicle anytime during the life of the
vehicle, the condition will be repaired for you at no charge. This means regardless of when the
vehicle was originally placed in service or its current mileage or ownership, the required repairs
will be paid for by GM. Diagnosis or repair for conditions other than the condition described above
is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a GM dealer.
Please contact your GM dealer to schedule a service appointment that is convenient for you and
to find out how long the dealer will need to have your vehicle. Scheduling an appointment will
also allow the dealer to make sure required parts are available. Upon verifying that your vehicle
has the condition described above, your dealer will replace the ignition cylinder and provide you
with two new ignition keys
If your vehicle does not have the condition described above, please keep this letter with your other
important glove box literature for future reference. Also, it is very important before exiting your
vehicle for you to always make sure the vehicle is in “Park,” or in the case of a manual
transmission, to put the transmission into reverse gear and set the parking brake.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by February 28, 2016, unless state law specifies a longer reimbursement period.
If you have questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.

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April 2015
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 14319 A
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
14319