CSC-10057261-4062
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January 2015

Bulletin No.: 14225

January 2015
This notice applies to your vehicle, VIN: __________________________________________
Dear General Motors Customer:
We have learned that your 2010-2012 model year Cadillac SRX may have a condition in which
the vehicle’s sunroof drain hose material may shrink due to changing environmental conditions. If
hose shrinkage occurs, it may result in the drain hoses detaching from the dash or sunroof module
which would allow sunroof drain water to leak into the vehicle interior. Water leaked into the
vehicle interior may damage interior components, including wiring, electronic modules, the sound
deadener and carpet.
Your satisfaction with your Cadillac SRX is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the front sunroof drain hoses on your vehicle.
This service will be performed for you at no charge until January 31, 2017. After that, any
applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by January 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Cadillac
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-458-8006
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2622

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Cadillac SRX provides you many miles of enjoyable driving.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
14225