Adam Kopstein

SB-10057049-9861

Manager, Product Safety & Compliance
December 18, 2014
To: All US Volvo Retailers:
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has
decided to launch a service campaign on certain model year 2014 – 2015 XC60
vehicles.
Volvo has identified that the low tire pressure setting for the Tire Pressure Monitoring
System (TPMS) is inadvertently set at too high of a level. This may lead to a low tire
pressure warning even though the tire pressure is sufficient.
The corrective action is to perform a Central Electronic Module (CEM) software
upgrade.
Service Campaign S79552 affects 5,056 vehicles in the U.S.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2017
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
OWNER NOTIFICATION
Volvo will contact vehicle owners by mail in January.
RETAILER RESPONSIBILITIES
Retailers must perform this Service Campaign on eligible vehicles regardless of
miles/kilometers or vehicle age. All work performed under this Service Campaign is
free of charge to the owner. In the event that a customer does not have a notification
letter, the owner is not to be refused this work.
Your regional representative will follow up to ensure that this Service Campaign is
proceeding smoothly.

Volvo Cars of North America, LLC
1 Volvo Drive
Rockleigh, NJ 07647
201-768-7300
www.volvocars.com/us

1(2)

A complete description of the Service Campaign requirements and claim submission
procedures will follow.
It is the retailer’s responsibility to review the details provided in the materials listed
below with all involved personnel.
• Quality Bulletin
• Tech Journal
• Parts Bulletin

Your cooperation in completing Service Campaign S79552 is greatly appreciated.
Drive Safely,

Adam Kopstein
Manager, Product Safety and Compliance
201-768-7300 ext# 7908
[email protected]

2(2)

VOLVO CARS

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Campaign S79552: False Low Pressure Tire Warning
Model Year 2014 – 2015 XC60
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

77

S79552

Warranty

United States

REFERENCE BULLETINS:

DATE:

TJ 29831, PB 77-S79552
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

WARRANTY
ADMINISTRATOR

YEAR

MONTH

DAY

2014

12

18

Page 1 of 3
“Right first time in Time”

BULLETIN REFERENCE TJ 29831, PB 77-S79552
A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE CAMPAIGN S79552 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

SERVICE CAMPAIGN S79552 DESCRIPTION
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided to
launch a service campaign on certain model year 2014 – 2015 XC60 vehicles.
Volvo has identified that the low tire pressure setting for the Tire Pressure Monitoring System
(TPMS) is inadvertently set at too high of a level. This may lead to a low tire pressure warning
even though the tire pressure is sufficient.
The corrective action is to perform a Central Electronic Module (CEM) software upgrade.
Service Campaign S79552 affects 5,056 vehicles in the U.S.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2017 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2014 VOLVO CARS OF NORTH AMERICA, LLC

Quality Bulletin S79552
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “SERV CAMP S79552 False Low
Pressure Tire Warning” will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
A “Retailer Campaign List” will be posted on VRC2 in the Reports Menu under the Service Tab.
This list details all affected vehicles that are on record as being retailed or currently in stock at your
facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing
this service campaign
C.

PARTS INFORMATION / PARTS RETURN
No parts are required for this service campaign.
PARTS RETURN
No parts are required to be returned for this service campaign.

D.

OWNER NOTIFICATION
Vehicle owners will be notified by mail in January.

E.

VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this service campaign should be repaired prior
to a customer taking possession of the vehicle.

F.

RETAILER RESPONSIBILITY
Retailers are to perform this service campaign on eligible vehicles regardless of mileage/kilometers
or vehicle age. The campaign work covered under Service Campaign S79552 is free of charge to
the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found
via the VRC2 inquiry function, please verify that the letter applies to the customer’s vehicle and
call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the
vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall
or service campaign letter in the customer’s file. Under no circumstances should a customer be
denied the required service without a confirmation from VCNA/VCCL.

Page 2 of 3

2014-12-18

Quality Bulletin S79552
G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Service Campaign S79552 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 Certified Tech.

I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S79552
Cause Code:
02
CSC Code:
XW
Main OP:
36120
Failed Part:
31270560

Operation Number
36120

2014-12-18

Repair Description
CEM Software Upgrade (TPMS)

Qty
1

Labor Time
0.3

Page 3 of 3

Title

Service Campaign S79552: False "Low Tire Pressure" warning

Ref No

US29831.1.1 en-US and Canada

Issuer

Technical Service

Partner

3 US 7510 Volvo Cars North America

Status

Saved
2014Status Date
12- 16
2014Issue Date
12- 03
VIDA,
Reference
VSTG

Func Group 7700
Func Desc wheel, tyre, hub

Attachment
Vehicle Type
Type Eng

Eng
Desc

Sales Body Gear Steer Model Year

156
CSC

2014-2015

Struc Week
Range
0500001-0626621 201320-201419

Plant Chassis range

Customer Symptom Codes

Code Description
Warning lights and chimes/Tire pressure
LI
monitoring indication/no indication
VST Operation Number
VST Operation No. Description
36120
CEM Software Upgrade (TPMS)
DTC

Diagnostic Trouble Codes

Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online
version.
Text
TPMS = Tire Pressure Monitoring System
DIM = Driver Information Module
CEM = Central Electronic Module

DESCRIPTION:
Volvo has identified that the low tire pressure setting for the Tire Pressure Monitoring System (TPMS) is
inadvertently set at too high of a level on certain vehicles. This may lead to a low tire pressure warning even
though the tire pressure is sufficient.
Quality Bulletin S79552 contains full details
NOTE: The same setting may cause a situation whe the warning will not clear at the correct pressure as
described in TJ 28501.

PRODUCT MODIFICATION:

New CEM software is in production from structure week 2014w20 that corrects the TPMS settings.

MATERIAL RETURN:
No parts are required to be returned

VEHICLE REPORT:
Only if the procedure under Service does not fix the concern or the vehicle is outside of the chassis range in
the header. Submit a TIE Vehicle Report, Sub Concern Area Support Not Needed, and use Functon Group
7700

SERVICE:
The corrective action is to perform a Central Electronic Module (CEM) software upgrade.

VOLVO CARS

SERVICE AND PARTS BUSINESS

Parts Bulletin
TITLE:

Service Campaign S79552: False Low Pressure Tire Warning
Model Year 2014-2015 XC60
GROUP:

CAT/NO:

REFERENCE BULLETINS:

CAR MARKET:

77

S79552

TJ29831, QB S79552

United States
DATE:

COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER

PARTS
MANAGER

SERVICE
MANAGER

SALES
MANAGER

YEAR

MONTH

DAY

2014

12

18

Page 1 of 1
“Right first time in Time”
Reference Bulletin: TJ29831, QB S79552
SERVICE CAMPAIGN S79552 DESCRIPTION
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2014 – 2015 XC60 vehicles.
Volvo has identified that the low tire pressure setting for the Tire Pressure Monitoring System (TPMS) is
inadvertently set at too high of a level. This may lead to a low tire pressure warning even though the tire
pressure is sufficient.
The corrective action is to perform a Central Electronic Module (CEM) software upgrade.
Service Campaign S79552 affects 5,056 vehicles in the U.S.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2017 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
The following part number applies:
Part Number

Description

31270560

CEM Software Upgrade (TPMS)

Qty
1

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2014 VOLVO CARS OF NORTH AMERICA, LLC

IMPORTANT SERVICE CAMPAIGN

*YV4902DZ6E7777777-S79552A666666*
YV4902DZ6E7777777 -S79552A666666S79 515132-01

Volvo Owner
12334 Main St.
Any City, US 12345-6789

5

February 19, 2015
Dear Volvo Owner,
Your satisfaction with your Volvo and the Volvo organization are very important to us. We are
committed to ongoing product improvements and methods; therefore we have launched Service
Campaign S79552.
The Reason for Service Campaign S79552:
Volvo Cars of North America, LLC (Volvo) on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2014 and 2015 XC60 vehicles.
Volvo has identified that the low tire pressure setting for the Tire Pressure Monitoring System (TPMS) is
inadvertently set at too high of a level. This may lead to a low tire pressure warning even though the tire
pressure is sufficient.
The corrective action is to perform a Central Electronic Module (CEM) software upgrade.
What you should do:
Please contact your authorized Volvo retailer for an appointment. This procedure will be completed at no
cost and can take up to 30 minutes to complete; however, due to service scheduling and parts availability,
the time your Volvo retailer requires to service your vehicle may vary.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2017 regardless of mileage.
Coverage is automatically transferred to a subsequent owner.

Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your
questions, please contact Volvo Customer Care Center at 1 Volvo Drive, P.O. Box 914, Rockleigh, NJ
07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to 5:00 P.M. EST. You may also
contact us by going to www.VolvoCars.US/ContactCustomerCare
Sincerely,

Mike Assainte
Manager, Customer Support