Bulletin No.: 13332A
Date: October 2014

Program Bulletin
SB-10056993- 6299

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Transmission 2-6 Clutch Pack Misbuilt

MODELS:

2013 Chevrolet Camaro Coupe
Equipped with 3.6L V-6 Engine (LFX) and 6L50 6-Speed Automatic
Transmission (MYB)

The Part Information section in this bulletin has been revised. Transmissions are now
available through GMCCA. Please discard all copies of bulletin 13332.
Vehicles involved in this customer satisfaction program were placed on stop delivery
September 27, 2013. Completion of the service procedure contained in this bulletin will
release the vehicle from stop delivery and allow a dealer to deliver the vehicle to a
customer.
An analysis of transmission build data revealed that there could be a build concern that
may cause drivability issues with the transmissions originally installed in these vehicles.
To ensure the highest quality and best ownership experience for our customers, these
transmissions need to be replaced prior to vehicle delivery. In the interest of full
disclosure, dealer must inform the customer of the transmission repair before the
customer purchases the vehicle. Some states and provinces also have laws or
regulations requiring disclosure. A written acknowledgement of this pre-delivery repair
from the customer is strongly recommended.
THIS PROGRAM IS IN EFFECT UNTIL NOVEMBER 30, 2015.
CONDITION
Certain 2013 model year Chevrolet Camaro Coupe vehicles equipped with a 3.6L V-6 engine
(LFX) and a 6L50 6-speed automatic transmission (MYB) may have a transmission 2-6 clutch
pack that was misbuilt. This could result in a rattle noise and reduced transmission torque
capacity. If this occurs, a diagnostic code may be set and a MIL may be illuminated. In
addition, the transmission may be limited to the 3rd or 5th gear, however, reverse gear will still be
available.

Copyright 2014 General Motors. All Rights Reserved.

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October 2014

Bulletin No.: 13332A

CORRECTION
Dealers are to replace the transmission.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
Parts required to complete this service update are to be obtained from GMCCA. Please refer to
your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO
= Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
Part Number
19302148
88861037 - US
19264717 - CA
12346290 - US
10953464 - CA
11517996
20893953
92228333
92228335
12623461
12636104
12623519
15251488
11588468

Description
Transmission, Auto
DEXRON®-VI Automatic Transmission Fluid

Quantity/Vehicle
1
11

Engine Coolant

2

Front Pipe Nuts Left & Right Side (4 Per Side)
Exhaust Gasket Left & Right Side (1 Per Side)
Propeller Shaft to Transmission Output Flange Nuts
Propeller Shaft to Drive Pinion Flange Bolts
Heater Inlet and Outlet Pipe Seal
Heater Inlet and Outlet Pipe Gasket
Radiator Outlet Pipe Seal
Seal, Trans Fluid Cooler Pipe Fitting
Torque Converter Bolt

8
2
3
3
1
1
1
1
6

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October 2014

Bulletin No.: 13332A

SERVICE PROCEDURE

3637589

Note: A VIN derivative is required to be permanently engraved on the new transmission prior to
installation. Refer to the illustration above for VIN engraving location points. Select one of the
locations to engrave the required characters. VIN derivatives must be formatted as indicated
below (# = last eight characters of the VIN).
Chevrolet Camaro: 1H*1########B
Dealers will be allowed to purchase one engraving tool and attachment as described below.
Name: Dremel Engraver Tool
Manufacturer: Dremel
Model: DRE29001, or equivalent
Attachment: Diamond Point #9929
1. Remove the transmission from the vehicle. Refer to Transmission Replacement in SI.
2. Install a new transmission in the vehicle. Refer to Transmission Replacement in SI.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this program. This reimbursement is limited to the
number of days from the Stop Delivery message to receipt of the program parts and/or repair
procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of
reimbursement should be charged as a net amount expense using the program labor operation
provided.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle

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October 2014

Bulletin No.: 13332A

service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor Code
9100191

Description
Replace Transmission

Labor Time
4.9

Net Item
N/A

9100194

Cost of Engraving Tool and Attachment (Only
One Per Dealership Allowed

N/A

*

9100202

Floor Plan Reimbursement

N/A

**

* Submit the actual cost of the engraving tool and attachment, not to exceed $50.00.
** The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was in
dealer inventory and not available for sale. This reimbursement is limited to the number of
days from the date of the stop delivery message (September 27, 2013) to the date the repair
is completed and the vehicle is ready for sale (not to exceed 29 days):
Vehicle

U.S.
Reimbursement
Amount

Camaro

$ 4.37

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through November 30, 2015.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.

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October 2014

Bulletin No.: 13332A

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service through November 30, 2015, you must take the steps necessary to be
sure the program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 6

October 2014

Bulletin No.: 13332A
October 2013

Dear General Motors Customer:
Your 2013 model year Chevrolet Camaro Coupe is equipped with a 3.6L V-6 engine and a 6L50
6-speed automatic transmission. We have learned that certain vehicles with this enginetransmission combination may have a transmission 2-6 clutch pack that was misbuilt. This
could result in a rattle noise and reduced transmission torque capacity. If this occurs, a
diagnostic code may be set and a malfunction indicator lamp may be illuminated. In addition,
the transmission may be limited to the 3rd or 5th gear, however, reverse gear will still be
available.
Your satisfaction with your Camaro is very important to us, so we are announcing a program to
prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace your vehicle’s transmission. This service will be
performed for you at no charge until November 30, 2015. After that, any applicable warranty
will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Camaro provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
13332