GM Bulletin No.: 14765
Date: December 2014

Service Bulletin
SB-10056601-1196

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

CLUSTER TRIP ODOMETER RESET AND CLUSTER WAKE-UP

MODELS:

2014 CHEVROLET CRUZE
2014/2015 CHEVROLET ORLANDO

CONDITION
Trip odometer may reset intermittently by itself with beep sound while driving on Trip menu mode
and Cluster DIC(Driver Information Center) may be illuminated by itself in key off condition. If
Cluster MCU(Micro Controller Unit ) wake-up is happened in key off position, some customers
may experience No engine start due to battery discharge between 6 hours and 16 days.
CORRECTION
Reflash Instrument Panel Cluster (IPC) Calibration.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
PART INFORMATION
No parts are required.
SERVICE PROCEDURE
Note: Carefully read and follow the instructions below.


Do NOT attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the
calibration, call the Techline Customer Support Center and it will be provided.

Copyright 2014 General Motors. All Rights Reserved .

Page 2

December 2014

Bulletin No.: 14765



DO NOT program a control module unless directed to by a service procedure or a service
bulletin. If the control module is not properly configured with the correct calibration software,
the control module will not control all of the vehicle features properly.



Ensure the programming tool is equipped with the latest software and is securely connected
to the data link connector. If there is an interruption during programming, programming failure
or control module damage may occur.



Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or
loss of voltage will interrupt programming. When required install the EL-49642 SPS
Programming Support Tool to maintain system voltage. If not available, connect a fully charged
12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a
battery charger.



Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights), HVAC, radio, etc.



During the programming procedure, follow the SPS prompts for the correct ignition switch
position.



Clear DTCs after programming is complete. Clearing powertrain DTCs will set the
Inspection/Maintenance (I/M) system status indicators to NO.

Refer to the appropriate section(s) in eSI for Instrument Panel Cluster Reprogramming.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Operation
Code

9101091

Labor Time M/H
Labor Operation Description

IPC Reprogramming

Cruze

Orlando

0.3

0.4

Casual Part No.(Instrument Cluster): 95080027 for Cruze, 95079980 for Orlando
DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility
for service in the future, you must take the steps necessary to be sure the service update
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3

Dear Chevrolet Owner,

December 2014

Bulletin No.: 14765
DD MM 2014

With this letter, we would like to inform you of our decision to implement a Customer Satisfaction
Program for certain 2014 model year Chevrolet Cruze and 2014~2015 model year Chevrolet
Orlando vehicles.
Chevrolet has detected that the trip odometer in certain Subject Vehicles may be reset
intermittently by itself with a beep sound during trip menu mode driving and cluster Driver
Information Center (DIC) may be illuminated by itself in key off condition. If the cluster Micro
Controller Unit (MCU) wake-up occurs in key off position, the vehicle may not start due to battery
discharge within 6 hours and 16 days, depending on the vehicle conditions.
According to our records, you own a vehicle which is subject to this customer satisfaction
program. We hereby request you to visit your dealer or authorized service center to have your
vehicle immediately serviced. Your dealer or authorized service center will reprogram the cluster
software at free of charge.
Please contact your dealer or authorized service center to schedule an appointment for this
customer satisfaction program. Service instructions have already been sent to your dealer and
authorized service center, and this service can be completed in less than 30 minutes. If your
dealer or authorized service center has a number of vehicles awaiting service, then there may
be additional time required.
If you have any questions or concerns, please feel free to contact your dealer or Chevrolet
Customer Relations Department at ------------------------------------------.
We apologize for inconvenience.
Sincerely,
[Chevrolet]