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TECHNICAL BULLETIN
Q400NAS1
04 AUG 2014

SB-10056409-8232

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,
and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some
vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

SECTION: 100-00

Service Action: Car Configuration File Update
AFFECTED VEHICLE RANGE:
Range Rover Evoque (LV)
Model Year:
2014
VIN:
EH795896-EH937801

MARKETS:
NAS

CONDITION SUMMARY:
This Service Action supersedes Q387, Park Out Feature Not Enabled (USA only), with immediate effect.
Vehicles previously eligible for Q387 but not yet repaired will now be updated as part of Q400.
Situation: An issue has been identified on a limited number of 2014 model year Range Rover Evoque (L538)
vehicles where the Car Configuration File (CCF) may not have been set to the latest specification.
Action: Retailers are required to HOLD all affected vehicles that are within your control and refrain from
releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI)
process but must have it completed prior to vehicle handover to the customer. Affected vehicles already in the
hands of customers should be updated at the next available opportunity. The Car Configuration File (CCF)
included in Q400 will also address the Park Out feature issue described in Q387 (USA only). Vehicles previously
repaired under Q387 will, however, also require the CCF update included in Q400.

PARTS:
No parts required

SPECIAL TOOLS:

NOTE: This document is an 'Active Bulletin' that will display a functional programming shortcut if
accessed within a diagnostic session using SDD.
SDD with latest SDD-DVD and Calibration File; first available on DVD138.07 v.179
Jaguar Land Rover-approved Midtronics Battery Power Supply

WARRANTY:

NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any

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rework action. Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair
time. At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions
are identified to ensure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q400' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that allows
for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action
alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 July 2016 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

QTY. /
VALUE

Q400

B

Update Car
Configuration File

86.90.24 0.20

-

-

Q400

C

Update Car
Configuration File
Drive in/drive out

86.90.24 0.20
02.02.02 0.20

-

-

PARTS / SUNDRY
CODE

Normal Warranty policies and procedures apply

SERVICE INSTRUCTION:

CAUTION: Ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these
steps may cause damage to control modules in the vehicle.

CAUTION: A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during SDD diagnosis / module programming.

NOTE: SDD must be loaded with DVD138.07 v.179 or later.

1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.

2. Turn ignition 'ON' (engine not running).

3. Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.

4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.

5. Select 'Service functions' from the Session Type screen.

6. From the Recommendations tab, select 'Run' to perform the ''Car configuration management - Session active
car configuration'' option.

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7. From the Session Active Car Configuration selection screen, select the As-Built file as the current Session
Active CCF Source.

8. After making this selection, select the 'green tick' continue button to update vehicle Car Configuration File.

9.

NOTE: Ensure customer personalization settings are retained when following the on-screen
SDD instructions. All necessary instructions are provided on screen.
Follow all on-screen instructions to complete this task.

10. Exit the current session.

11. Disconnect the SDD and the battery power supply from the vehicle.

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