SB-10056402-8377

VOLVO CARS

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Campaign S39478: Sensus Connected Touch (SCT) Firmware
Upgrade Model Year 2011-2015 S60; 2012 – 2015 XC60, S80, XC70; 2015 – V60
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

34

S39478

Warranty

United States and Canada

REFERENCE BULLETINS:

DATE:

TJ 28019
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

WARRANTY
ADMINISTRATOR

YEAR

MONTH

DAY

2014

10

07

Page 1 of 3
“Right first time in Time”

Bulletin Update: In Section “D”, the owner notification month was updated to “October.”
A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE CAMPAIGN S39478 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

SERVICE CAMPAIGN S39478 DESCRIPTION
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided
to launch a service campaign on certain model year 2011 – 2015 S60, XC60, V60, S80, XC70
vehicles.
Volvo has identified that the Sensus Connected Touch (SCT) may become unusable because of
the pop-up message “GPS Update” (Global Positioning System). No other vehicle functions are
affected and the vehicle will perform as normal.
The corrective action is to perform a SCT firmware upgrade.
Service Campaign S39478 affects 1,659 vehicles in the U.S. and 230 vehicles in Canada.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2016 regardless of
mileage. Coverage is automatically transferred to subsequent owners.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2014 VOLVO CARS OF NORTH AMERICA, LLC

Quality Bulletin S39478
B.

VEHICLES INVOLVED
NOTE:

RETAILERS MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “SERV CAMP S39478 SCT Firmware
Upgrade QB S39478” will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
“A Retailer Campaign List” will be posted on VRC2 in the Reports Menu under the Service Tab.
This list details all affected vehicles that are on record as being retailed or currently in stock at your
facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing
this service campaign.
C.

PARTS INFORMATION / PARTS RETURN
No parts are required for this service campaign.
PARTS RETURN
No parts are required to be returned for this service campaign.

D.

OWNER NOTIFICATION
Vehicle owners will be notified by mail in October.

E.

VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this service campaign should be repaired prior
to a customer taking possession of the vehicle.

F.

RETAILER RESPONSIBILITY
Retailers are to perform this service campaign on eligible vehicles regardless of mileage/kilometers
or vehicle age. The campaign work covered under Service Campaign S39478 is free of charge to
the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found
via the VRC2 inquiry function, please verify that the letter applies to the customer’s vehicle and
call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the
vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall
or service campaign letter in the customers file. Under no circumstances should a customer be
denied the required service without a confirmation from VCNA/VCCL.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Service Campaign S39478 claims should be submitted using the LONG FORM application only.

Page 2 of 3

2014-10-07

Quality Bulletin S39478
H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 Certified Tech.

I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement allowance is effective at time of release and may change in the future.
Claim Type:
S39478
Cause Code:
02
CSC Code:
XW
Main OP:
99400

Operation Number
39392
99400

2014-10-07

Repair Description
SCT Firmware Upgrade
Check / Adjust per TJ 28019

Qty
1
1

Labor Time
0.2 Hrs
0.1 Hrs

Page 3 of 3

VOLVO CARS

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

SERVICE CAMPAIGN S39478: Sensus Connected Touch (SCT)
Firmware Upgrade
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 28019

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

3 US 7510 Volvo Cars North America
FUNC GROUP:

FUNC DESC:

3960

Accessories

YEAR

MONTH

DAY

2014

05

27

Page 1 of 5

“Right first time in Time”
Attachment
File Name
TJ 28019.jpg
TJ_Instruction_28019.pdf

File Size
0.0234 MB
0.0669 MB

Vehicle Type
Type

Eng

Eng
Desc

Sales

Body

Gear

124
134
136
155
156

Steer

Model Year
2012-2015
2011-2015
2012-2015
2015-2015
2011-2015

Plant

Chassis range
0151001-0184729
0000194-0318592
0118001-0202912
0000000-0214069
0175379-0626621

Struc Week
Range
201120-201419
201020-201419
201120-201419
201346-201419
201046-201419

CSC Customer Symptom Codes
Code
EK

Description
Sensus Connected Touch/Does not work

DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2014 VOLVO CARS OF NORTH AMERICA, LLC

Technical Journal 28019
Text
ACU = Accessory Connectivity Unit
GPS = Global Positioning System
SERVICE CAMPAIGN S39478 DESCRIPTION:
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2011 – 2015 S60, XC60, V60, S80, XC70 vehicles.
Volvo has identified that the Sensus Connected Touch (SCT) may become unusable because of the popup message “GPS Update” (Global Positioning System). No other vehicle functions are affected and the
vehicle will perform as normal.
This message may be permanent and not possible to clear (See attached picture “TJ 28019.jpg”)
PRODUCT MODIFICATION:
*New ACU software is available that will prevent this condition from occuring
MATERIAL RETURN:
None
VEHICLE REPORT:
No Vehicle Reports needed.
SERVICE:
The corrective action is to perform an SCT firmware upgrade by following the attached instructions. The
upgrade will prevent the “GPS Update” message from appearing.
NOTE: If the “GPS Update” message is already permanently present, the ACU and the SD card need to
be replaced.
Please note: Every SCT unit in stock, when installed in a car, must be inspected after installation
concerning the firmware version. The version read out from the SCT unit must be the same as the one
indicated on the SCT update site (link in attached document). If necessary, perform an update according
to TJ-28019, before delivery to the customer.
VOLVO STANDARD TIMES GUIDE (VSTG) OPERATION NUMBER:
39392-2 Sensus Connected Touch (SCT) download 0.2 hours
99400-2 General check/adjust acc to Technical Journal 0.1 hours
98506-2 ACU replace acc. to TJ28019 0.6 hours*
*NOTE: ACU replacement cannot be claimed under Service Campaign S39478. Only claim this
operation if ACU replacement is necessary as per the service instructions above.
To view TJ attachment continue to next page. This TJ has 2 attachments.
Page 2 of 5

2014-05-27

Page 1 of 2

§ Volvo Car Customer Service
TJ Instruction
TJ No 28019
Date
May-14
Issue 01

Title

SERVICE CAMPAIGN S39478: SCT Upgrade Procedure

Special tools

Quantity

USB Flash Memory Stick

1

Part No.

Sensus Connected Touch upgrade procedure:

1. Use a USB memory stick with at least 500 MB of storage.

2. Format the memory stick to FAT32 using a PC:
- In your PC’s Computer menu/window, right-click the memory stick (usually shown as “Removable Disk”)
and select Format
- Make sure File System is set to FAT32 and Quick Format is checked and click Start

3. Once the formatting is complete, go to the SCT update site: http://www.parrot.com/uk/support/sensusconnected-touch/

4. Under the Software Update download menu to the right, choose the appropriate region.

5. Click the Download button

6. You will get a new window where it will ask you where to save the file, choose the formatted USB stick
and save the file in the root of the memory stick (root = not in a folder).

7. Wait until the download is complete

8. Safely remove the USB stick from your computer and go to the vehicle.

9. Install the USB stick in one of the SCT USB ports on the ACU in the glove box (it does not matter which
one of the SCT USB ports is used).

Instruction TJ 28019

Page 2 of 2

10. Go to the SCT screen and swipe to and select the SETTINGS icon.

11. Scroll down by swiping the finger upwards until you see ABOUT.

12. Select ABOUT

13. Select UPDATE PRODUCT

14. Select UPDATE BY USB STICK.

15. Now you will get the pop-up "Please insert USB stick containing update file" asking you to confirm that
you have inserted the USB stick, if you have inserted the USB stick, touch the OK button. If not please insert
the stick and then touch the OK button.

16. Wait until the update is complete, this will be indicated by a system restart.

NOTE: Several restarts may be performed automatically before the upgrade completes

IMPORTANT SERVICE CAMPAIGN
THIS NOTICE APPLIES TO YOUR VEHICLE

*YV426MDC2F7777777-S39478C666666*
YV426MDC2F7777777 -S39478C666666S39 513858-01

Volvo Owner
12345 Main St
Any City, US 12345-6789

2

October 1, 2014
Dear Volvo Owner,
Your satisfaction with your Volvo and the Volvo organization are very important to us. We are
committed to ongoing product improvements and methods; therefore we have launched Service
Campaign S39478.
The Reason for Service Campaign S39478:
Volvo Cars of North America, LLC (Volvo) on behalf of Volvo Car Corporation, has decided to launch a
service campaign on certain model year 2011 – 2015 S60, XC60, V60, S80 and XC70 vehicles.
Volvo has identified that the Sensus Connected Touch (SCT) may become unusable because of the popup message "GPS Update" (Global Positioning System). No other vehicle functions are affected and the
vehicle will perform as normal.
The corrective action is to perform a SCT firmware upgrade.
What you should do:
Please contact your authorized Volvo retailer for an appointment. This procedure will be completed at no
cost and can take up to 45 minutes to complete; however, due to service scheduling and parts availability,
the time your Volvo retailer requires to service your vehicle may vary.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2016 regardless of mileage.
Coverage is automatically transferred to a subsequent owner.

Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your
questions, please contact Volvo Customer Care Center at 1 Volvo Drive, P.O. Box 914, Rockleigh, NJ
07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to 5:00 P.M. EST. You may also
contact us by going to www.VolvoCars.US/ContactCustomerCare
Sincerely,

Mike Assainte
Manager, Customer Support

Volvo Cars of Canada Corp.
9130 Leslie St. Suite 101
Richmond Hill, Ontario
Canada L4B 0B9
Telephone (905) 695-9626
Facsimile (905) 695-9627
www.volvocars.ca

October 2014

IMPORTANT SERVICE CAMPAIGN

Dear Volvo Owner:
Your satisfaction with your Volvo and the Volvo organization are very important to us. We are
committed to ongoing product improvements and methods; therefore we have launched Service
Campaign S39478.
The Reason for Service Campaign S39478:
Volvo Cars of North America, LLC (Volvo) on behalf of Volvo Car Corporation, has decided to launch
a service campaign on certain model year 2011 – 2015 S60, XC60, V60, S80 and XC70 vehicles.
Volvo has identified that the Sensus Connected Touch (SCT) may become unusable because of the popup message "GPS Update" (Global Positioning System). No other vehicle functions are affected and the
vehicle will perform as normal.
The corrective action is to perform a SCT firmware upgrade.
What you should do:
Please contact your authorized Volvo retailer for an appointment. This procedure will be completed at no
cost and can take up to 45 minutes to complete; however, due to service scheduling and parts
availability, the time your Volvo retailer requires to service your vehicle may vary.
PLEASE NOTE: This Service Campaign will be in effect until June 30, 2016 regardless of mileage.
Coverage is automatically transferred to a subsequent owner.

Please contact:
If you have any questions, please contact your authorized Volvo retailer. If your retailer is unable to
answer your questions, please contact Volvo Customer Relations at 1-800-663-8255, Monday through
Friday, 8:30 A.M. to 5:00 P.M. EST or by e-mail at [email protected]. You may also write to us
at 9130 Leslie St. Suite 101, Richmond Hill, Ontario, Canada L4B 0B9.
Thank you for being a member of the Volvo family. We hope you will appreciate our efforts to
continually provide you with updated information of importance to your safety and the quality of your
Volvo vehicle.

Sincerely,

Carol Kitchen
V.P. Customer Service

La Compagnie des
Automobiles Volvo
du Canada
9130, rue Leslie, bureau 101
Richmond Hill (Ontario)
L4B 0B9 Canada
Téléphone : 905-695-9626
Télécopieur : 905-695-9627
www.volvocars.ca

Octobre 2014

CAMPAGNE DE SERVICE IMPORTANTE

Cher propriétaire de véhicule de Volvo,
Il est très important pour nous que vous soyez entièrement satisfait de votre véhicule et du service offert
par Volvo. Nous tenons à perfectionner continuellement nos produits et nos méthodes. C’est dans cette
optique que nous avons lancé la campagne de service S39478.
Raison d’être de la campagne de service S39478 :
Volvo Cars of North America, LLC (Volvo) au nom de Volvo Car Corporation, lancera une campagne
de service pour certains modèles de S60, XC60, V60, S80 et XC70 de 2011 à 2015.
Volvo a déterminé que la fonction Sensus Connected Touch (SCT) risque de devenir inutilisable à cause
du message de mise à jour du GPS à l’écran. Aucune autre fonction ne devrait être perturbée, et le
véhicule devrait pouvoir fonctionner normalement.
Pour régler ce problème, il faut effectuer une mise à niveau du micrologiciel de SCT.
Mesures à prendre :
Veuillez communiquer avec votre concessionnaire Volvo pour fixer un rendez-vous. Aucuns frais ne
seront exigés pour cette démarche, qui devrait prendre jusqu’à 45 minutes. Toutefois, en raison de la
disponibilité limitée tant pour la main-d’œuvre que pour les pièces, il se peut que votre concessionnaire
Volvo ait besoin de plus de temps.
REMARQUE : Cette campagne de service sera en vigueur jusqu’au 30 juin 2016, peu importe le
kilométrage du véhicule. Dans le cas de la vente d’un véhicule, la couverture se transférera
automatiquement au nouveau propriétaire.

Pour communiquer avec nous :
Pour toute question, veuillez communiquer avec votre concessionnaire Volvo. Si celui-ci n’est pas en
mesure de répondre à toutes vos questions, veuillez communiquer avec le service des relations avec la
clientèle de Volvo au 1-800-663-8255 du lundi au vendredi de 8 h 30 à 17 h HNE, ou encore par courriel
à l’adresse [email protected]. Vous pouvez aussi nous envoyer une lettre au 9130, rue Leslie,
bureau 101, Richmond Hill (Ontario) L4B 0B9, Canada.
Merci de faire partie de la famille Volvo. Nous espérons que vous apprécierez nos efforts continuels
visant à vous tenir au courant pour assurer votre sécurité et la qualité de votre véhicule Volvo.

Cordialement,

Carol Kitchen
V.-p., Service à la clientèle