SB-10056393-4517

Warranty Policies and Procedures Bulletin
Number: AWA-14-03
Date: Jun 02, 2014

Audi Warranty
Subject: Turbocharger Limited Warranty Extension

This document modifies the
Audi Warranty Policies and
Procedures Manual.

Dealers: United States and Puerto Rico

Effective: Reception Date Jun 03, 2014
Audi is extending the Emissions Control Systems Warranty for the turbocharger under specific conditions to 7 years
or 70,000 miles, whichever occurs first, from the vehicle’s original in-service date for certain 2009-2012 Model Year
Audi 2.0 TFSI Engine vehicles with engine code CAEB. The vehicle’s original in-service date is defined as the date
the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first placed in
service as a “demonstrator” or “company” car, on the date such vehicle was first placed in service. The warranty
extension is fully transferable to subsequent owners.
What is the Problem
Audi has determined that under specific conditions, the turbocharger could malfunction and may cause the
Malfunction Indicator Lamp (MIL) on the instrument cluster to illuminate due to the presence of specific fault codes
caused by this component.
The MIL is part of the on-board diagnostic system. Please refer to the owner’s manual for additional information
about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause the vehicle to fail an IM
emissions inspection, and the vehicle registration application could be denied.
Be aware that other conditions (unrelated to the issue described in this bulletin) may cause the MIL in the vehicle to
illuminate. Customers should be prepared to cover all diagnosis and repair costs for these other, unrelated
conditions.
What is covered under this Warranty Extension
This warranty extension covers only the diagnosis and replacement of a faulty turbocharger.
What is not covered under this Warranty Extension

 Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or parts that alter the
performance of the engine, engine controls, or exhaust system, such as the installation of engine management
components (chipped” or “tuned” ECMs) not approved by Audi.

 Other conditions unrelated to a faulty turbocharger that may cause that may cause the MIL to illuminate. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition. Any repairs that
are (1) necessary for proper diagnosis of these other conditions or (2) required to bring the vehicle up to factory
specifications are not covered by this warranty extension.

 Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse or
neglect as well as repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle up to factory specifications are not covered by this warranty extension.

Page 1 of 2
©2014 Audi of America All rights reserved.

Information contained in this document is based on the latest information available at the time of printing and is subject to the
copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or

otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Policies and Procedures Bulletin
Warranty Extension Coverage Limitations
The warranty and maintenance information that came with the owner’s vehicle contains information on the limited
warranties applicable to their Audi. Owners should read these limited warranties carefully to determine their
warranty rights and obligations, as this information also applies to the coverage provided to them in this warranty
extension
Claim Processing:
Warranty Extension Key: U23 TurboChar EXT 7/70,000 US ONLY is assigned in Elsa to identify vehicle
eligibility.
TSB: 2031245 is applicable to this extension.
Claim coding is based on the present and active warranty keys in Elsa. Although the Service Number remains the
same, the claim type and damage code are different for each scenario.
Claim coding for Turbocharger Warranty Extension
Elsa

Key

Claim Type

Service Number

Damage Code

Warr Ext Key U23 present & active

110

2130

0010

Warr Ext Key U23 present & active
AND US1/US2 also present & active

1E2

2130

0016

Reimbursement is applicable only to the repairs described in this Warranty Bulletin.
Contact Audi Warranty for questions or concerns: 866.677.2834 or AudiWarranty@Audi.com.

Information in this Bulletin is Warranty Policy. All warranty claims must be submitted in accordance
with the most recent edition of the Audi Warranty Policies and Procedures Manual. Claims are subject
to review and/or audit by Audi Warranty.

Page 2 of 2
© 2013 Audi of America
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Audi of America, Inc.

Audi of America, Inc.
3800 Hamlin Rd.
Auburn Hills, MI 48326
www.audiusa.com

This notice applies to Vehicle Identification Number:
Subject:

Warranty Extension for Turbocharger
Certain 2009-2012 Model Year Audi Vehicles with 2.0 TFSI Engine (Engine Code CAEB)

Dear Audi Owner:
As part of Audi’s ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency, we are informing you of our decision to extend your Emissions Control
Systems Warranty for the turbocharger under specific conditions to 7 years or 70,000 miles, whichever
occurs first, from the vehicle's original in-service date. The vehicle's original in-service date is defined as
the date the vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle
was first placed in service as a "demonstrator" or "company" car, on the date such vehicle was first placed
in service.
What is the Problem?
Audi has determined that, under specific conditions, the turbocharger could malfunction and may cause the
Malfunction Indicator Lamp (MIL) on the instrument cluster to illuminate due to the presence of specific fault
codes caused by this component.
The MIL is part of your on-board diagnostic system. Please refer to your owner’s manual for additional
information about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause your
vehicle to fail an IM emissions inspection, and your vehicle registration application could be denied.
Please be aware that other conditions (unrelated to the issue described in this letter) may cause the MIL in
your vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs for these
other, unrelated conditions.
What Will Audi Do?
In our continuing efforts to assure proper performance of Audi vehicles, your dealer will diagnose and
replace a faulty turbocharger if necessary, at no cost to you as long as the vehicle remains within the time
and mileage limits of this warranty extension. Please keep this letter with your Warranty booklet and deliver
it to any new owner, along with the owner’s manual.
What Does This Warranty Extension Cover?
This warranty extension covers only the diagnosis and replacement of a faulty turbocharger. And, should
you ever sell the vehicle, this warranty extension is fully transferable to subsequent owners.

AUDI WECA_USA

What is Not Covered Under This Warranty Extension?
This warranty extension will not cover:


Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or parts
that alter the performance of the engine, engine controls, or exhaust system, such as the installation
of engine management components (“chipped” or “tuned” ECMs) not approved by Audi.



Other conditions unrelated to a faulty turbocharger that may cause the MIL to illuminate. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition. Any
repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to bring
the vehicle’s emission system up to factory specifications are not covered by this warranty extension.



Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle
misuse or neglect as well as repairs that are (1) necessary for proper diagnosis of these other
conditions or (2) required to bring the vehicle up to factory specifications are not covered by this
warranty extension.

Warranty Extension Coverage Limitations
The warranty and maintenance information that came with your vehicle contains information on the limited
warranties applicable to your Audi model. Please read these limited warranties carefully to determine your
warranty rights and obligations, as this information also applies to the coverage provided to you in this
warranty extension.
Lease Vehicles
If you are the lessor and registered owner of the vehicle identified in this warranty extension, please
forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of this
notification.
Have You Changed Your Address or Sold the Vehicle?
If you have, please fill out the enclosed prepaid owner reply card and mail it to us so we can update our
records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, please refer to the
enclosed form that explains how to request reimbursement. We would be pleased to review your
reimbursement request.
We are pleased to offer this extended emissions warranty and hope that you will continue to be a member
of the Audi family. Thank you for your continued loyalty!
Sincerely,
Audi Product Quality & Technical Service