d. Scroll the screen to the bottom again to
confirm that Online Search has been
downloaded (Figure 36).
Scroll again
NOTE: Download of Online Search will take
approximately:



LTE:
3G:

Figure 36

5 minutes to complete.
20 minutes to complete.

IMPORTANT: Verify that the phone has good data reception (can access internet). If the phone does not have
good data reception, move vehicle to an area to allow the app to download.

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Step 11

11. Scroll the App Garage screen back to the top and
select Vehicle Apps Manager.

Figure 37

12. Select Yes.
Step 12

Figure 38
Step 13

13. Select All Apps.

Figure 39
Step 14

14. Scroll down and then select HeadUnitProxy.

Figure 40
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Step 15

15. Select Update.
X.X.X

Figure 41

16. Select Yes.

Step 16

Figure 42

NOTE: Several messages will be displayed at the
bottom of the screen as the HeadUnitProxy is
updated (Figure 43):




Waiting for server…
Downloading…
Installing…

X.X.X
X.X.X

Figure 43

17. When the “HeadUnitProxy updated” message
appears select OK.
Step 17

Figure 44

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Verify Apps Software Update
1. Return to the vehicles Apps MENU and then:


For vehicles with navigation scroll the screen to right and then select App Garage (Figure 45).



For vehicles without navigation select App Garage (Figure 45).

Without
navigation

With
navigation

Figure 45

Step 2

2. Select App Garage Settings.

Figure 46

Step 3

3. Select System Information.

Figure 47

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Step 4
4. Verify “System Version”.


2.3.7.1077

Make sure the System Version is “2.3.7.1077”.

Figure 48
5. Return to “App Garage Settings” (Figure 46).

Step 6

6. Select All Apps.

Figure 49

7. Select either Calendar or Email.

Select one or the other

Figure 50
Step 8

8. Select App Information.

Figure 51

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Step 9

9. Verify the Version numbers are:



1.2.968

Step 10

Email:
“1.2.968”
Calendar: “1.3.1053”

10. Select the “back button” twice to return to “App
Garage Settings” (Figure 52).

Figure 52
Step 11

11. Select All Apps.

Figure 53

12. Scroll the screen down and select Online Search.
Step 12

Scroll here

Figure 54
Step 13

13. Select App Information.

Figure 55

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Step 14
8.19.671

14. Verify the Version for Online Search is “8.19.671”.

Figure 56

15. From the MENU screen select App Garage and
then Online Search.

Step 15

Figure 57

Apply pressure here
15 times or more.

16. Push on upper right hand corner 15 times or more
until “hup hmic1…” pop-up (Figure 59) appears on
the upper screen.

17. Verify the version is “0.9.21”.

Figure 58

Step 17

18. Select OK.

0.9.21 0.9.21 0.9.21 0.9.21 0.9.21
0.9.21 v_code
Step 18

19. If all Versions are correct, proceed to Return
Vehicle Settings to Default and Remove
Smartphone from System on the next page.


If any Version is incorrect perform Head Unit
Proxy Update 0n page 9.

Figure 59

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Return Vehicle Settings to Default and Remove Smartphone from System

1. While the smartphone is still connected, turn OFF
the Online Search on the Infiniti InTouch
(Figure 60).
NOTE: This will disable the app from both the
smartphone and the vehicle.
Turn this to OFF

Figure 60

2. Confirm that Online Search is no longer available
on the App Garage screen (Figure 61).
3. Return to the MENU screen and then:




For iPhone, disconnect the USB cable and
proceed to Delete Unit Connection Log on
page 23.

Figure 61
Step 5

For Android phone, proceed to step 4 below.

4. Select Settings.
5. Select Bluetooth.

Figure 62

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Step 6

6. Select Connect Device.

Figure 63
Step 7
7. Select the device that was used to perform the
update.
EXAMPLE: SC-03E shown.

Figure 64

Step 8

8. Select Delete.

9. When the delete has finished, return to the MENU.

Figure 65

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Delete Unit Connection Log

1. Confirm that the audio system is OFF. If not OFF,
turn it OFF by pressing the volume knob.


Make sure “Audio OFF” is shown on the
bottom of the upper display screen
(Figure 66).

Figure 66

Step 2

2. Select Settings.

Figure 67

3. Push the right side of the seek button ( >>I )
3 times.

Figure 68
4. Push and hold on the screen in the area below the
right arrow icon ( > ) until the screen changes
(about 5 seconds).


If the “System Diagnostics” screen (Figure 70)
is not displayed, repeat steps 1 through 9
again starting on page 21.



If the System Diagnostics screen is displayed
proceed to step 5 on page 24.

Press here

Figure 69

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Step 5
5. Select ### Confirmation/Adjustment.

Figure 70

6. Scroll the screen down and then select Delete
Unit Connection Log.

Step 6

Figure 71

7. Select Yes.
Step 7
8. Wait for 1 minute to allow the log to clear.

Figure 72

9. Select the “back button” TWICE.


The system will restart automatically.



Wait for screens to fully initialize; the bottom of
the lower screen must show the center dot
highlighted; “○○●○○”

Step 9

10. Turn the ignition OFF for at least 60 seconds to
complete the update.

Figure 73

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FAQ:
Q. What happens if the engine turns off on a hybrid vehicle?
A. This should not happen if the door is opened after pushing the start button. If the door is not opened after
pushing the start button and the engine does stop and go into EV mode; open the door. The engine should
start back up automatically.
CAUTION: Do not press the start/stop button while software updates are in progress. Doing so may
cause damage to the DCU (Display Control Unit).
Q. What do I do if the below screen appears?

A. Select “Later” and then continue with the procedure. This is covered in step 2 on page 3 of the procedure
but this message can appear at other times in the update process.
Q. Is it OK to leave the vehicle unattended between or during long updating times?
A. Yes. Software updates will install automatically once initiated and do not require user input. The update
should stop after install is complete.

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Q50 recommended phones for IT Gen5 update
DEVICE NAME

VENDOR NAME

OS VERSION

Galaxy S4 mini
Xperia SP
Galaxy Note III
Galaxy S4
One
Xperia Z
Xperia Docomo X
Galaxy Ace 2
Optimus G Pro
Galaxy Ace
Galaxy S3
Galaxy Note II
Nexus 4
Galaxy S III mini
Torque
Optimus L5
X
G2
Nexus 5
G Flex
G3
Xperia Z Ultra
Galaxy Win
Galaxy Fame
Galaxy Young
Redmi Note
MI-3
MI-2S
iPhone 4S
iPhone 5
iPhone 5s
iPhone 5c

Samsung
Sony
Samsung
Samsung
HTC
Sony
Sony
Samsung
LG
Samsung
Samsung
Samsung
LG
Samsung
Kyocera
LG
Motorola
LG
Google
LG
LG
Sony
Samsung
Samsung
Samsung
Xiaomi
Xiaomi
Xiaomi
Apple
Apple
Apple
Apple

4.2.2
4.1.2
4.3
4.2.2
4.2.2
4.1.2
4.1.2
4.1.2
4.1.2
2.3.6
4.1.2
4.1.2
4.3
4.1.2
4.0.4
4.0.3
4.4.2
4.4.2
4.4.2
4.4.2
4.4.2
4.4.4
4.1.2
4.1.2
4.1.2
4.2.2
4.3
4.1.1
iOS 7.0
iOS 7.1
iOS 7.1
iOS 7.1

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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P4248

DESCRIPTION
Update ITGEN5

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OP CODE
P42480

FRT
0.6 hrs.

ITB14-043

OWNER’S LETTER

Dear Infiniti Q50 Owner:
Infiniti is committed to providing the highest quality products and client experience. With that in mind, we want
to bring to your attention important information regarding an enhancement to your Q50 Infiniti InTouch™
system that will update your vehicle to current production-level software.
REASON FOR SOFTWARE UPDATE
Like many digital devices, the Infiniti InTouch™ system is designed to allow for software updates. This planned
update to the Infiniti InTouch™ system software will upgrade your software to current production levels, and is
designed to improve the functionality of the Infiniti InTouch™ system, and your overall driving experience.
Enhancements include:
 App availability
o Email
o Calendar
o Facebook®
o Google® search
 Improved audio volume control
 Improved system stability
WHAT INFINITI WILL DO
To ensure your continued satisfaction and confidence in your Q50, your authorized Infiniti retailer will perform
the Infiniti InTouch™ system software update at no cost to you for parts or labor. This enhancement should
take approximately 2 hours to complete, but your Infiniti retailer may require your vehicle for a longer period of
time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to set an appointment to complete the
software update. Please bring this notice with you to your service appointment. We understand your time is
valuable so your retailer will work with you to make the update as convenient as possible.
After your vehicle has the system update installed, you will need to download the Infiniti InTouch App from the
Apple App or Google Play Stores to your smart phone to fully utilize the App features in your vehicle.
On behalf of everyone at Infiniti, thank you for being part of our family. We are truly excited for you to
experience the enhanced driving experience and additional functionality this enhancement will deliver.
Should you have any questions, our representatives would be pleased to assist you.
 Call 1-800-662-6200 or
 Visit http://www.infinitiusa.com/intouch.

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