ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
SB-100550 19-4099
44363 2012-2014 Focus, 2013-2014 Escape And C-Max - DTC P1594
Some 2012-2014 Focus, 2013-2014 Escape and C-Max vehicles may exhibit DTC P1594
stored in the Body Control Module (BCM). If there is a symptom of start-stall after
vehicle is remote started (within 20 seconds) and P1594 is set in BCM with nn
other codes, refer to WSM, Section 414-00, PPT for BCM DTC U1007. Confirm that
BMS connections and sensor are functioning properly. Replacement of the BCM without
clearing other DTCs may result in a repeat repair. Monitor OASIS for updates,
please continue to submit GCR REPORTS.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44384 2013-2014 Escape and 2013 Explorer, F150 - Intermittent Headlamp High Beam to Low
Beam Transition
Some 2013-2014 Escape and 2013 Explorer, F150 units built on or before 06/15/2013
may experience an intermittent Headlamp High to Low Beam or Low Beam to High
Beam transition concern. If this concern is present, replace only the affected HID
13008 Headlamp Housing.
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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM ___.
FOR JANUARY 2014
44356 2012-2013 Focus and 2013 Escape built on or before 5/1/2013 - Check Engine Light
- DTCs P2122, P2127 and/or P2138
Some 2012-2013 Focus and 2013 Escape vehicles built on or before 5/1/2013 may exhibit
a check engine light with DTCs P2122, P2127, and/or P2138. This may be due
to an improperly seated or damaged connector, C1035C, in the Battery Junction Box
(BJB). After completing Pinpoint Test DK, remove connector C1035C and inspect
for bent, pushed out, or spread pins including but not limited to the following
circuit numbers/pin numbers: LE136(#18), LE137(#40), VE701(#22), VE702(#6), RE136
(#28), RE137(#9). Check the blue camlock for burrs or damaged teeth Fully seat
the camlock connector into place. Wiggle test C1035 wires while monitoring PIDs
App1/App2 on IDS. If App1/App2 are stable, clear codes and retest for proper operation.
If the DTC's reset, follow normal workshop manual diagnostics.

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44358 2014 F-Super Duty 6.7L Built On Or After 10/01/13 DTCs P246F, P246E, P242A, P22FF,
P2080, P2084, P242B, P2470, P2031, P0544 - EGT Sensor And Connector Replacement
Some 2014 F-Super Duty vehicles equipped with a 6.7L Diesel engine and built on
or after 10/01/2013 may exhibit DTCs P246F, P246E, P242A, P22FF, P2080, P2084,
P242B, P2470, P2031, P0544. When diagnosing any of these DTCs, if normal PC/ED
diagnostics lead to replacement of an EGT sensor, replace the sensor and the corresponding
connector on the wire harness using pigtail kit (3U2Z-14S411-BXAB). During
sensor/connector replacement do not disconnect the sensor from the main harness.
Replace the sensor and connector as an assembly.

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44362 SVT RAPTOR - SHOCK ABSORBER WEEPAGE
Some 2010-2014 F-150 Raptor vehicles may have fluid present on the shock absorber
shaft-to-body interface or wetness at the rear reservoir snap-ring. Shock weepage
in this area is normal and component replacement for this condition should not
occur. Shock absorber weepage will not cause any detrimental effect to the life
of the shock absorbers or suspension. If shock absorber assembly is visibly or
physically damaged or other suspension symptoms are present, proceed with Work
Shop Manual (MSM) 204-00 diagnostics to resolve the concern. Replacement of shock
assemblies due to weepage may be subject to warranty chargeback.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44357 6.7L DIESEL - CHASSIS CAB (ONLY) - Frequent Regen In High Humidity Conditions -
Diagnostic Trouble Code P2459
Some 2011-2012 6.7L Diesel equipped Chassis Cab vehicles may exhibit frequent
Diesel Particulate Filter (DPF) regeneration events when operated in high humidity, ‘
high load drive cycle conditions (typically pulling a trailer and/or going up
a grade) and may also be accompanied by Diagnostic Trouble Code (DTC) P2459 stored
in powertrain control module(PCM) memory. Follow updated diagnosis in PC/ED
manual pinpoint test (PPT) RB24 through RB27. Advise the customer to follow all drive
to clean exhaust messages on the message center, to use fuel with no higher
than 20% biodiesel content and of conditions that may cause the DTC. Engineering
is currently investigating via Quicker Service Fix (QSF). Submit Global Concern
Reporting (GCR) VIN Information via PTS, Under contact us WEB page section.
Monitor OASIS for future updates

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
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44373 2011-2014 Vehicles Equipped With The 6R80 Transmission - Misc Solenoid DTC Codes |
- Pinpoint Diagnostic Routine - Solenoid Contamination Inspection
| Some 2011-2014 vehilces equipped with the 6R80 transmission that exhibit a solenoid |
DTC (actuator power short to ground) may be caused by contamination at the solenoid to
lead frame connection. Follow the WSM Section 307-01 pinpoint test (PPT) A1
procedures. If (PPT) A7 results indicate the resistance is out of specification,
(PPT) A8 then requires removal of the mainn control and leadframe, recommend
inspection the affected solenoid terminals for contamination of fine metal particles
near solenoid terminal connection to leadframe. In many cases cleaning has been
an affective way of alleviation the "short to groud/power condition. Reinstall main
control fill and set trasmission fluid level, clear DTC's and roadtest
Leadframe or solenoid should only be replaced if the DTC/condition returns.

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44351 3.5L and 3.7L Lower Engine Noise, Timing DTC's or Internal Engine Damage after Crank

Pulley Removal.
When servicing a 3.5L or 3.7L that requires removal of the crankshaft pulley, it
is important that the old crankshaft pulley bolt be discarded when removed and
anew bolt installed due to being a torque to yield design. Please be sure to follow
the torqueing procedure for the crank pulley bolt as outlined in Section 303-01
of the Workshop Manual (WS). Failure to replace the bolt and/or properly torque
can lead to lower engine noises (mostly knocking), engine timing issues with
DTC's(e.g. P0016, p0019) and/or internal engine damage from a sheared crank pin.
The only purpose of the pin on the crankshaft is to position the crank gear
when timing the engine. It is the clamping force of the bolt and pulley against

the crankshaft that holds the crank gear firmly in place.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44348 6.0L Diesel Engine - Injection Pressure Regulator (IPR) contamination - Oil Cooler
Seal Inspection
Some vehicles equipped with a 6.0L diesel engine may exhibit a lack of power, stalling |
and/or hard starting with or without a MIL and Diagnostic trouble codes (DTC)
P2290, P2291 and/or P2284 due to a loss of Injection Control Pressure (ICP)
in the high pressure oil system. This may be due to green-colored seal material
contaminating the injection pressure regulator (IPR). During normal diagnostics,
if green colored seal material is found on the IPR it is advised to remove the
oil cooler and inspect the oil cooler cover seal for deterioration and also check
the reservoir for further seal material. Ford factory and Ford remanufactured
cil cooler cover seals are blue in color. Damage caused by faulty aftermarket
components is not warrantable

TION SYSTEM
ONLINE AUTOMOTIVE SERVICE INFORMA
FOR JANUARY 2014
44359 2013-2014 Loss Of Communication To The Climate Control Module

Some 2013-2014 Police Utility or Sedan units may exhibit an erratic climate control

system and/or unable to communicate with the Heating Ventilation Air Conditioning

(HVAC) Module over the network. This may be due to water contamination/corrosion

to the wiring jumper connector C3403 on the Utility and C3379 on the Sedan

located under the driver's seat. Prior to replacing any modules, please inspect

this jumper connector for contamination. If found, remove the hard-shell and

solder and heat shrink the network wires to eliminate exposure to moisture. Engineering

is aware of this issue and is investigating. Please continue to monitor

OASIS for the latest information

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44381 2011-2014 - Gasoline Vehicles - Updated PC/ED Diagnostics to Address P013A or
P013C
Pin Point Test (PPT) DW in the Powertrain ControV/Emission Diagnostic (PC/ED) manual!
has recently been updated to reflect improved exhaust leak detection. Some
2011 - 2014 vehicles may exhibit a Malfunction Indicator Lamp illuminated with
Diagnostic Trouble Code (DTC) P013A or P013C stored in the Powertrain Control Module
(PCM). These DTC's are typically caused by very small exhaust leaks in close
proximity to the Catalyst Monitor Sensors and/or further upstream. Leaks in the
exhaust system will change the expected oxygen content readings to the PCM under
certain conditions. Do not replace downstream Catalyst Monitor Sensors before
performing the updated PPT diagnostics.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44383 2009-2014 F150 4x4 Front Pinion Bearing Damage

If pinion bearing damage is noted during the repair of the Front Axle on 2009 -

2014 F150 4x4 units operated in severe cold climates. Use Motorcraft XY-75W85-QL

Synthetic Hypoid Gear Lubricant upon reassembly and fluid fill. The lube will

offer better pinion bearing lubrication in severe arctic conditions. Only a small

number of units operated in the most severe climates will benefit from the using

the synthetic lube. Do not replace the lube unless you have identified a concern

with the pinion bearing.

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44354 2011-2013 Edge, Explorer, MKX, Taurus, MKS,MKT and Flex - 3.5L/3.7L (Ti-VCT) - Oil

In The Air Intake System - Built On Or Before 3/31/2012

Some 2011-2013 Edge, Explorer, MKX and 2013 Taurus, MKS,MKT and Flex vehicles equipped
with a 3.5L or 3.7L twin independent variable cam timing (Ti-VCT) engine built

on or before 3/31/2012 may exhibit engine oil in the intake air system components

This may be caused by an accumulation of oil in the left hand valve cover

baffle migrating through the fresh air intake of the positive crankcase ventilation

(PCV) system. Oil on the air filter or oil at the Electronic Throttle body may

also be observed. Anew left hand valve cover (BR3Z-6582-M) has been released

to resolve this concern. Residual oil in the intake air system components will

not result in damage and can be removed using a clean rag. Use available service

labor times for left hand valve cover replacement.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44355 3.5L and 3.7L Lower Engine Noise, Timing DTC's or Internal Engine Damage after Crank
Pulley Removal.
When servicing a 3.5L or 3.7L that requires removal of the crankshaft pulley, it
is important that the old crankshaft pulley bolt be discarded when removed and
a new bolt installed due to being a torque to yield design. Please be sure to
follow the torqueing procedure for the crank pulley bolt as outlined in Section 303-01
of the Workshop Manual (WSM). Failure to replace the bolt and/or properly
torque can lead to lower engine noises (mostly knocking), engine timing issues with
DTC's(e.g. P0016, p0019) and/or internal engine damage from a sheared crank .
pin. The only purpose of the pin on the crankshaft is to position the crank gear
when timing the engine. It is the clamping force of the bolt and pulley against
the crankshaft that holds the crank gear firmly in place.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44385 2011-2014 F-Super Duty Equipped With 6.7L Diesel Engine - Diagnostic Trouble Code
POS4F - Engineering Is Investigating Via Quick Service Fix (QSF)
Some 2011-2014 F-Super Duty equipped with 6.7L Diesel engines may exhibit Malfunction
Indicator Lamp (MIL) illuminated with Diagnostic Trouble Code (DTC) POS4F
stored in the Powertrain Control Module (PCM). This DTC may occur if vehicle is
operating in cold ambient temperatures below 20F/-7C. If unable to determine root
cause of DTC PO54F after completing PCED Pin Point Test M Diagnostic Routines,
do not replace Powertrain components (MAF sensor, AIS Filter, Fuel Injector Pressure
Sensor). Clear the DTC and return vehicle to Customer. Note: This DTC will
clear after the 4th drive cycle, if the monitor completes. Submit Global Concern
Reporting (GCR) VIN Information in PTS, Under contact us WEB page section, click
Report a Vehicle Concern. Monitor OASIS for future updates, Engineering is
investigating via Quick Service Fix (QSF)

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44382 2013-2014 Focus ST - 2.0L EcoBoost - Diagnostic Trouble Code (DTC) _26DB, P26 or P26DE

Some 2013-2014 Focus ST vehicles may exhibit DTCs P26DB, P26DD or P26DE. Refer

to WSM, Section 303-12B, Description and Operation and Diagnosis and Testing. These

DTCs will not illuminate a MIL. If OTC P26DE is present without a customer concern

of changed, intermittent or lack of audible sound symposer tone, refer to

Pinpoint Test C. Confirm symposer valve wiring connector C1720 is correctly fully

seated and visually check the symposer valve flap for possible obstructions. NOTE:

The symposer valve will be damaged if manually cycled. Confirm symposer function

by observing flap while quickly increasing engine RPM from a steady 3000 to

WOT, then back to idle. If symposer flap opens/closes quickly with engine RPM

change, no repairs are recommended at this time. Continue to monitor OASIS for

future updates.
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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44360 2013 C-Max, 2013-2014 Escape And Focus - Body Control Module Ground, DTC U3008:13
Some 2013 C-Max, 2013-2014 Focus vehicles built on or before 7/10/2013, 2013-2014
Escape vehicles built on or before 9/23/2013 may exhibit DTC U3008:13 in Body
Control Module (BCM). If DTC present, a BCM ground issue exists and must be given
priority over other DTCs-symptoms. A poor ground can cause low voltage to BCM,
which could cause erratic, intermittent operation of several electrical components.
Check ground circuits G107, G301 on Focus and C-Max, G103 and G200 on Escape.
To verify integrity of ground circuits, use a suitable bulb to Place load on
circuits, measure voltage drop. With load present, manipulate wiring harness to
check for intermittent fault. Repair circuit that drops greater than 0.3 volts and
re-test. Check pin fit in all BCM connectors with a flex probe. BCM replacement
will result in repeat repair if ground issue is left unresolved.

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ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44387 2012 - 2014 Expedition and Navigator - P0128 - Coolant Temp Below Thermostat

Regulating Temperature
Some 2012 through 2014 Expedition and Navigator vehicles may exhibit a Malfunction
Indicator Light (MIL) with Diagnostic Trouble Code (DTC) P0128. If normal diagnostics
leads to thermostat replacement, use new rubber coated thermostat part no. 7L3Z-8575-D.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44352 2007-2014 Mustang Carbon Fiber Limited Slip Differential Normal Noise
2007-2014 MUSTANG GT500, 201 1-14 MUSTANG GT equipped with BREMBO brake package,
2010 MUSTANG GT equipped with TRACKPACK, 2008-2009 BULLITT - limited slip differential
normal characteristics. These vehicles are equipped with heavy duty/racing
type carbon fiber clutches in the limited slip differentials. This type of limited
slip differential may exhibit a chatter or moan/groan noise when making sharp
low speed turns. These noises are a normal characteristic of the heavy duty/racing
type limited slip differential. Note: Driving the vehicle in a tight figure
eight pattern 5 times may lessen the complaint for a short period of time.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44871 2011-2014 F-250/F-350 4X4 Crew Cab/Regular Cab/Super Cab With 156" Wheelbase -
Transfer Case Rear Output Seal Noise ~ Built On Or Before 01/06/2014
Some 2011-2014 F-250/F-350 4X4 Crew Cab/Regular Cab/Super Cab Vehicles with 156"
Wheelbase (Transfer case with slip yoke rear output only) built on or before
01/06/2014 may exhibit customer symptom of squeal noise particularly noticeable on
initial cold soak start up. Some wetness around rear output seal is considered
normal from residual lubrication used during vehicle assembly. Vehicles with reported
transfer case output seal leaks, please confirm seal leak before any seal
is replaced. 1)Clean affected area so no signs of fluid are present. 2) Run vehicle
for approx. 5 miles at 30-40mph. 3)Inspect for signs of leaks after drive. If
no leak is present, changing seal is not required. If signs of a leak or cold
noise repeats, follow Transfer Case Rear Seal replacement in workshop manual,
Section 308-078 and use availble service labor times.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM
FOR JANUARY 2014
44386 2013-2014 Multiple Vehicle Lines - 3.6/13171 SYNC MyTouch Screen Blank While In
Transport Mode
Some 2013-2014 multiple vehicle lines with MyTouch v3.6/13171, may experience the
MyTouch screen going blank while in Transport Mode. To identify if the vehicle
is in Transport Mode, a message will display in the Instrument Cluster upon an
initial key cycle, indicating the vehicle is in this mode. This condition may occur
when the vehicle is shifted back into drive or park after a reverse maneuver.
Prior to performing diagnostics, ensure vehicle is removed from transport mode
(removing vehicles from transport mode should only be completed prior to customer
delivery). If the concern is still present with the vehicle out of transport
mode, follow normal WSM diagnostics, section 415-00.

ONLINE AUTOMOTIVE SERVICE INFORMATION SYSTEM |
FOR JANUARY 2014
44372 All Flex Fuel (FF) Capable Vehicles - Various Concerns Related To Ethanol Content
and FF Learning.
Vehicles that have Flex Fuel (FF) capability may exhibit concerns such as: intermittent
long crank, no start, runs rough when cold with misfire DTC's and/or rich
and lean DTC's. These concerns can be caused by the FF strategy not properly
adjusting to the fuel blend in the tank, especially if the customer performs a cold
start within 7 miles of refueling. Be sure to check the actual ethanol content
of the fuel in the tank against the FF-INF% (flex fuel inferred%) and FF-LRN
(flex fuel learned: yes/no) readings. These PIDS will help in understanding how the
PCM is perceiving the fuel blend after a completed learn. Pinpoint test HC in
the online PC/ED can be utilized to check the fuel delivery system, ethanol con
tent and offer FF relearn direction. KAM reset to initiate an FF relearn should
only be done using the IDS.