SB-10054941-8084

Daimler Trucks
North America LLC

Field Service Campaign
January 2014
SF487A

Subject: FCCC MT45 Rear Axle Stop
Models Affected: Specific Freightliner Custom Chassis MT45
model vehicles manufactured July 3, 2012, through June 27, 2013.

General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF487A to modify the vehicles mentioned above.
Certain vehicles may have been built with the incorrect rear axle stop.
The correct rear axle stop will be installed.
There are approximately 2,585 vehicles involved.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A Dealer
will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery
of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion
sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your
facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF487A, a list of the
customers and vehicle identification numbers will be available on AccessFreightliner.com. Please refer to this list
when ordering parts for this campaign.
Table 1 - Replacement Parts for SF487A
Campaign Number

SF487A

Kit Number

N/A

Part Description
BRKT-AXLE STOP,RR SUSP,
15K
NUT-HEX, PT, 5/8-11,C,ZN/
AL,.59

Part Number
A 680 325 00 40
23-13833-110

Qty.

Suggested
Wholesale*

2 ea

$14.12 US
$14.40 CAN

2 ea

$1.19 US
$1.21 CAN

* Please charge all U.S. and Canadian Direct Warranty Customers the above-listed price for the kit, as they are authorized to perform their own Recalls. This
pricing does not apply to Export Distributors.

Table 1

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Daimler Trucks
North America LLC

Field Service Campaign
January 2014
SF487A

Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition
of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign Number

Procedure

Time Allowed
(hours)

SRT Code

Damage Code

SF487

Replace Axle Stop

0.3

996-0920A

000-Modifiedx

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate
location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion
sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your
claim through the Warranty system within 30 days of completing this campaign. Please reference the following
information in QuickClaim or OWL:
• Claim type is Field Service.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (SF487A).
• In the Primary Failed Part Number field, enter 25-SF487-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. For administrative time,
enter SRT 939-0010A for 0.3 hours.
• For OWL, the VMRS Component Code is 016-005-138 and the Cause Code is A1 - Campaign.
This Field Service Campaign will terminate on January 31, 2015. Dealers will be notified of any changes to the
termination date via Important Campaign Information Letter posted on AccessFreightliner.com.
IMPORTANT: ServicePro or OWL must be viewed prior to beginning work to ensure the vehicle is involved and
the campaign has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion of
the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the termination
date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return the kits to
their facing PDC.) Export Distributors: Excess inventory is not returnable.
U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, via Web inquiry at AccessFreightliner.com / Support / My Tickets and Submit an Inquiry, or
the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need
additional information. Export distributors submit a Web inquiry or contact your International Service Manager.

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Daimler Trucks
North America LLC

Field Service Campaign
January 2014
SF487A

Copy of Notice to Owners
Subject: FCCC MT45 Rear Axle Stop
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF487A to modify specific Freightliner Custom Chassis MT45
step van chassis manufactured July 3, 2012, through June 27, 2013.
Certain vehicles may have been built with the incorrect rear axle stop.
The correct rear axle stop will be installed.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed and
to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.DaimlerTrucksNorthAmerica.com. The campaign will take approximately one half hour and will be performed at no charge
to you.
This Field Service Campaign will terminate on January 31, 2015. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to your
vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a reasonable
time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center at
(800) 385-4357, after normal business hours, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

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Daimler Trucks
North America LLC

Field Service Campaign
January 2014
SF487A

Work Instructions
Subject: FCCC MT45 Rear Axle Stop
Models Affected: Specific Freightliner Custom Chassis MT45
model vehicles manufactured July 3, 2012, through June 27, 2013.

Procedure
1. Inspect the base label (Form WAR259) for a campaign completion sticker for SF487 (Form WAR261), indicating
that the work has been completed. If a completion sticker is present for campaign SF487, no work is needed.
If there is no sticker, proceed with the steps below.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Using a wrench, hold the nut and remove the bolt from the axle stop. See Fig. 1. Discard the nut, but retain
the bolt for later use.

09/18/2013

f350584

Fig. 1, Rear Axle Stop

4. Remove the rear axle stop.
5. Using a new nut (23-13833-110) and the bolt removed in Step 3, install the new axle stop (MBT A6803250040).
Tighten the bolt 112 lbf1ft (152 N1m).
6. Repeat the process on the other side of the vehicle.
7. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker (Form WAR261)
to indicate the work has been completed.

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