SB-10054749-4078

Service Action Q332: Battery Retention
18-DEC-13

No.: SGI13-31

SERVICE
BULLETIN

Section: GENERAL
INFORMATION

Market: USA

DESCRIPTION
A limited number of 2014 model year Land Rover Range Rover Sport (L494) and 2013-2014 model year Range
Rover (L405) vehicles may experience a vehicle battery retention issue.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is:
• Range Rover Sport (L494) ............... EA000001-EA001229; EA301150-EA304822
• Range Rover (L405) ......................... DA000001-DA001235; DA100000-EA131231
Owner notification is expected to commence January 2014.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles in the above VIN range that are in their
control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework
action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin Q332NAS: Service Action: Battery Retention, for detailed repair instructions.
PARTS
PART NO.

DESCRIPTION

QTY.

% OF VEHICLES REQUIRING PART*

MT5-49/H8

Interstate Battery

1

100

LR056022

Snubber

8

100

LR055670

Battery pad

1

100

LR055390

Cable clip

1

100

* when ordering parts, order the expected percentage demand of parts identified only
TOOLS
Refer to Workshop Manual / Repair Procedure for any required tools
WARRANTY
NOTE: Repair procedures are under constant review, and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time. Check
DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to
ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one
visit.
Warranty claims must be submitted quoting Program Code 'Q332' together with the relevant Option Code from
the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 December 2015
closure date must be submitted for payment within 30 calendar days of completion of the repair.
Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

PROGRAM
CODE

Q332

Q332

OPTION
CODE

B

C

DESCRIPTION

RANGE ROVER SPORT (L494)
Remove and replace battery; tighten
battery ground connection; and run battery
replacement
Fit snubbers, battery pad, and clip

RANGE ROVER SPORT (L494)
Remove and replace battery; tighten
battery ground connection; and run battery
replacement
Fit snubbers, battery pad, and clip

Drive in / drive out

Q332

Q332

B

C

RANGE ROVER (L405)
Remove and replace battery; tighten
battery ground connection; and run battery
replacement
Fit snubbers, battery pad, and clip

RANGE ROVER (L405)
Remove and replace battery; tighten
battery ground connection; and run battery
replacement
Fit snubbers, battery pad, and clip

Drive in / drive out

Normal Warranty policies and procedures apply

SRO

TIME
(HOURS)

PART NO. /
SUNDRY
CODE

QTY. /
VALUE

86.15.01.02

0.50

ZZZ999

$211.64

05.10.50

0.50

LR056022
LR055670
LR055390

8
1
1

86.15.01.02

0.50

ZZZ999

$211.64

05.10.50

0.50

02.02.02

0.20

LR056022
LR055670
LR055390
-

8
1
1
-

86.15.01.02

0.40

ZZZ999

$211.64

05.10.50

0.50

LR056022
LR055670
LR055390

8
1
1

86.15.01.02

0.40

ZZZ999

$211.64

05.10.50

0.50

02.02.02

0.20

LR056022
LR055670
LR055390
-

8
1
1
-

Service Action Q332: Sample Owner Letter - USA
December 2013
Service Action Q332: Battery Retention
Dear Land Rover Range Rover Sport Owner,
Land Rover is conducting a no-charge Customer Satisfaction Program (Program Code Q32) for owners of 2014
model year Range Rover Sport vehicles.
What is the concern and what will Land Rover and your Land Rover retailer do?
Land Rover is writing to request that you bring your vehicle in for the installation of a new vehicle battery. This
work will be carried out at no charge to you.

m
pl
e

What should you do?
Contact your preferred Land Rover retailer and provide the retailer with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code Q332. During this visit, please
take the opportunity to discuss any aspect of your vehicle’s operation or performance with the Retailer team who
will be pleased to assist you with any questions you may have regarding your vehicle in order for you to get the
most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time
due to service scheduling requirements and vehicle conditioning.
Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) days.

Moved or no longer own a Land Rover?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover
retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact
the Land Rover Customer Relationship Center at 800-637-6837, Option 9, and one of our representatives will be
happy to assist you.
You can also contact Land Rover by email: Visit the website http://www.landroverusa.com, select 'Contact Us'
and send an email from the ‘Email Land Rover’ link.
Should you have the need to contact Land Rover by mail, please use the following address:

sa

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover
retailer, will strive to minimize any inconvenience to you caused by this program.

Sincerely,

Peter Pochapsky
Customer Experience Manager

December 2013
Service Action Q332: Battery Retention
Dear Land Rover Range Rover Owner,
Land Rover is conducting a no-charge Customer Satisfaction Program (Program Code Q332) for owners of 20132014 model year Range Rover vehicles.
What is the concern and what will Land Rover and your Land Rover retailer do?
Land Rover is writing to request that you bring your vehicle in for the installation of a new vehicle battery. Along
with the replacement of the battery, your vehicle may also be eligible for various software updates and/or new
components designed to enhance your vehicle experience. This work will be carried out at no charge to you.

m
pl
e

What should you do?
Contact your preferred Land Rover retailer and provide the retailer with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code Q332. At that time, your Land
Rover Service Guide should be able to inform you of any additional updates your vehicle may be eligible for. Also
during this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time
due to service scheduling requirements and vehicle conditioning.
Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) days.

Moved or no longer own a Land Rover?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover
retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact
the Land Rover Customer Relationship Center at 800-637-6837, Option 9, and one of our representatives will be
happy to assist you.
You can also contact Land Rover by email: Visit the website http://www.landroverusa.com, select 'Contact Us'
and send an email from the ‘Email Land Rover’ link.

sa

Should you have the need to contact Land Rover by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover
retailer, will strive to minimize any inconvenience to you caused by this program.

Sincerely,

Peter Pochapsky
Customer Experience Manager