CSC-10053833-8711
Service Action K185: Sample Owner Letter
September 2013
RE: Service Action K185 – Stowage Box Lid
Vehicle Affected: Jaguar F-TYPE
Model Year: 2014

Dear Jaguar F-TYPE Owner,
Jaguar Land Rover North America, LLC is providing a no charge Customer Satisfaction program to owners of
certain 2014 model year Jaguar F-TYPE vehicles.
What is the issue?
An issue has been identified where the lockable stowage box in the rear bulkhead unlatches and opens when
locking the vehicle.
What will Jaguar and your Jaguar Retailer do?
Your authorized Jaguar retailer will either replace the stowage box lid latch or remove a rubber bumper in the
stowage box. There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Program Code K185 completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: please forward this recall notification to the lessee within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Center at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430

We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely,

Peter Pochapsky
Customer Experience Manager