36. Wait for System Call to complete (a progress bar will display).

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37. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the Ignition ON (foot off of brake – push button twice).
c. Wait for DTC erase to complete.

ON

Turn ignition ON > OFF > ON

Figure 19

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38. Print a copy of this screen (Figure 20) and attach it to the repair order.

39. Select Confirm.

293A0 – 1MG1B

Step
38

Step
39

Figure 20
NOTE: If you can not print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.
•

A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later
time.

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40. Select Home.

Step
40

Figure 21

41. Disconnect the battery charger from the vehicle.

42. Leave C-III plus connected to the vehicle.

43. Go to Reset Battery Condition Logic (vehicle drive) on the next page.

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Reset Battery Condition Logic (Vehicle Drive)
NOTE: The drive pattern in this part of the procedure must be done exactly as instructed in order for the
battery control unit to reset the battery condition logic.
1. Make sure the HV Battery temperature is above 72°F (22°C) as follows:
a. Select Diagnosis (One System).

Figure RL1
b. Select HV BATTERY.

Use arrows to
display additional
systems

Figure RL2
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c. Wait for System Call to complete (a progress bar will display).
d. Select Data Monitor.

Figure RL3

d. Select BATTERY TEMPERATURE 1 and START.

Use arrows to
display additional
systems

Figure RL4

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e. Check HV Battery Temperature:
•

If HV Battery temperature is above 72°F (22°C) go to step 2, next page.

•

If HV Battery temperature is below 72°F (22°C):
¾ Drive the vehicle until the HB Battery temperature is above 72°F (22°C).
¾ Then go to step 2 on the next page.

Figure RL5

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2. With the ignition ON, check the HV Battery charge
level.
•

Use the charge display in the Combination
Meter.

•

HV Battey level needs to be at the middle of
the display.

Figure RL6

If the HV Battery level is above the middle of the display:
•
•
•
•
•

Stay in the driver seat with your foot on the brake.
Ignition ON.
Place the vehicle in EV Mode (D position).
Set the AC to MAX cooling.
Wait for HV Battery state of charge to lower to the middle of the display.

If the HV Battery level is below the middle of the display:
•
•
•
•
•
•
•

Parking brake applied.
Seat belt unbuckled.
Driver’s door open
Transmission in Park
Ignition ON in Ready to Drive mode (foot on brake push button once)
The IC Engine will start.
Wait for the HV Battery to charge until the level is in the middle of the display.

3. Once the HV Battery Level is in the middle of the display:
•

Turn the ignition OFF.

•

Wait 2 minutes.

Ready to drive indicator light ON
4. Turn the ignition ON in Ready to Drive mode (foot on
brake push button once).

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5. Reset the battery condition logic by driving the vehicle in the following drive pattern:
Drive Part 1
a. Vehicle in EV Mode (Gear Position D).
b. Keep throttle in the black area.

Keep throttle
in black area
EV mode
Figure RL7
c. Drive the vehicle until the HV Battery Level displayed in the Energy Flow Screen decrease to 2 bars.
NOTE:
• Vehicle speed must stay below 20 mph or IC engine will start.
• Driving in a large parking area or an area with little or no traffic is recommended.

Battery level;
2 bars

Figure RL8

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Drive Part 2
d. Once the HV Battery level gets down to (2) Bars, Shift to "M" Mode.
e. Continue to drive the vehicle keeping the accelerator pedal input in the black area.

f.

•

Vehicle speed should be low (20 mph of less).

•

The IC Engine will start and the HV Battery will be charged.

Continue driving in "M" Mode with minimal throttle input until the HV Battery charge level gets to the
"Middle" of the charge display.

Drive until level is
in the middle of the
display

Keep throttle
in black area

Figure RL9

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Drive Part 3
g. When the HV Battery charge level reaches the middle of the display, shift back to EV Mode (Gear
Position D).
h. Keep throttle in the black area.

Keep throttle
in black area
EV mode
Figure RL10

i.

Drive the vehicle until the HV Battery charge level displayed in the Energy Flow Screen decrease to 2
bars.
NOTE: Vehicle speed must stay below 20 mph or IC engine will start.

Battery level:
2 bars

Figure RL11

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j.

Once the HV Battery charge level gets down to 2 bars, Shift to "M" Mode.

k. Continue to drive the vehicle keeping the accelerator pedal input in the black area.

l.

•

Vehicle speed should be low (20 mph of less).

•

The IC Engine will start and the HV Battery will be charged.

Continue driving in "M" Mode with minimal throttle input until the HV Battery charge level gets to the
"Middle" of the charge display.

Drive until level is
in the middle of the
display

Keep throttle
in black area

Figure RL12

M. Repeat this drive pattern (Drive Part 1, Drive Part 2, and Drive Part 3) for 10 minutes.
•

Drive is complete when entire pattern has been done at least once and at least 10 minutes have
passed.

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6. Use C-III plus to check and erase DTCs.

7. Turn the ignition OFF.

8. Close C-III plus.

9. Disconnect the C-III plus from the vehicle.

END

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P2541

DESCRIPTION
Perform HV Battery Reprogramming and
Reset Battery Condition Logic

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OP CODE

FRT

P25410

0.8 hrs.

ITB12-058

OWNER’S LETTER
For non-California owners
Dear Infiniti M35 Hybrid Owner:
Infiniti has discovered that your model year 2012 M35 Hybrid is equipped with an improperly functioning on-board
diagnostics (OBD) system that may in some situations illuminate a MIL when a malfunction does not exist. The cause is
a calibration error which may lead to a misdiagnosis of the hybrid battery’s condition. This has no effect on vehicle fuel
consumption or safety. Drivability and performance may be temporarily affected.
What Infiniti Will Do
To correct this condition, Infiniti is conducting a Voluntary Service Campaign to reprogram the Lithium-Ion Battery
Controller (LBC) in your vehicle. This free service should take about one hour to complete, but your Infiniti retailer may
require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Contact your Infiniti retailer at your convenience in order to arrange an appointment to have your vehicle repaired. Please
bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti retailer.
If the retailer fails, or is unable to complete the modifications free of charge, you may contact the National Consumer
Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free
number is 1-800-662-6200.

Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
For California owners
Dear Infiniti M35 Hybrid Owner:
Infiniti has discovered that your model year 2012 M35 Hybrid is equipped with an improperly functioning on-board
diagnostics (OBD) system that may in some situations illuminate a MIL when a malfunction does not exist. The cause is
a calibration error which may lead to a misdiagnosis of the hybrid battery’s condition. This has no effect on vehicle fuel
consumption or safety. Drivability and performance may be temporarily affected.
You should also be aware that if your vehicle is not repaired it will fail a Smog Check test in those areas of California
where such testing is required under state law.
What Infiniti Will Do
To correct this condition, Infiniti is conducting a Voluntary Service Campaign to reprogram the Lithium-Ion Battery
Controller (LBC) in your vehicle. This free service should take about one hour to complete, but your Infiniti retailer may
require your vehicle for a longer period of time based upon their work schedule. To ensure the least inconvenience for
you, it is important that you have an appointment before bringing your vehicle to the retailer for service.
Your vehicle is eligible for this free service regardless of whether non-original parts were used for previous service and
repairs, or if the service was performed by a repair facility other than an Infiniti retailer.
What You Should Do
Contact your Infiniti retailer at your convenience in order to arrange an appointment to have your vehicle repaired. Please
bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti retailer.
If the retailer fails, or is unable to complete the modifications free of charge, you may contact the National Consumer
Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free
number is 1-800-662-6200.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.

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