SB-10045599-8355

SERVICE BULLETIN
CIRCULATION:

No.: 3-287USA

Dealer Principal

9

Sales Guide

Centre Manager

9

Parts Professional

Sales Manager

9

Warranty Admin

9

Service Advisor

9

Business / Office Mgr

Section: Warranty

Parts Manager

9

Technician

Service Manager

9

Systems Admin

Subject:

Date: 20 APR 2012
Model: XK
B32843 – B44940
Market: USA

Owner Notified Service Action: Battery Monitoring System
Replacement and Software Enhancement Program

DESCRIPTION OF PROGRAM
In order to ensure that a limited number of 2010 - 2012 model year XK vehicles are fitted with the very latest
software and parts to further enhance the owner's experience of these vehicles, vehicles within the VIN range
above require a number of module software updates and new parts.
The control modules requiring updating are:
•

Instrument Custer (IPK) – to optimize battery performance

• Infotainment Control Module (ICM) – to optimize battery performance
The component which may require replacement is:
•

Battery Monitoring System (BMS) – to rectify a flat battery / non-start

VEHICLES INVOLVED / OWNER NOTIFICATION
Certain 2010 - 2012 model year XK vehicles in the USA and Puerto Rico are involved in this Service Action. The
VIN range for affected vehicles is:
•

B32843 - B44940

Mailing to vehicle owners will commence the week of 5 May 2012.
WORKSHOP PROCEDURES
Refer to Technical Bulletin K100: Battery Monitoring System Replacement and Software Enhancement Program
for detailed repair instructions.
PARTS INFORMATION
C2P23087 ........ Battery monitoring system

Qty: 1

SPECIAL TOOLS
IDS with latest IDS-DVD and Calibration File; first available on IDS-DVD127_v5.02 Calibration File 83
Jaguar-approved Midtronics Vehicle Power Supply
Refer to Workshop Manual for any required special tools
CLAIM REIMBURSEMENT INFORMATION
NOTE: Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest
repair time. Check DDW to ensure that the vehicle is affected by this Service Action prior to
undertaking any rework action. At the time of confirming a booking for vehicle repair, ensure that all
outstanding Service Actions are identified to ensure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K100' together with the relevant Option Code
from the table. SRO and parts information is listed for information only.
Issued by: Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

The Option Codes that allow for the drive in / drive out allowance can only be claimed if the vehicle is brought
back into the workshop for this action alone to be undertaken.
This Service Action is valid for a limited time only. Warranty claims with a repair date prior to the
31 March 2014 closure date must be submitted for payment within 30 calendar days of completion of the repair.

B44769 – B44940
PROGRAM
CODE

K100

K100

K100

K100

OPTION
CODE

D

E

F

G

UPDATE IPK SOFTWARE

B32843 – B44768

UPDATE ICM SOFTWARE

VIN RANGE

REPLACE BMS

ISSUES TO BE ADDRESSED

9

9

9

9

9

DESCRIPTION

SRO

PART
NUMBER

TIME
(HOURS)

QTY.

Replace the Battery monitoring system

86.15.19

0.30

C2P23087

1

Update Infotainment control module
software

86.99.73

0.20

-

-

Update Instrument cluster software

86.99.75.02

0.20

-

-

Replace the Battery monitoring system

86.15.19

0.30

C2P23087

1

Update Infotainment control module
software

86.99.73

0.20

-

-

Update Instrument cluster software

86.99.75.02

0.20

-

-

Drive in / drive out

10.10.10

0.10

-

-

Update Infotainment control module
software

86.99.73

0.20

-

-

Update Instrument cluster software

86.99.75.02

0.20

-

-

Update Infotainment control module
software

86.99.73

0.20

-

-

Update Instrument cluster software

86.99.75.02

0.20

-

-

Drive in / drive out

10.10.10

0.10

-

-

Normal warranty policies and procedures apply

Page 2 of 4

K100
SAMPLE OWNER LETTER
May 2012
RE: Service Action K100: Battery Monitoring System Replacement and Software Enhancement
Program
Vehicles Affected: Jaguar XK

pl
e

Dear Jaguar XK Owner,
As part of our ongoing commitment to ensuring the highest level of quality to our customers, Jaguar has
initiated a customer enhancement program for 2010-2012 model year XK vehicles.
What will Jaguar and your Jaguar retailer do?

Your authorized Jaguar retailer will carry out software updates, and if necessary replace the Battery
Monitoring System, as appropriate for your vehicle. These enhancements are to optimize battery
performance and enhance battery life. The work will be carried out free of charge.

What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment
to have Service Action K100 completed on your vehicle.

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take approximately one hour, although your Jaguar retailer may need your
vehicle for a longer time due to service scheduling requirements.

m

Attention Leasing Agencies:

Please forward this notification to the lessee within TEN days.
Moved or no longer own a Jaguar?

If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?

sa

Should you have any questions regarding this program or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Center at:
o

800-4JAGUAR (800-452-4827)

You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email
from the 'Contact Us' section.

If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430

Sincerely

sa

m

Stephanie P. Lutz
Customer Experience Manager

pl
e

We appreciate your confidence in our product and wish to do everything we can to retain that confidence.
Jaguar in cooperation with your authorized retailer will strive to minimize any inconvenience to you
caused by this campaign.