This could lead to additional expense and will not be covered by any Volkswagen New Vehicle
Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are
driving please stop driving as soon as possible and contact your authorized Volkswagen
dealership or service station. Volkswagen Customer CARE is always available to help and
answer your questions at 1-800-893-5298.
As a reminder, we have also enclosed additional stickers to be attached to the inside of the fuel
filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any
friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station
personnel fueling your vehicle.
We strongly recommend that you affix these stickers and rosette to your vehicle as per
the enclosed instructions. If you prefer, you may take the enclosed stickers and rosette to your
dealer and request them to install these for you.
Your current owner’s manual contains important information about the type of diesel fuel that can
be used in your vehicle. Please refer to it whenever you have questions or need additional
information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean
Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a
Volkswagen!
Sincerely,
Volkswagen Service & Quality

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 5 of 11

Customer Letter Example (CANADA) – Criterion 05

(Diesel Fuel Only Label, OM Insert)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel
Dear Volkswagen TDI Clean Diesel Owner,
As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability,
we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how
important diesel fuel quality is to the long-term performance of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your
vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low
Sulfur Diesel fuel, according to the ASTM D975 standard.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your
TDI vehicle – even in small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your
owner’s manual, can cause serious damage to the fuel injection equipment and to the engine.
This could lead to additional expense and will not be covered by any Volkswagen New Vehicle
Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are
driving please stop driving as soon as possible and contact your authorized Volkswagen
dealership or service station. Volkswagen Customer Relations is always available to help and
answer your questions at 1-800-822-8987.
As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel
filler flap of your vehicle that serves as an alert to any friends or family members who borrow your
TDI Clean Diesel vehicle, and any gas station personnel fueling your vehicle.
We strongly recommend that you affix this sticker to your vehicle as per the enclosed
instructions. If you prefer, you may take the enclosed sticker to your dealer and request them to
install it for you.
Your current owner’s manual contains important information about the type of diesel fuel that can
be used in your vehicle. To provide you with updated information, we are sending you an insert
for your owner’s manual that contains additional information regarding the proper fuel for your
vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have
questions or need additional information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean
Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a
Volkswagen!
Sincerely,
Volkswagen Service & Quality

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 6 of 11

Customer Letter Example (CANADA) – Criterion 06

(Diesel Fuel Only Label, Rosette, OM Insert)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel
Dear Volkswagen TDI Clean Diesel Owner,
As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability,
we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how
important diesel fuel quality is to the long-term performance of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your
vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low
Sulfur Diesel fuel, according to the ASTM D975 standard.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your
TDI vehicle – even in small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your
owner’s manual, can cause serious damage to the fuel injection equipment and to the engine.
This could lead to additional expense and will not be covered by any Volkswagen New Vehicle
Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are
driving please stop driving as soon as possible and contact your authorized Volkswagen
dealership or service station. Volkswagen Customer Relations is always available to help and
answer your questions at 1-800-822-8987.
As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel
filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any
friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station
personnel fueling your vehicle.
We strongly recommend that you affix this sticker and rosette to your vehicle as per the
enclosed instructions. If you prefer, you may take the enclosed sticker and rosette to your
dealer and request them to install these for you.
Your current owner’s manual contains important information about the type of diesel fuel that can
be used in your vehicle. To provide you with updated information, we are sending you an insert
for your owner’s manual that contains additional information regarding the proper fuel for your
vehicle. Please add this insert to your owner’s manual and please refer to it whenever you have
questions or need additional information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean
Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a
Volkswagen!
Sincerely,
Volkswagen Service & Quality

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 7 of 11

Customer Letter Example (CANADA) – Criteria 07 & 08

(Diesel Fuel Only Label, Rosette)

Vehicle Identification Number (VIN):
Subject: Diesel Fuel Quality and Your Volkswagen TDI Clean Diesel
Dear Volkswagen TDI Clean Diesel Owner,
As part of Volkswagen’s continued commitment to customer satisfaction and vehicle reliability,
we are reaching out to all TDI Clean Diesel customers to help ensure awareness of how
important diesel fuel quality is to the long-term performance of your TDI vehicle.
Your owner’s manual contains important information about the diesel fuel to be used in your
vehicle. Your TDI Clean Diesel engine has been specifically designed to operate on Ultra Low
Sulfur Diesel fuel, according to the ASTM D975 standard.
Never let any gasoline, home heating oil or other such fuels get into the fuel tank of your
TDI vehicle – even in small quantities.
Such improper fuels even at small amounts, as well as the other fluids or additives noted in your
owner’s manual, can cause serious damage to the fuel injection equipment and to the engine.
This could lead to additional expense and will not be covered by any Volkswagen New Vehicle
Limited Warranty.
If you believe that the wrong fuel may be in your tank, do not start the engine and if you are
driving please stop driving as soon as possible and contact your authorized Volkswagen
dealership or service station. Volkswagen Customer Relations is always available to help and
answer your questions at 1-800-822-8987.
As a reminder, we have also enclosed an additional sticker to be attached to the inside of the fuel
filler flap of your vehicle as well as an additional fuel nozzle rosette that serve as an alert to any
friends or family members who borrow your TDI Clean Diesel vehicle, and any gas station
personnel fueling your vehicle.
We strongly recommend that you affix this sticker and rosette to your vehicle as per the
enclosed instructions. If you prefer, you may take the enclosed sticker and rosette to your
dealer and request them to install these for you.
Your current owner’s manual contains important information about the type of diesel fuel that can
be used in your vehicle. Please refer to it whenever you have questions or need additional
information.
We hope you are enjoying the exceptional performance and fuel economy of your TDI Clean
Diesel vehicle, and we wish you many more miles of driving pleasure. Thank you for driving a
Volkswagen!
Sincerely,
Volkswagen Service & Quality

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 8 of 11

Campaign Work Procedure

20R9 Service Action

If there are questions regarding the work procedure:
•
•

U.S. dealers, contact Warranty
Canadian dealers, open an VTA ticket using concern group “Compliance_Recall Assistance (C)”

Required Parts:

United States – Diesel Fuel Information Kit Matrix
CRITERIA

PART NUMBER

KIT CONTENTS

KIT COLOR
CODE

01

V8.USA.00001

Yellow DIESEL ONLY Labels (2)
Owner’s Manual Insert
Instruction Sheet

WHITE

02

V8.USA.00002

Yellow DIESEL ONLY Labels (2)
Yellow DIESEL ONLY Rosette
Owner’s Manual Insert
Instruction Sheet

BLUE

03

V8.USA.00003

Yellow DIESEL ONLY Labels (2)
Yellow DIESEL ONLY Rosette
Instruction Sheet

GREEN

04

V8.USA.00004

Yellow DIESEL ONLY Labels (2)
Yellow DIESEL ONLY Rosette
Instruction Sheet

YELLOW

NOTE:
•

Diesel Fuel Information
Kits are available free of
charge through the
Compliance Label
Ordering Portal at
www.vwhub.com.

•

Each kit is colorcoded & corresponds
to the criteria shown
in ElsaWeb.

Canada – Diesel Fuel Information Kit Matrix
KIT CONTENTS

KIT COLOR
CODE

CRITERIA

PART NUMBER

05

V8.CAN.00005

Yellow DIESEL ONLY Label
Owner’s Manual Insert
Instruction Sheet

06

V8.CAN.00006

Yellow DIESEL ONLY Label
Yellow DIESEL ONLY Rosette
Owner’s Manual Insert
Instruction Sheet

ORANGE

07

V8.CAN.00007

Yellow DIESEL ONLY Label
Yellow DIESEL ONLY Rosette
Instruction Sheet

BLACK

08

V8.CAN.00008

Yellow DIESEL ONLY Label
Yellow DIESEL ONLY Rosette
Instruction Sheet

PURPLE

RED

Required Tools:
None

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 9 of 11

Work Procedure:
Tip: If Campaign Completion label is present,
no further work required.

SECTION A: Identify Criteria and Check for Open
Status
•

Enter the VIN in ElsaWeb and proceed to the
“Campaign/Action” screen.
Tip: On the date of repair, print this screen
and keep a copy with the repair order.

⇐ Ensure that the Status is “Open” .
⇐ Note the Applicable Criteria ID for use in
determining the correct work to be done and
corresponding parts associated .
Continue to Section B

SECTION B: Check for Diesel Information Kit
Components
•

Use ElsaWeb printout from day of repair to
identify the Criterion applicable to vehicle.

•

Refer to the Diesel Fuel Information Kit matrix
found on page 9 of this circular to determine
which kit component(s) should be
present/installed.
o

Owner’s manual supplement (Criteria 1,
2, 5, 6 only) should be with other owner’s
manual literature.

o

Open the fuel door and inspect for
presence of Yellow DIESEL ONLY
label(s) and rosette (as applicable per
Criterion).

•

If all applicable components present, Continue to
Section D.

•

If any applicable component(s) not present,
Continue to Section C.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 10 of 11

SECTION C: Install Diesel Information Kit
•

•

Identify the applicable Criteria ID and kit to use
for the vehicle:
CRITERIA

KIT #

01
02
03
04
05
06
07
08

V8.USA.00001
V8.USA.00002
V8.USA.00003
V8.USA.00004
V8.CAN.00005
V8.CAN.00006
V8 CAN.00007
V8.CAN.00008

KIT COLOR
CODE
WHITE
BLUE
GREEN
YELLOW
RED
ORANGE
BLACK
PURPLE

Follow the installation instructions found in the
kit, then Continue to Section D.

SECTION D: Campaign Completion Label
Installation
•

Open hood.

⇐ Fill out and affix Campaign Completion label,
part number CAMP 010 000, next to the vehicle
emission control information label.

Campaign Completion

SAGA CODE:

Tip: Ensure Campaign Completion label
does not cover any existing label(s).

DLR #:
REPAIR DATE:
CAMP 010 000

•

Close hood.

ALL WORK IS COMPLETE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2012 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
July 2012

20R9/V8 Page 11 of 11