SB-10045260-6491

Reference:

Date:

ITB12-044a

August 22, 2012

VOLUNTARY SERVICE CAMPAIGN
2013 JX35 INTELLIGENT BRAKE ASSIST

This bulletin has been amended to correct Figure 12 and add the Owner’s Letter.
Please discard previous versions of this bulletin.

CAMPAIGN I.D. #:

P2540

APPLIED VEHICLE:

2013 JX35 (L50)
Check Service Comm to confirm campaign eligibility.

INTRODUCTION
Infiniti is conducting a voluntary service campaign on certain 2013 JX35 vehicles to reprogram the RADAR and
ADAS Control Units. This procedure will be performed at no charge for parts or labor.

IDENTIFICATION NUMBER
Nissan has assigned identification number P2540 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.

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REPAIR OVERVIEW
Use Service Comm (campaign ID # P2540) to confirm
the vehicle you’re working on is affected by this campaign

First; perform reprogramming for RADAR

Second, perform reprogramming for ADAS

Check ICC system with “CRUISE” lamp

END

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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:
•

If the CONSULT PC has an active screen saver – disable it – turn it off.

•

ASIST on the CONSULT PC has been freshly synchronized (updated).

•

All C-III plus software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data
during ASIST synchronization.

•

A screen print for warranty documentation can be done from the CONSULT PC during this process
while still connected to the vehicle.

•

No DTCs stored.
o Use C-III plus to perform Self Diagnosis for all systems.
o If there are any DTCs, diagnose, perform repairs, and erase DTCs before continuing.

•

The Extended Storage Switch is pushed in (customer deliver mode).

IMPORTANT: You must follow the reporgraming steps in this Service Procedrue twice:
•

First; reprogram the RADAR.

•

Second; reprogram the ADAS.

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NOTE: Make sure to perform this repogramming twice. First for the RADAR, second for the ADAS.
1. Connect the plus Vehicle Interface (plus VI) to the vehicle.
•

Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose during
reprogramming, the process will be interrupted and the related control unit may be damaged.

2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the related control unit may be damaged.

3. Connect the USB cable between the CONSULT PC and the Plus VI.
4. Connect a battery charger to the vehicle battery:
•

Set the battery charger at a low charge rate.
NOTE: The GR-8 (Battery and Electrical Diagnostic Station) set to “Power Supply” mode is
recommended.
CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery
voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this
range during reprogramming, the related control unit may be damaged.

5. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC
and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal waves are within
range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and
the related control unit may be damaged.
6. Turn the ignition ON with the engine OFF.
•

The engine must not start or run during the reprogramming procedure.

7. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger,
audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays
between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during
reprogramming, the related control unit may be damaged.

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8. Turn ON the CONSULT PC.
9. Turn OFF all software (programs), including ASIST.
10. Select CONSULT-III plus (open C-III plus).
11. Wait for the plus VI to be recognized / connected.
•

Serial number will display when the plus VI is recognized / connected.

Step 11:
plus VI is
recognized

Figure 1
12. Select Re/programming, Configuration.

Step
12

Figure 2
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13. Use arrows (if needed) to view and read all precautions.
14. Check the box confirming the precautions have been read.
15. Select Next.

Step
13

Step
14

Step
15

Figure 3
16. Select INFINITI, INFINITI JX35, and 2013.
•

If the screen in Figure 4 does not display, skip to step 20.

17. Click Select

Step
16

Step
17

Figure 4

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18. Verify all information is correct, and then select Confirm.

xxxxxx

Step
18

Figure 5
19. Wait for System Call to complete (a progress bar will display).
20. Verify the VIN is correct, and then select Confirm.

Step
20

Figure 6

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21. Select LASER/RADAR first – Reprogram RADAR first.
For second reprogram, select ICC/ADAS – Reprogram ADAS second.

Reprogram
LASER/RADAR
FIRST

Reprogram
ICC/ASAD
SECOND

Figure 7
22. Select Reprogramming.

Step
22

Figure 8

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23. Confirm System is LASER/RADAR or ICC/ADAS.
24. Select Save

Step
23

LASER/RADAR or ICC/ADAS

Step
24

Figure 9
25. Select Next

LASER/RADAR or ICC/ADAS

Step
25

Figure 10
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26. Use arrows (if needed) to view and read all precautions.
27. Check the box confirming the precautions have been read.

28. Select Next

Step
26

Step
27

Step
28

Figure 11

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Step 29 for RADAR - Check the following:
a. Part Number After Repro/programming --- 28437 - 3JA2A
b. Current Part Number

--- 28437 - 3JA0A

c. Other Information

--- IBA CM

d. Select Next if above are correct.
NOTE: RADAR must be reprogrammed first.

Step 29 for ADAS - Check the following:
a. Part Number After Repro/programming --- 284E7 - 3JA1C
b. Current Part Number

--- 284E7 - 3JA0A

c. Other Information

--- IBA CM

d. Select Next if above are correct.

RADAR

ADAS

28437 - 3JA2A or 284E7 - 3JA1C
28437 - 3JA0A or 284E7 - 3JA0A

LASER/RADAR

or

ICC/ADAS

Figure 12

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NOTE:
•

If you get this screen and it is blank (no reprogramming listed), it means there is no RADAR or ADAS
C/U reprogramming available for this vehicle.

Figure 13

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30. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts).
31. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or ECM
reprogramming may be interrupted and ECM may be damaged.

Monitor battery
voltage here

Step
30
Step
31

Figure 14

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NOTE: In the next step, the reprogramming process will begin when Start is selected.
32. Select Start.

Monitor battery
voltage here

Step
32

Figure 15
33. Wait for both progress bars to complete.

Step
33

Figure 16
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NOTE: If the message shown in Figure 17
appears, there is data stored in the plus VI.
Select “Yes” to proceed with reprogramming.

Figure 17

34. When the screen in Figure 18 displays, the reprogramming is complete.
35. Select Next.

Step
35

Figure 18

36. Wait for System Call to complete (a progress bar will display).

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37. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the Ignition ON (foot off of brake – push button twice).
c. Wait for DTC erase to complete.

ON

Turn ignition ON > OFF > ON

Figure 19

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38. Print a copy of this screen (Figure 20) and attach it to the repair order.

NOTE:
• For Radar – the after and before part numbers will be the same; this is OK.
•

For ADAS – the after and before part numbers will be different.

39. Select Confirm.

RADAR

ADAS

/ 284E7 – 3JA1C
/ 284E7 – 3JA0A

Step
38

/ ICC/ADAS

Step
39

Figure 20
NOTE: If you can not print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.
•

A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later
time.

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40. Select Home

Step
40

Figure 21

• Return to step 12 and perform reprogramming for ADAS.
• If both reprograms have been done (RADAR and ADAS), continue with the next
step.

41. Disconnect the battery charger from the vehicle.
42. Close C-III plus.
43. Turn the ignition OFF.
44. Disconnect the plus VI from the vehicle.

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45. Start the engine. Make sure the transmission is in Park and the parking brake is set.

46. Push the CRUISE ON/OFF switch on the steering
wheel.

47. Watch the “CRUISE” lamp for one minute.
•

If CRUISE lamp is ON steady (normal) after one
minute, check is OK.

Figure 22

48. Turn the ignition OFF.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P2540

DESCRIPTION
Reprogram RADAR and ADAS

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OP CODE
P25400

FRT
0.5

ITB12-044a

OWNER’S LETTER
Dear Infiniti JX35 Owner:
Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. With
that in mind, we want to bring to your attention important information about the Intelligent Brake Assist (IBA)
system in your JX35, which is a part of the optional Driver Assistance Package.
REASON FOR CAMPAIGN
It was recently discovered that on some model year 2013 JX35 vehicles equipped with optional IBA, certain
unique road anomalies can affect proper IBA operation and could trigger the IBA automatic braking function
where it is not needed. To help prevent this from occurring, Infiniti will reprogram the IBA system in your
vehicle.
WHAT INFINITI WILL DO
To assure your continued satisfaction and confidence in your JX35, your authorized Infiniti retailer will
reprogram the IBA system software at no cost to you. The reprogram will also optimize gear ratio selection
during Intelligent Cruise Control operation. This free service should take less than an hour to perform, but your
Infiniti retailer may require your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to arrange an appointment to have your
vehicle repaired at no charge to you for parts and labor. Please bring this notice with you when you keep your
service appointment. Instructions have been sent to your Infiniti retailer. If you have additional questions you
may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box
685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200.
Thank you for your cooperation. Infiniti is committed to a high level of customer safety, service and satisfaction
and we are indeed sorry for any inconvenience this may cause you.

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