SB-10045040-3486

Service Bulletin

Bulletin No.: 12072A
Date: June 2012

SPECIAL COVERAGE-CUSTOMER ADVISORY
SUBJECT: Special Coverage Adjustment–Customer Advisory – Windshield Wipers May
Become Inoperative Under Heavy Snow and Ice Loads
MODELS:

2011-2012 Buick Enclave
2011-2012 Chevrolet Traverse
2011-2012 GMC Acadia

The category of this bulletin has been changed from a Customer Advisory to a Special CoverageCustomer Advisory. This will allow the involved vehicles to be loaded into IVH and allow dealers
the ability to determine if a vehicle is involved.
Note: This Special Coverage-Customer Advisory is to be performed on involved vehicles if
requested by the customer. A failure does not need to occur. Please discard all copies of
bulletin 12072, issued April 2012.
CONDITION
General Motors previously announced a safety recall involving 2011 and 2012 model year Buick
Enclave, Chevrolet Traverse, and GMC Acadia vehicles registered in states with moderate to
heavy annual snowfall (see below). If a buildup of snow or ice on the windshield or on the wipers
restricts the movement of the wiper arm, the wiper arm nut may loosen and cause that wiper to
become inoperative. If this were to occur, driver visibility could be reduced, which could result in
a vehicle crash.
Alaska
Colorado
Connecticut
Delaware
District of Columbia
Idaho
Illinois
Indiana

Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Montana
Nebraska

New Hampshire
New Jersey
New York
North Dakota
Ohio
Pennsylvania
Rhode Island
South Dakota

Utah
Vermont
West Virginia
Wisconsin
Wyoming

Customers outside of the areas mentioned above are being provided with a letter in the event that
they travel into one of the involved areas.
Copyright 2012 General Motors. All Rights Reserved.

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June 2012

Bulletin No.: 12072A

SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 12 years or 200,000
miles (320,000 km), whichever occurs first, from the date the vehicle was originally placed in
service, regardless of ownership.
Dealers are to tighten the wiper arm nuts. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
June 14, 2012 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to June 14, 2012 must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
PART INFORMATION
No parts are required for this repair.
SERVICE PROCEDURE

2811044

1. Remove the driver’s side windshield wiper arm nut cover.
2. Tighten the windshield wiper arm nut to 40 N·m (29 lb-ft).
3. Install the wiper arm nut cover.
4. Perform procedure for passenger’s side windshield wiper arm.
5. Perform a wet wipe and inspect the windshield wiper arm alignment. Adjust alignment if
required.

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June 2012

Bulletin No.: 12072A

COURTESY TRANSPORTATION – For US
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
Description
T5869* Tighten Windshield Wiper Nuts

Labor
Time
0.2

* Submit transaction using a ZREG transaction type
CUSTOMER NOTIFICATION
General Motors notified customers of the Customer Advisory in April 2012 (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer fo r information
on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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June 2012

Bulletin No.: 12072A
April 2012

Dear General Motors Customer:
As the owner of a 2011 or 2012 model year Buick Enclave, Chevrolet Traverse, or GMC Acadia,
your satisfaction with our product is very important to us.
General Motors previously announced a safety recall involving 2011 and 2012 model year Buick
Enclave, Chevrolet Traverse, and GMC Acadia vehicles registered in states with moderate to
heavy annual snowfall. These states are listed below.
Alaska
Colorado
Connecticut
Delaware
District of Columbia
Idaho
Illinois
Indiana

Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Montana
Nebraska

New Hampshire
New Jersey
New York
North Dakota
Ohio
Pennsylvania
Rhode Island
South Dakota

Utah
Vermont
West Virginia
Wisconsin
Wyoming

If a buildup of snow or ice on the windshield or on the wipers restricts the movement of the wiper
arm, the wiper arm nut may loosen and cause that wiper to become inoperative. If this were to
occur, driver visibility could be reduced, which could result in a vehicle crash.
Records indicate that your vehicle is not registered in one of these states, but you could
experience this condition if your vehicle is operated under heavy snow or ice conditions while
traveling. If you intend to travel where you could encounter these conditions or you have any
concerns, you may contact your dealer to arrange to have the wiper arm nuts tightened. Bring
this letter with you as authorization for this service. This service will be performed at no charge.
If you do not expect to encounter heavy snow or ice conditions or have any concerns, no
action is required, but we suggest you put this letter with your owner manual for future
reference.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Buick
Chevrolet
GMC
Hummer
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
1-800-462-8782
1-800-732-5493
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
1-800-833-6537

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June 2012

Bulletin No.: 12072A

We are sorry for any inconvenience you may experience; however we have taken this action in
the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
12072