SB-10044852-3965
File in Section:
Bulletin No.:

Service Bulletin

Date:

08 - Body and Accessories
12-08-64-002
June, 2012

TECHNICAL
Subject:

Rear Door Handle, Latch, Lock Inoperative, Binding, Will Not Open, Will Not Release
Intermittently (Perform Repairs as Outlined)

Models:

2007-2012 Cadillac Escalade
2007-2012 Chevrolet Tahoe
2007-2012 GMC Yukon, Yukon Denali
Vehicles Built Prior to June 1, 2012

Condition
Some customers may comment that the rear door
outside and/or inside handle is inoperative or will not
allow the door to be opened.
They may also comment that the door handle feels
disconnected or broken.

Cause
This condition may be caused by the outside door
handle lock rod contacting the door lock under certain
conditions, causing a bind condition.

Condition
Inspect for the condition and perform repairs as
outlined to adjust the lock release arm of the outside
door handle.
Note: Do Not replace the outside door handle or the
door lock assembly for this concern.
1. Ensure the rear side door window is in the full up
position.
2. Remove the rear side door trim panel. Refer to
Rear Side Door Trim Panel Replacement in SI.
3. Remove the rear door water deflector. Refer to
Rear Side Door Water Deflector Replacement
in SI.

2871067

4. Cycle the outside door handle and observe the
motion of the lock rod (1) for possible contact with
the lock assembly (2) in the area shown.
Note: Do Not attempt to adjust the outside door
handle lock release arm (3) of the door handle in
vehicle position. The outside door handle must be
removed to allow for proper adjustment of the lock
release arm.
5. If the lock rod (1) contacts the lock assembly (2)
during handle motion, continue performing the
following steps to adjust the lock release arm (3) of
the door handle.
6. Release the lock rod adjustment clip (4) from the
lock rod (1).

Copyright 2012 General Motors LLC. All Rights Reserved.

Page 2

June, 2012

2871073

Note: Do Not reuse the lock rod adjustment clip (4).
Once the adjustment clip (4) has been opened, it must
be replaced.
7. Using an 8 mm wrench, compress the adjustment
clip (4) retaining tabs, and remove the clip from the
lock assembly.
8. Remove the outside door handle with lock rod from
the vehicle.

Bulletin No.: 12-08-64-002

2871168

12. Carefully secure the lock release arm of the handle
in a bench vise; ensure the handle finished
surfaces and mounting gasket are not damaged.
13. Using pliers, carefully bend the end of the lock
release arm 2-3 mm downward as shown (forward
in vehicle position).

2871188

2871075

9. Take note of the orientation of the lock rod (1) to
the lock release arm (3) of the handle.
10. Remove the lock rod from the lock release arm.
11. Carefully remove the lock rod bushing (5) from
the lock release arm of the handle.

The above image demonstrates a lock release arm
before adjustment.

Bulletin No.: 12-08-64-002

June, 2012

Page 3

2871201
2790592

The above image demonstrates a lock release arm
after being adjusted 2-3 mm forward in vehicle
position.
14. Install the lock rod bushing to the lock release arm
of the handle as noted before removal.
15. Install the lock rod to the lock release arm of the
handle as noted before removal.
16. Install the outside door handle with lock rod to
the door.

18. If the original clip was the type shown in the
previous image, then the anti-rotation tab (2) on the
New replacement clip must be removed at its base
using cutters.
19. If the original clip was the same type as the New
replacement clip, no modifications are needed.

Tighten
Tighten the handle bolts to 6 Y (53 lb in).

2871259

2790591

17. Before installing the New lock rod adjustment clip,
observe the original type of clip removed to
determine if it was the type shown above.

20. Install the New lock rod adjustment clip (4) to the
lock with the open side of the clip facing inboard.
21. Position the lock rod (1) to the New adjustment
clip (4).
22. While the handle and lock assembly are relaxed,
secure the adjustment clip (4).
23. Cycle the outside handle to ensure proper function
and to ensure the condition has been corrected.
24. Install the rear door water deflector. Refer to Rear
Side Door Water Deflector Replacement in SI.
25. Install the rear side door trim panel. Refer to Rear
side Door Trim Panel Replacement in SI.

Page 4

June, 2012

Parts Information

Bulletin No.: 12-08-64-002

Warranty Information

Part Number

Description

Qty.

22789056

Clip - Door Lock Rod
Adjustment (Front or Rear)

1 per door

16606936

Bushing/Clip – Door Lock
Rod (Front or Rear)
(Outside Door Handle Lock
Release Arm)

1 per door as
needed

For vehicles repaired under warranty, use:
Labor
Operation

Description

Labor
Time

B6821*

Inspect for Rear Door Lock Rod
to Lock Assembly Contact and
Adjust Lock Release Arm of
Outside Handle

0.6 hr

*This is a unique labor operation for bulletin use only. It will
not be published in the Labor Time Guide.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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