SB-10044394-3508

Technical Service Bulletin
57 Door cannot be opened from outside, it can only be opened from inside
57 12 65 2029151/2 May 14, 2012. Supersedes Technical Service Bulletin Group 57 number 12 – 64 dated
March 30, 2012 for reasons listed below.
Model(s)

Year

TT

2010 – 2013

A4

2010 – 2013

A5

2010 – 2013

A5 Cabriolet

2010 – 2013

A6

2012 – 2013

A7

2012 – 2013

Audi Q5

2012 – 2013

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header data
Revised Warranty, Required Parts and Tools (Added Audi Q5)

1

3/30/2012

Original publication

The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle.
The complaint is often described as follows: The customer locks the vehicle and checks by pulling the door handle
whether the vehicle is locked. When opening the vehicle again, the door cannot be opened. It feels as if the handle
is slack.

© 2012 Audi of America, Inc.

Page 1 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
When fitting the Bowden cable from the mounting
bar to the door lock the cable can get kinked. In
some cases this can increase the inner friction of
the strand in the Bowden cable. As a result, the
door lock stays in pressed position or does not
completely return to its zero position. (Figure 1).

Figure 1. Bowden cable routing.
When the Bowden cable gets twisted during the
installation the rubber grommets can get distorted.
Consequently, the Bowden cable has a too high
inner friction and the door lock does not move to
the zero position. (Figure 2).

Figure 2. Distorted rubber grommets.

Production Solution
Work instructions have been optimized for the assembly workers.

© 2012 Audi of America, Inc.

Page 2 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
1. Remove/install the latch carrier (“bow” according to ETKA) and Bowden cable together, as
a set, according to the repair manual:
Repair Manual >> Body >> Body Exterior >> 57 Front doors, Central Locking System >>
Removal and Installation >> Door Components >> Door Handle and Door Lock.
Tip: Do not separate the Bowden cable from the latch carrier (“bow” according to
ETKA). Ensure the Bowden cable does not get further damaged during the removal. When
a parts request is made, pack the lock and the Bowden cable in such a way that an analysis
is possible and additional damage is prevented.
2. Assemble the latch carrier (“bow” according to ETKA) / Bowden cable assembly and the
door lock together according to the steps below, before installing into the vehicle:
a. Position the Bowden cable by holding
the yellow sleeve in the lock.

Figure 3. Holding the yellow sleeve in the lock.
b. Pull down the Bowden cable by holding
the yellow sleeve. The locking
mechanism is pulled along and the
Bowden cable is locked.
Slot in the yellow locking mechanism to
the left

Figure 4. Pulling down the Bowden cable.

© 2012 Audi of America, Inc.

Page 3 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
c. Do not twist the Bowden cable after the
installation. To achieve this, turn neither
the lock nor the mounting bar.

Figure 5. Do not turn the lock or the mounting
bar.
Tip: The attached short video shows the correct attachment of the Bowden cable
in the door lock.

© 2012 Audi of America, Inc.

Page 4 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical
Service Bulletin is informational only.

Service Number:

5719

Damage Code:

0017

Labor Operations:

A6
Remove and install Front 7059 1900
door trim

40 TU

Remove and install Door 5717 1950
lock

90 TU

Assemble Front cable

5719 1999

10 TU

Remove and install 2
front door trims

7059 2000

70 TU

Remove and install 2
door locks

5717 2099

160 TU

Assemble 2 front cables

5719 2099

20 TU
A7

Remove and install Front 7059 1900
door trim

40 TU

Remove and install Door 5717 1950
lock

70 TU

Assemble Front cable

5719 1999

10 TU

Remove and install 2
front door trims

7059 2000

70 TU

Remove and install 2
door locks

5717 2099

110 TU

Assemble 2 front cables

5719 2099

20 TU

A5/A5 Cabriolet
Remove and install Front 7059 1900
door trim
© 2012 Audi of America, Inc.

40 TU

Page 5 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Remove and install Door 5717 1950
lock

20 TU

Assemble Front cable

5719 1999

10 TU

Remove and install 2
front door trims

7059 2000

70 TU

Remove and install 2
door locks

5717 2099

40 TU

Assemble 2 front cables

5719 2099

20 TU

TT/TTRS
Remove and install Front 7059 1900
door trim

30 TU

Remove and install Door 5717 1950
lock

20 TU

Assemble Front cable

5719 1999

10 TU

Remove and install 2
front door trims

7059 2000

50 TU

Remove and install 2
door locks

5717 2099

40 TU

Assemble 2 front cables

5719 2099

20 TU

A4, Audi Q5

Diagnostic Time:

© 2012 Audi of America, Inc.

Remove and install Front 7059 1900
door trim

40 TU

Remove and install Door 5717 1950
lock

30 TU

Assemble Front cable

5719 1999

10 TU

Remove and install 2
front door trims

7059 2000

70 TU

Remove and install 2
door locks

5717 2099

50 TU

Assemble 2 front cables

5719 2099

20 TU

GFF

No allowance

0 TU

Page 6 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Road test prior to service No allowance
procedure

0 TU

Road test after service
procedure

0 TU

No allowance

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance
details)
Claim Comment:

As per TSB #2029151/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

4H1 837 885

Bow (A6/ A7 driver side, contains Bowden cable)

1

Bow (A6/A7 driver side, contains Bowden cable)

1

Bow (A4/A5/Audi Q5 driver side, contains Bowden cable)

1

1

-and/or-

Bow (A4/A5/Audi Q5 passenger side, contains Bowden
cable)

8J1 837 885 A

Bow (TT driver side, contains Bowden cable)

1

Bow (TT passenger side, contains Bowden cable)

1

-and/or4H0 837 886
-and/or8T1 837 885 B
-and/or8T0 837 886 B

-and/or8J0 837 886 A
-and/or-

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2012 Audi of America, Inc.

Page 7 of 7

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.