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NHTSA ID Number: 10044379

Manufacturer Communication Number: SB-11135

TSB/Document Date: 2012-06-18


Summary

GM: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. SPECIAL COVERAGE ADJUSTMENT- HEATING, VENTILATION, AIR CONDITIONING OPERATION- LOSS OF HEAT. THIS IS DUE TO A FRACTURE OF THE HVAC TEMPERATURE VALVE. IF THIS OCCURS, THE BLOWER MOTOR SPEED AND MODE SELECTOR (FLOOR, VENTS, AND DEFROST) WILL CONTINUE TO FUNCTION; HOWEVER, HEATED AIR WILL NOT BE AVAILABLE. *JS


SB-10044379-7990

Service Bulletin

Bulletin No.: 11135
Date: May 2012

SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment - Heating, Ventilation, Air Conditioning
Operation - Loss of Heat
MODELS:

2006 ChevroleteBay logo Equinox
2006 PontiaceBay logo Torrent

CONDITION
On some 2006 model year ChevroleteBay logo Equinox and PontiaceBay logo Torrent vehicles, the Heating,
Ventilation, and Air Conditioning (HVAC) System may not operate as designed due to a fracture
of the HVAC temperature valve. If this occurs, the blower motor speed and mode selection (floor,
vents, defrost) will continue to function; however, heated air will not be available.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in
service, regardless of ownership.
Dealers are to install a temperature valve shaft sleeve onto the temperature valve. The repairs will
be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
May 31, 2012, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to May 31, 2012, must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.

Copyright 2012 General MotorseBay logo. All Rights Reserved.

Page 2

May 2012

Bulletin No.: 11135

PART INFORMATION
Parts required to complete this special coverage are to be obtained from General MotorseBay logo
Customer Care and Aftersales (GMCC&A).
Parts Ordering Information – For US and Canada
Important: Involved dealers will receive RIM "Service Campaign" Stocking Policy Proposals for
one Heater & A/C Evaporator & Blower Module Kit, P/N 22912579. The tools
contained in the kit can be reused and so only one kit is required to repair all vehicles.
The RIM proposals will be scheduled to begin May 29, 2012. Once the policy is
approved, RIM will order the kit that will be charged to dealer's open parts account.
These kits are not eligible for RIM obsolescence returns.
Additional parts, if required, are to be obtained from GMCC&A. Please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer
Special Order.
Part Number
22912580
12371287 - US
10953437 - CN

Description
SLEEVE, TEMP VLV SHF
LUBRICANT, SYNTHETIC MULTI-PURPOSE
W/TEFLON

Quantity/Vehicle
1
As Needed - 1
tube can service
50 vehicles
(submit as Net
Item)

SERVICE PROCEDURE
Caution: All diagnostics in SI MUST be followed prior to performing this procedure.
This procedure effectively repairs a concern where the air temperature door control shaft
has separated at the actuator driven end of the control shaft. Attempting this procedure on
a vehicle that does not have this condition as verified by the evaluation below may damage
the temperature control door to the point that door replacement is subsequently required
to repair the vehicle.
Disassembly and Evaluation
Prepare the vehicle for the repair by adjusting the HVAC Control Module temperature setting to
the midpoint of the range. This will allow for easier installation of the temperature actuator.
1.

Remove the right sound insulator panel. Refer to Instrument Panel Insulator Panel
Replacement - Right Side.

2.

Remove the instrument panel compartment. Refer to Instrument Panel Compartment
Replacement.

3.

Detach the yellow airbag connector. Pull the connector off the slide mount from the HVAC
module.

4.

Remove the driver knee bolster panel. Refer to Knee Bolster Replacement.

5.

Remove the left side insulator/closeout panel. Refer to Instrument Panel Insulator Panel
Replacement - Left Side.

Page 3

May 2012

Bulletin No.: 11135

6.

Remove the communication interface module, if equipped. Refer to Communication Interface
Module Replacement. If the vehicle is not equipped with OnStar, continue with Step 8.

7.

Remove the center trim bezel. Refer to Instrument Panel Accessory Bezel Replacement.

8.

Remove the accelerator pedal assembly from the brake pedal bracket. Refer to Accelerator
Pedal Position Sensor Replacement.
Figure 1 - Heater Core Cover

2785510

9.

Remove the heater core cover screws (Qty 3) from the driver’s side of the HVAC module.
Move the cover down 2 to 4 cm (0.8 to 1.6 in).

10. Visually examine the driver’s side HVAC case temp shaft support hole to verify the temp shaft
is visible.

Page 4

May 2012

Bulletin No.: 11135

Figure 2 – Temp Shaft Support Hole
w/Temp Shaft Visible (Repairable)

2785516

Figure 3 – Door Dislodged From Pivot (Un-repairable)

2785522

Note: If vehicle has the shaft present as shown in Figure 2, go to Step 11. If the vehicle has the
end of the shaft missing from the case as shown in Figure 3, then refer to SI HVAC Temperature
Valve Replacement to make the repair and discontinue use of this bulletin.
Caution: The procedure below must be followed exactly. Slowly engage the easy-out to the
door shaft to prevent dislodging the shaft from the hole prior to the easy-out engagement.
Note: The purpose of this easy-out is to stabilize the temperature valve from falling into the case,
as well as assist the technician to align the other end of the prepared shaft for attachment of the
repair sleeve. It is imperative that this easy-out is installed prior to subsequent operations.

Page 5

May 2012

Bulletin No.: 11135

Figure 4 – Installing Easy-Out

2785532

11. Carefully install the easy-out at the driver’s side pivot point by slowly turning counterclockwise until firmly engaged (approximately ¼ turn).
12. On the passenger’s side, remove the air temperature actuator screws (Qty 3) from the HVAC
module.
13. Remove the air temperature actuator from the HVAC module.
14. Inspect the end of the temperature door shaft. Remove any loose door shaft pieces and
discard. Confirm that the end of the shaft has in some part weakened or completely
separated from the temperature control door. Gently rotating the end of the shaft should
confirm this condition.

Page 6

May 2012

Bulletin No.: 11135

Caution: This procedure effectively repairs a concern where the air temperature door
control shaft has separated at the actuator driven end of the control shaft. Attempting this
procedure on a vehicle that does not have this condition may damage the temperature
control door to the point that door replacement is subsequently required to repair the
vehicle.
Figure 5 – Assembling Hole Saw

2785536

Figure 6 – Assembled Saw

2785540

15. Assemble the precision hole saw. Reference Figures 5 and 6.

Page 7

May 2012

Bulletin No.: 11135

Figure 7 – Areas of Hole Saw to Lubricate

2785562

16. Using GM Vehicle Care Synthetic Lubricant with Teflon, generously grease - a.) inside of the
toothed area of the precision hole saw, b.) outside of the toothed area of the precision hole
saw as indicated in Figure 7. The lubricant will aid in cutting and serve to trap the shavings
that result from drilling.
Figure 8 – Hole Saw Installed

2785566

17. Install the precision hole saw tool using the temperature actuator screws (Qty 3).
Caution: The procedure below must be followed exactly. DO NOT use power tools. Using
power tools could cause unexpected damage to the temperature door.

Page 8

May 2012

Bulletin No.: 11135

Figure 9 – Rotating Hole Saw

2785568

18. Rotate the hole saw clockwise without power tools (i.e. by hand with a ratchet). While rotating
the hole saw, resistance can be felt as the case is being cut. Continue to rotate until saw
socket disengages fully from the ratchet.
19. Remove the screws (Qty 3) holding the hole saw tool.
20. Remove the hole saw from the HVAC module.

Page 9

May 2012

Bulletin No.: 11135

Figure 10 – Breaking Door Shaft

2785574

Figure 11- Removing Door Shaft

2785580

21. Inspect the temperature door shaft. If the end of the shaft is still firmly attached to the door,
break the shaft with pliers using a back and forth motion. Remove the end of the shaft from
the HVAC module and discard.

Page 10

May 2012

Bulletin No.: 11135

Temp Door Repair - Shaft Sleeve Installation and Assembly
Figure 12- Shaft Sleeve Lubrication Points

2785596

22. Using GM Vehicle Care Synthetic Lubricant with Teflon, generously apply grease/lubricant to
the areas of the shaft sleeve as indicated in Figure 12. - c.) inner surface of the shaft sleeve
near end, and d.) outer surface of the shaft sleeve at the base of the slot.
Figure 13 – Passenger Side Enlarged Opening and Remaining End of Door Shaft

2785607

Page 11

May 2012

Bulletin No.: 11135

Figure 14 - Semi-transparent View of the HVAC Case with Views of Sleeve Alignment

2785615

23. Using an assistant to hold and align the temperature door from the driver’s side pivot point
easy-out, align and install the shaft sleeve to replace the passenger’s side of the shaft
removed using the hole saw.
Note: To align shaft sleeve to temp door, hold the sleeve with the slot pointing toward the front of
vehicle (3 o’clock position) to find the proper alignment to the temperature door shaft. Reference
Figure 14 to visualize the engagement of the shaft sleeve onto the temp door shaft.
24. Align the air temperature actuator with the door shaft and rotate into position.
25. Install the air temperature actuator screws (Qty 3) to the HVAC module.
Tighten the screws to 1.5 N·m (13 lb in).
26. Connect the electrical connector to the air temperature actuator.
Note: Any time an actuator or the HVAC control module is replaced, the HVAC control module
must be calibrated to ensure proper air distribution.
27. Connect the yellow airbag connector. Slide the yellow connector mount onto the HVAC
module.
28. Remove the easy-out from driver’s side pivot point.
29. Calibrate the actuators by simultaneously pushing the A/C and RECIRC buttons on the HVAC
control module three times each, within two seconds of initial push.

The A/C and RECIRC button LED's will flash while this calibration is taking place.

The calibration will take anywhere between 10 to 30 seconds depending on battery
voltage.

The LEDs will quit flashing when the calibration is complete.

30. Verify the repair by testing the temperature control while the temperature door shaft pivot
point can still be seen from the driver’s side footwell. Run the vehicle check for warm and cool
air from the HVAC outlets.
31. Install the instrument panel compartment. Refer to Instrument Panel Compartment
Replacement.
32. Install the right sound insulator panel. Refer to Instrument Panel Insulator Panel Replacement
- Right Side.
33. Move the heater cover up into position. Install the heater cover screws (Qty 3).
Tighten the screws to 1.5 N·m (13 lb in.)

Page 12

May 2012

Bulletin No.: 11135

34. Install the communication interface module, if equipped. Refer to Communication Interface
Module Replacement.
35. Install the accelerator pedal assembly to the brake pedal bracket. Refer to Accelerator Pedal
Position Sensor Replacement.
36. Install the left side insulator/closeout panel. Refer to Instrumentation Panel Insulator Panel
Replacement - Left Side.
37. Install the driver knee bolster panel. Refer to Knee Bolster Replacement.
38. Install the center trim bezel as necessary.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by June 30, 2013, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed form and all
required documents to the GM Customer Assistance Center. Repairs must have occurred within
the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever
occurs first.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your District Service Manager – Aftersales prior to processing the request.
When a customer requests reimbursement, they must provide the following:


A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.

Page 13

May 2012

Bulletin No.: 11135

CUSTOMER REIMBURSEMENT - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by June 30, 2013. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

If the work was done by someone other than a GM dealership, the amount of reimbursement will
be limited to the amount that the repair would have cost GM to have it completed by a GM
dealership.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
T5862
T5863

T5864

T5865
T5866
T5874***

Description
Diagnostic Time Only – No Repair Required
Repair Temperature Control Door Valve
Add: if equipped with OnStar
Add: Diagnostic Time
Replace HVAC Temperature Valve
Add: To Recover/Recharge
Add: Diagnostic Time
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
One Time Charge for Heater & A/C Evaporator & Blower
Module Kit

Labor
Time
0.1-0.3
2.1
0.1
0.1-0.3
5.7
0.3
0.1-0.3
0.2
0.1
0.0

Net
Item
N/A
*

N/A

**
N/A
N/A

*

The amount identified in “Net Item” should represent the actual sum total of the current
GMCC&A Dealer net price for lubricant needed to perform the required repairs, not to exceed
$0.16 USD, $0.13 CAD, plus applicable Mark-Up.

**

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

*** Submit for cost of kit, P/N 22912579, using labor code T5874. This kit can be reused. This
is a one-time charge.

Page 14

May 2012

Bulletin No.: 11135

CUSTOMER NOTIFICATION
General MotorseBay logo will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer fo r information
on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 15

May 2012

Bulletin No.: 11135
June 2012

Dear General MotorseBay logo Customer:
As the owner of a 2006 model year ChevroleteBay logo Equinox or PontiaceBay logo Torrent, your satisfaction with our
product is very important to us.
This letter is intended to make you aware that some 2006 model year ChevroleteBay logo Equinox and PontiaceBay logo
Torrent vehicles may have a condition where the Heating, Ventilation, and Air Conditioning (HVAC)
System may not operate as designed due to a fracture of the HVAC temperature valve. If this occurs, the
blower motor speed and mode selection (floor, vents, defrost) will continue to function; however, heated air
will not be available.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your
vehicle has the condition as described above.
What We Have Done: General MotorseBay logo is providing owners with additional protection for the condition
described above. If this condition occurs on your 2006 model year ChevroleteBay logo Equinox or PontiaceBay logo Torrent
within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km),
whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for
conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and
adjustments qualifying under this special coverage must be performed by a General MotorseBay logo dealer. You
may want to contact your GM dealer to find out how long they will need to have your vehicle so that you
may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order
parts if they are not already in stock. Keep this letter with your other important glove box literature for
future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete
the enclosed form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed form and all required
documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form
and required documents must be presented to your dealer or received by the Reimbursement Department
by June 30, 2013, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer
Assistance Center at the number listed below.
Division

Number

ChevroleteBay logo
PontiaceBay logo
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668

We are sorry for any inconvenience you may experience; however we have taken this action in the interest
of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
11135

1

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TSB/Document ID: SB-11135

Replacement Service Bulletin Number:

MFR Communication Date: 2012-05-01

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:APPLIANCE:AIR CONDITIONER

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  • 【Powerful Bidirectional Test/Active Test & ECU Code】As a bidirectional scan tool, KINGBOLEN K8 pro allows you to request information from a vehicle's ECU or send commands to the vehicle's modules to perform specific tests and functions, such as EVAP Tests, Turn on/off radiator fan, Window/Mirror/Door Lock Test, Pump and Value Tests, Sound horn Test, et. Without using the vehicle control system and dismantling car’s parts, it can quickly and accurately pinpoint the fault causes, simple operation saves time and money
  • 【Wireless OE-Level All Systems Diagnostics】Equipped with Bluetooth VCI, you can do car diagnostics out of the car (up to 33F/10M) without being confined to a small space inside the car. Provides the convenience of Auto VIN, K8 pro allowing for easy access and diagnosis of all available modules on a wide range of vehicles, like PCM, ECM, BCM, TPMS, SAS, Fuel System, etc, to perform read/clear codes, view live data, freeze frame, perform active tests, and read ECU info... 12-In-1 Data Stream Graphics make data viewing more intuitive.Diagnostic reports can be shared via QR Code, Bluetooth or email.Built-in Browser and Fault Code Library allows you directly query the fault code when diagnosing

Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API


 


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