NHTSA ID Number: 10044329
Manufacturer Communication Number: RCB-11-039-E
TSB/Document Date: 2012-06-12
Summary
INFINITI
: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. CERTAIN VEHICLES REGISTERED IN STATES WHERE CONCENTRATION OF ROAD IS USED, AN INSPECTION FOR CORROSION AND REPAIR, IF NECESSARY, ON FRONT HOUSING PANELS. SAFETY RECALL CAMPAIGN. MODEL QX4. YEARS 1997-2003. *PE
R11094
6.1 hrs.
*100, 102,104
Description
Replace Steering Column Upper
Only if needed
Joint (Steering Shaft)
Combination
Description
Only if needed
Replace Brake Line – One Side
Combination
Description
Only if needed
Replace Brake Line – Both Sides
Combination
Description
Only if needed
Replace Brake Master Cylinder
*Each Expense Code can only be claimed once.
Op code
FRT
R1109A
0.3 hrs.
Op code
R1109B
Op code
R1109F
Op code
R1109C
FRT
0.3 hrs.
FRT
0.5 hrs.
FRT
0.6 hrs.
Expense code
*006
Expense code
*006
Expense code
*006
DESCRIPTION
Level 2 LH with Fiberglass Repair
and Level 2 RH with Fiberglass
Repair
OP CODE
FRT
EXPENSE CODE
R11095
6.4 hrs.
*100, 102,104
Description
Replace Steering Column Upper
Only if needed
Joint (Steering Shaft)
Combination
Description
Only if needed
Replace Brake Line – One Side
Combination
Description
Only if needed
Replace Brake Line – Both Sides
Combination
Description
Only if needed
Replace Brake Master Cylinder
*Each Expense Code can only be claimed once.
Op code
FRT
R1109A
0.3 hrs.
Op code
R1109B
Op code
R1109F
Op code
R1109C
FRT
0.3 hrs.
FRT
0.5 hrs.
FRT
0.6 hrs.
R1109
Combination
Repairable Program 6
CAMPAIGN ID
R1109
Combination
50/54
Expense code
*006
Expense code
*006
Expense code
*006
ITB11-039e
CLAIMS INFORMATION continued
Repairable Program 7
CAMPAIGN ID
DESCRIPTION
Level 1 LH and Level 2 RH with
Fiberglass Repair
OP CODE
FRT
EXPENSE CODE
R11096
4.2 hrs.
*100, 101,102
Combination
Description
Only if needed
Replace Brake Line – One Side
*Each Expense Code can only be claimed once.
Op code
R1109B
FRT
0.3 hrs.
Expense code
*006
OP CODE
FRT
EXPENSE CODE
R11097
3.4 hrs.
*103
R1109
Non repairable Program 8 **
CAMPAIGN ID
DESCRIPTION
Level 2 LH or RH – 1 or both bolts
R1109
will not torque
*Each Expense Code can only be claimed once.
**As explained on page 33 and shown in Figure RB27.
Repairable Program 9
CAMPAIGN ID
DESCRIPTION
Level 1 LH and Level 2 RH w/o
Fiberglass Repair
OP CODE
FRT
EXPENSE CODE
R11098
3.9 hrs.
*100, 101
Combination
Description
Only if needed
Replace Brake Line – One Side
*Each Expense Code can only be claimed once.
Op code
R1109B
FRT
0.3 hrs.
Expense code
*006
R1109
51/54
ITB11-039e
Repairable Program 10
CAMPAIGN ID
DESCRIPTION
Level 2 LH with Fiberglass Repair
and Level 2 RH w/o Fiberglass
Repair
OP CODE
FRT
EXPENSE CODE
R11099
6.1 hrs.
*100, 102,104
Description
Replace Steering Column Upper
Only if needed
Joint (Steering Shaft)
Combination
Description
Only if needed
Replace Brake Line – One Side
Combination
Description
Only if needed
Replace Brake Line – Both Sides
Combination
Description
Only if needed
Replace Brake Master Cylinder
*Each Expense Code can only be claimed once.
Op code
FRT
R1109A
0.3 hrs.
Op code
R1109B
Op code
R1109F
Op code
R1109C
FRT
0.3 hrs.
FRT
0.5 hrs.
FRT
0.6 hrs.
R1109
Combination
Expense code
*006
Expense code
*006
Expense code
*006
EXPENSE CODES
EXPENSE CODE
100
101
104
102
103
006
DESCRIPTION
Primer and Undercoat
Adhesive, Seam Sealer, and Butyl
Adhesive, Seam Sealer, and Butyl
(For Level 2 Repair Both Sides)
Fiberglass Patch, mixing container,
and brush
Primer and Adhesive
Brake Fluid
MAX AMOUNT
$47.88
$68.37
$135.56
$2.70
$74.18
$7.98
Actual Cost
502
Rental Car
DO NOT use “Goodwill” for
rental car reimbursement
• Each expense code can be claimed only once per repair order.
• Corresponding op-code must be claimed with each expense code.
52/54
ITB11-039e
OWNER LETTER
Dear Infiniti owner:
This second notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Infiniti has decided that a defect that relates to motor vehicle safety exists in some 1997-2003 model year Infiniti QX4 vehicles.
Our records indicate that you own or lease the Infiniti vehicle identified by the VIN on the cover of this notice.
Reason for Recall
Infiniti recently discovered that, in certain instances, in states where heavy concentrations of road salt are used in the winter,
the front driver’s side strut tower housing can develop corrosion that may cause strut tower housing damage. In certain cases
this may allow the strut tower housing to contact the steering column. This would create noise and a noticeable difference in
steering effort. If not addressed, this may lead to steering system damage and possibly brake line damage, which could result
in a crash.
In the states listed below where there is heavy use of road salt in the winter and corrosion is likely to occur, the dealers will
inspect the strut housing and determine the appropriate remedy outlined below.
Connecticut
Delaware
District of Columbia
Illinois
Indiana
Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
New Hampshire
New Jersey
New York
Ohio
Pennsylvania
Rhode Island
Vermont
West Virginia
Wisconsin
According to our records, your vehicle is currently registered in one of the states listed above.
What Infiniti Will Do
In the states shown in the table above, where there is heavy use of road salt in the winter and corrosion is likely to occur, the
dealer will inspect the strut housing and perform the following:
• If no corrosion or only minor surface corrosion is present, an anti-corrosion sealant will be applied.
• If moderate corrosion is present, resin patches will be applied in addition to the sealant.
• If there is evidence of more significant corrosion, a metal reinforcement plate will be used to reinforce the strut
housing assembly.
The repair will vary based up the remedy required. In rare instances where it is impossible to repair the vehicle, Infiniti will
provide an appropriate remedy.
What You Should Do
Contact your Infiniti dealer at your earliest convenience in order to arrange an appointment to have your vehicle inspected.
Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti dealer.
If you have paid to have your strut housing sheet metal repaired due to corrosion prior to this campaign, you may be eligible for
reimbursement of the related expense. If you have additional questions you may contact the National Consumer Affairs
Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1800-662-6200. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within
ten days.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
53/54
ITB11-039e
NON REPAIRABLE REPORT
If it is determined that the vehicle is not repairable based on the presence of perforation or scab
corrosion, complete the form below and Fax it to Morley (see Fax # below).
•
•
•
•
•
Dealer faxes inspection form to Morley.
Morley contacts the customer within 24 hours to explain the next steps.
Morley schedules and performs an inspection to confirm the dealer’s findings.
Morley will negotiate with the customer.
Morley will schedule a surrender date and provide the dealer with instructions and a package of
documents.
• After surrender Morley will arrange the vehicle pickup and scrap.
NISSAN NORTH AMERICA, INC.
QX4 Strut Corrosion Campaign - Vehicle Not Repairable
CUSTOMER / VEHICLE INFORMATION
LAST NAME:
FIRST NAME:
ADDRESS:
APT #:
CITY:
DEALER NAME:
STATE:
DEALER CODE:
ZIP CODE:
CONTACT:
DAY TIME#:
TELEPHONE:
CELL #:
VIN:
ALT#:
MAKE/MODEL:
EMAIL:
MODEL YEAR:
REGION:
Infiniti QX4
MILEAGE:
SEC + #:
NNA Internal
Use:
ORIGINATOR CODE = DI
TREAD =VEHICLE CONCERNS / SUSPENSION FRONT STRUT(S) /
FINANCIAL ASSISTANCE REQUEST (CAMPAIGN/RECALL)
PLEASE REMEMBER TO DOCUMENT ALL FIELDS
COMMENTS:
Morley
Fax #
877-276-2445
Helpdesk #
877-477-2292
54/54
ITB11-039e
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TSB/Document ID: RCB-11-039-E
Replacement Service Bulletin Number:
MFR Communication Date: 2012-06-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION:FRONT:MACPHERSON STRUT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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