SB-10044319-4127

CAMPAIGN

Service Bulletin
NUMBER : SC-60R1
PAGE
SUBJECT:

SPECIAL COVERAGE EXTENSION No. ZA
“AIR BAG” Warning Light Passenger Side Seat Cushion

MODEL:

Certain 2006~2011 Suzuki Grand Vitara (JB627) (JB424) (JB632)
Certain 2007~2011 SX4 (RW420)

: 1 of 3

Condition:
“AIR BAG” warning light is on (illuminated) in the instrument cluster and Diagnostic Trouble
Code (DTC) B1312 is stored. No other DTC or condition qualifies for the coverage extension.
Cause:
Suzuki Motor Corporation has determined that certain 2006~2011 Suzuki Grand Vitara and
2007~2011 Suzuki SX4 vehicles may develop an electric circuit disconnection, due to repeated
flexing, within the Front Passenger Sensing System sensor-mat that is built into the passenger
seat bottom cushion assembly.
Correction:
Suzuki dealers are requested to provide special extended coverage to the right front seat
cushion limited to this specific B1312 DTC condition for 10 years or 120,000 miles from the
date of first use according to Suzuki’s records at no cost to the owner for diagnostics, parts
and labor.
NOTE: No coverage extension action is to be taken unless the DTC B1312 is displayed.
Even though the “AIR BAG” light is illuminated, the air bag malfunction may not
relate to the B1312 Passenger Presence Sensing System. Any other DTC’s or
symptoms should be handled according to standard Policy and Procedures.
1.

Affected Vehicles
Certain 2006~2011 Suzuki Grand Vitara (JB627) (JB424) (JB632)
Certain 2007~2011 SX4 (RW420)
Production date June 1, 2005~April 20, 2011
Note: Some vehicles are not eligible for the for the special coverage extension
even though the production date is within the production range listed above.
Please refer to Suzuki Connect>Service>Vehicle Master Inquiry-Claims History for
affected coverage extension status.

2.

Owner Notification
Suzuki owners will be notified in stages by mail starting on or around June 5, 2012 of
this special coverage extension. Please refer to the attached owner notification letter.
Issued: 05/31/2012

CAMPAIGN
NUMBER : SC-60R1
PAGE

3.

: 2 of 3

Dealers Campaign Responsibility
Dealers are to perform this important coverage extension on all affected retailed and
new or used in-stock vehicles upon presentation of DTC code B1312, including branded
titles, up to 10 years or 120,000 miles whichever comes first according to Suzuki’s inservice date records.
Refer to Grand Vitara Restraint TSB No. TS 06 05212 or SX4 Restraint TSB No. TS 02
05222 for complete inspection and repair instructions.

4.

Parts Information
Parts are required for this important Special Coverage Extension. Dealer must order
the specific part number based on year, model of vehicle and trim levels.
Please schedule appointments after parts have been ordered and shipment has
been received and verified.
NOTES:
1) Dealer Net prices markup 40%.
2) Dealer Net Prices could be subject to change in the future.

5.

Basic Information
Campaign Code
Failed Part Number
Replaced Part
Operation Code
Labor Hours
Sublet
Code
Sublet Amount

: ZA
: 85101-B1312-EXT
: Dealer enters actual part number
: QD01R0
: 0.7 hrs.
: Unspecified
: 99
: Equal to 0.1 hrs. at dealer’s established warranty rate in dollars.
: Example Only: $80.00 X 0.1hrs. =$8.00
Sublet Doc. Number : ZA
Message
: State the DTC code
Complaint Code
: 99
Defect Code
: ZA
NOTE: Diagnostic scan is to determine DTC code only. If code B1312, proceed to
cushion replacement.

Issued: 05/31/2012

CAMPAIGN
NUMBER : SC-60R1
PAGE
6.

: 3 of 3

SUZUKI CONNECT Submission Procedures
Long campaign completion
Refer to Page 6-7, Warranty Policies and Procedure Manual
Long Campaign Claim
Campaign No.
: ZA
Variation Code
: JK

7.

Notes
1) Long campaign submission required due to different models and part numbers and
sublet for 0.1 hrs. diagnostic time.
2) Courtesy Vehicle Program does not apply to special coverage extension as owner
must schedule an appointment.
3) Retain replaced parts for 60 days from the paid credit memo. Should ASMC request
the replaced parts, a UPS call tag will be provided with three pick up attempts. Any
replaced parts received and not displaying DTC B1312 will be returned to the dealer
and a claim debit adjustment will be processed.
4) Owners requesting reimbursements for previous out of warranty customer pay
repairs need to be directed to the ASMC Customer Relations Department at 800-9340934. Refer to the attached customer owner notification letter for procedures and
limitations.
Please inform all Service, Parts and Warranty Personnel accordingly.
If you have questions, please contact your Suzuki District Service and Parts Manager
(DSPM) or the Warranty Assistance Helpline at 714-996-7042.

American Suzuki Motor Corporation
Automotive Service Division
Attachments: A

Sample Owner Notification Letter

Issued: 05/31/2012

AMERICAN SUZUKI MOTOR CORPORATION
AUTOMOTIVE

VIN
NAME
STREET
CITY, STATE, ZIP

SPECIAL COVERAGE EXTENSION NOTICE
Dear Suzuki Owner,
Special Coverage Extension Code: ZA
As the owner of a Suzuki product, your continued satisfaction with our product is very important
to us.
Suzuki Motor Corporation has determined that certain 2006~2011 Suzuki Grand Vitara and
2007~2011 Suzuki SX4 vehicles may develop an electric circuit disconnection, due to flexing,
within the Front Passenger Sensing System sensor-mat that is built into the passenger seat
bottom cushion assembly. According to our records, you own or lease of one of the affected
vehicles.
If this condition occurs, the “AIR BAG” light in the instrument cluster and front passenger’s seat
belt reminder light will come on. Also, the “PASS AIR BAG OFF” indicator light will remain off
because the front passenger airbag will remain active during this malfunction even when a child
or infant is sitting in the front seat. Other than the Front Passenger Sensing System, the air bag
system will continue to operate as designed. The Diagnostic Trouble Code (DTC) B1312
identifying this condition will be stored in the vehicle on board system.
No action is required by the owner at this time unless the “AIR BAG” warning light is illuminated.
Grand Vitara

SX4

Suzuki will provide special extended coverage for passenger seat sensor mat failures for the
B1312 DTC condition for 10 years or 120,000 miles from the date of first use according to
Suzuki’s records. If required, your vehicles right front seat cushion will be replaced by a Suzuki
dealer or Suzuki service point at no cost to you for parts and labor. Please keep this letter with
your other important glove box literature for future reference and future owners. Diagnosis or
repairs for conditions determined to be other than B1312 DTC are not covered under this
special extended coverage program. This coverage extension will not extend your basic 36
month, 36,000 mile limited warranty or the 7 year, 100,000 mile power train limited warranty.

3251 E. Imperial Hwy., P.O. Box 1100, Brea, CA 92822-1100 • Tel (714) 996-7040 • Fax (714) 524-4545 • http://www.suzuki.com

To locate your nearest Suzuki dealer or service point, see below, or please call toll free (877)
697-8985 or visit our website at http://www.suzukiauto.com. The online dealer locator includes
driving instructions and maps. Repair instructions have already been sent to your Suzuki dealer
or service point, and the repair can be completed in less than one hour, if you have an
appointment and parts have been ordered by the dealer. If your dealer has a large number of
vehicles waiting service, additional time may be required.
If your vehicle is included in this special coverage extension for the B1312 DTC and you have
paid for repairs due to expired basic warranty coverage, you may be eligible for a full or partial
reimbursement up to 10 years or 120,000 whichever occurs first. Please note the following
qualifiers:
•

Only repairs that are the subject to this specific coverage extension displaying B1312
DTC are reimbursable. Additional expenses such as, but not limited to, restoring the
vehicle to a repairable standard to complete the coverage extension, normal wear and
tear, towing, rental, accommodations, damage repairs, etc. will not be reimbursed.

•

Reimbursement will be limited to the current Manufacturer’s Suggested Retail Price
(MSRP) on parts and the Suzuki published flat rate labor time allowance at a reasonable
rate for the market area.

•

An owner will not be eligible for reimbursement if the expenses for the repairs are
incurred more than 10 days after the date of the initial owner notification letter sent on
this special coverage extension by Suzuki.

•

Reimbursement claims may also be excluded when adequate documentation is not
submitted by the claimant. Repair date, repair mileage, replaced part number, and
Vehicle Identification Number (VIN) are required on the repair order to be considered for
reimbursement. Copies of the current vehicle registration and payment method are also
required to claim reimbursement.

•

Vehicles repaired prior to the availability of updated parts may be eligible for a
reimbursement and a second campaign repair under the terms of the coverage
extension.

To obtain information or request reimbursement, contact the American Suzuki Motor
Corporation, Automotive Customer Relations Department, PO Box 1100, Brea, CA 92822-1100
or call toll free (800) 934-0934. We will request an original or copy of your receipt for the repair,
and your owner notification letter.
We sincerely regret any inconvenience that this special coverage extension may cause, but we
are certain you understand our interest in your continued satisfaction with your Suzuki vehicle.

Sincerely,
AMERICAN SUZUKI MOTOR CORPORATION