SB-10044286-2463

Service Bulletin
Applies To:

08-003

2008 RL – From VIN JH4KB166.8C000001 thru JH4KB166.8C005111

May 3, 2012

Product Update: AcuraLink Does Not Receive Messages From Acura

(Supersedes 08-003, dated February 11, 2011, to revise the information marked by the black bars)
REVISION SUMMARY
Under TOOL INFORMATION, the GNA600 is now
available from the Acura Special Tool Loan Program.
BACKGROUND
A software problem does not allow the AcuraLink
control unit to accept the vehicle’s VIN from the PCM.
This prevents the vehicle’s AcuraLink system from
receiving activations, service reminders, and other
important messages from Acura.
CLIENT NOTIFICATION
All owners of affected vehicles will be mailed a
notification of this product update. An example of the
client notification is at the end of this service bulletin.
Some vehicles affected by this product update were
already updated before arriving at your dealership.
Before beginning work on a vehicle, verify its eligibility
by checking at least one of these items:
• The client has a notification letter.
• The vehicle is shown as eligible on a VIN status
inquiry.
In addition, check for a punch mark above the first
character of the engine compartment VIN. A punch
mark in that location means this product update has
already been completed.

SOFTWARE INFORMATION
To complete the procedure in this service bulletin, the
following software (or later) must be loaded into your
workstation by the dealer’s network administrator.
HDS Software Version:
2.013.017 (red CD) or later.
Database Update:
28-Jan-2008-HIP or later
The updated AcuraLink software program versions are
shown below. When you complete the AcuraLink
control unit update, you will be instructed on how to
verify the updated software versions.
Year/Model

Camelot ID

V850 ID

2008 RL

AA0336.aa.9691

AA0335AA.09.00

TOOL INFORMATION
The GNA600 is a required tool that’s used to update
vehicle control units. Shown below, the GNA600 Kit,
P/N GNA600KIT, was sent to your dealer during the fall
of 2006. For more information, refer to the GNA600
User’s Guide on the iN: In ISIS, select General
Publications, then select Tool Information, and select
Teradyne GNA600 Gateway Device User Guide for
Acura Vehicles from the list.

CORRECTIVE ACTION
Update the AcuraLink control unit with the GNA600
vehicle interface tool.
WARRANTY CLAIM INFORMATION
Operation Number: 010306
Flat Rate Time:

0.9 hour

Failed Part:

P/N 39820-SJA-A51

Defect Code:

5HP00

Symptom Code:

Q7100

Template ID:

08-003A

Skill Level:

Repair Technician

The GNA600 is available from the Acura Special Tool
Loan program. To request the loan of a special tool,
call 800-824-9655.
To order replacement parts for the GNA600 Kit, log on
to the Interactive Network (iN). Click on Service >
Quick Links > Tool and Equipment Program.

© 2012 American Honda Motor Co., Inc. – All Rights Reserved

BTB 38735-47877 (1205)

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CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and

training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.

REPAIR PROCEDURE
NOTE: To better see the on-screen steps on the
workstation and the indicators on the GNA600, back
the vehicle into your work area.
1. Remove the left trunk side trim panel:
• Refer to page 20-83 of the 05–08 RL Service
Manual, and do the steps needed to remove the
left trunk side trim panel, or
• Online, enter keywords TRUNK REM, and select
Interior Trim Removal/Installation - Trunk
Area from the list.
2. From the Windows Start menu on your iN
workstation, go to Programs and select CM
Update, then select AcuraLink Update. Follow the
on-screen instructions. Make sure that the first
screen shows the application version V2.008.003
or later, and DataBase Update 28-Jan-2008-HIP or
later. If the versions are not correct, contact your
dealer’s network administrator to load the HDS
update CD.
3. For more information on updating the AcuraLink
control unit, refer to Service Bulletin 07-027,
Updating the AcuraLink Control Unit.
NOTE: Once the programming step begins, the
update takes 30 to 35 minutes. You don’t need to
stay with the vehicle during the update.

5. Check the last digits of the Camelot and the V850
versions on the screen.
• If the digits are the same as those circled below,
the update is complete.
• If the digits are different than those circled below,
load the correct software into the GNA600, then
repeat the AcuraLink control unit update.
Check these two numbers.

Camelot: AA0336.aa.9691
V850: AA0335AA.09.00
IPL: AA0015AB.72
PLD: A6
Voltage: 13.15
Hours: 00220:45

6. Center-punch a completion mark above the first
character of the engine compartment VIN.
Center-punch here.

JH4KB1XXXXXXXXXXX
7. If you just updated a client’s vehicle, verify that
AcuraLink is activated:
• Move the vehicle outside, and position it with a
clear view of the southern sky.
• Let the engine idle for 20 minutes.
• On the navigation screen, select OK to accept
the disclaimer.
• Select the Info button, then select Messages,
and select Quick Tips from the menu.
- If there is a Welcome message on the Quick
Tips screen, AcuraLink is activated. Press the
Cancel button to exit the Quick Tips screen.
Do not delete the Welcome message.

4. Make sure the AcuraLink software was properly
updated:
• Turn the ignition switch to ON (II), and accept the
navigation system disclaimer.

- If the Quick Tips menu choice is “grayed out”
and cannot be selected, refer to AcuraLink
Symptom Troubleshooting in the service
manual.

• On the navigation buttons, press MAP, MENU,
and CANCEL at the same time. Hold the buttons
until the Select Diagnosis Items screen comes
on.
• On the navigation screen, select XM (HIP).
• Select XM (HIP) ECU.
NOTE: Do not select and change any of the other
settings. If you do, one or more of the systems may
not work properly.
• Select Telematics self-diagnosis.

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08-003

Example of Client Letter

Spring 2008

Product Update: AcuraLink Does Not Receive
Messages From Acura
Dear 2008 RL Owner:
This notice has been sent to inform you of an update
that may be needed for your vehicle.
What is the problem?

An important part of your vehicle’s AcuraLink system is
to receive service reminders, vehicle tips, and other
messages directly from Acura. Because of a software
problem, your vehicle may not be receiving these
messages.
What you should do.

Call any Acura dealer, and make an appointment to
have your vehicle updated. The dealer will update your
vehicle’s AcuraLink software free of charge. Please
plan to leave your vehicle at the dealership for half a
day to allow some flexibility in scheduling. Soon after
the software is updated, your vehicle will begin to
receive messages from Acura.
What to do if you feel this notice is in error.

Our records show that you are the current owner or
lessee of a 2008 RL involved in this product update. If
this is not the case, or the name/address information is
incorrect, please fill out and return the included,
postage-paid Information Change Card. We will then
update our records.
If you have questions.

If you have questions about this product update, or
need assistance with contacting an Acura dealer,
please call Acura Client Services at (800) 382-2238.
We apologize for any inconvenience this product
update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Acura Automobile Division

08-003

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