SB-10044141-2696

TO:

Mazda Dealership General Managers, Service Managers, and Parts Managers

DATE:

April 2012 (Original July 2007)

SUBJECT:

Revised Parts Information for Special Service Program (SSP) 73 – 2007 CX-9
Front Door Checker

Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to replace the
front door checkers on certain 2007 CX-9 vehicles produced from October 24, 2006 through
January 26, 2007.
On certain CX-9 vehicles, the front door checkers that prevent the front doors from opening too far
may break from absorbing the force generated when the front doors are opened. Should the
checkers break, the front door can still be closed. However, continued operation of the front door
with a broken door checker could result in sheet metal damage to the front door and/or the front
fender.
Owners of subject vehicles were notified by first class mail on August 13, 2007.
This package contains important information about SSP 73:
Attachment I
Attachment II
Attachment III

Dealer Information
Repair Procedure
Owner Notification Letter

For technical assistance, call the Technical Assistance Hotline at (888) 832-8477. For parts
questions, contact the Corporate Dealer Assistance Group at (877) 727-6626, option 2. For
warranty questions, contact the Warranty Hotline at (877) 727-6626, option 3.
Please make certain that the appropriate personnel in your dealership are aware of these
resources and are familiar with the details of this program before responding to customer inquiries.
Your understanding and support in carrying out this program is greatly appreciated.
Sincerely,

Satoshi Takahashi
Director, Technical Services
Mazda North American Operations

Mazda North American Operations
Technical Services Division
1444 McGaw Ave.
Irvine, CA 92614-5570
www.MazdaUSA.com

ATTACHMENT I – DEALER INFORMATION
CONDITION OF CONCERN
On certain CX-9 vehicles, the front door checkers that prevent the front doors from opening too
far may break from absorbing the force generated when the front doors are opened. Should the
checkers break, the front door can still be closed. However, continued operation of the front
door with a broken door checker could result in sheet metal damage to the front door and/or the
front fender.
SUBJECT VEHICLES
Model
VIN Range
2007 CX-9

JM3 TB**** 70 100082 – 110351

Build Date Range
October 24, 2006 through
January 26, 2007

The asterisk symbol “*” can be any letter or number.
OWNER NOTIFICATION
Mazda notified U.S. owners by first class mail on August 13, 2007.
PARTS INFORMATION
Description
Part Number
Door Checker
TDY2-58-270A
Assembly
Door Trim Fastener
GJ6A-68-AB1
Campaign Label
9999-95-065A-00

Qty
2
0 - 18
1

Note
Front door checkers (right & left)
When necessary

PARTS ORDERING INFORMATION
Parts ordering restrictions have been eliminated for this campaign. Parts may be ordered
through the eMDCS Parts Ordering System.
Campaign labels are available in quantities of 50 per package by ordering thru Mstore.
WARRANTY CLAIM PROCESSING INFORMATION
Replacement of door checkers
(both right and left)
Warranty Type Code
A
Symptom Code
99
Damage Code
99
Process Number
A0727A
Part Number Main Cause
TDY2-58-270A
Quantity
2
Related Part Number
GJ6A-68-AB1
Quantity
0 - 18
Labor Operation Code
XXC1EXRX
Labor Hours
0.6 hrs.
RENTAL CAR
A rental car may be provided to the customer if eligible based on the terms and conditions of
the Rental Car Reimbursement Program, policy 12.0. Rental car reimbursements are available
only on 2001 and newer vehicles within the mileage and time limitations under the New Vehicle
Limited Warranty. If the customer was placed in a rental car while the campaign was being
completed, submit a separate claim/problem using the standard rental claim information.

Page 1 of 2

Warranty Type Code
Symptom Code
Damage Code
Part Number Main
Cause
Part Quantity
Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice
Number
Sublet Type Code
Sublet Amount

A
99
99
5555-RE-NTAL
0
MM012XRX
0.0

Number from Rental Invoice or Dealer Purchase
Order
Enter “L”
Up to $30.00 per day for the number of days
customer had rental car
Rental expenses exceeding the two-day limit will require prior DCSM Authorization, as outlined
in the Rental Car Reimbursement Program policy.
VERIFY THE VEHICLE NEEDS THE SSP
1. Verify the vehicle is within the following ranges:
Model
VIN Range
2007 CX-9

JM3 TB**** 70 100082 – 110351

Build Date Range
October 24, 2006 through
January 26, 2007

If the vehicle is within the above ranges, go to step 2.
If vehicle is not within the above ranges, return it to the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an
Authorized Modification Label SSP 73 attached to the vehicle’s bulkhead.
eMDCS System - Vehicle Status Inquiry Results
If eMDCS displays:
Campaign Label is:

Action to perform:
Contact the Mazda Corporate Dealer
Present
Assistance Group at (877) 727-6626
SSP 73 OPEN
to update vehicle history
Not present
Proceed to “REPAIR PROCEDURE”
Return vehicle to inventory or
Present
customer
SSP 73 CLOSED
Complete a label and apply to
Not present
vehicle's bulkhead
SSP does not apply to this vehicle.
SSP 73 is not
Does not apply
Return vehicle to inventory or
displayed
customer
Note: Verify the SSP number, as the vehicle may have multiple labels.
REPAIR PROCEDURE
Please refer to Attachment II.

Page 2 of 2

ATTACHMENT II
SSP 73

CX-9 - DOOR CHECKER
SSP/RECALL TEMPLATE

A. VEHICLE INSPECTION PROCEDURE
1. Verify that the vehicle is within the following range:
• 2007 CX-9 - VIN Range: JM3 TB**** 70 100082 – 110351
- If the vehicle is within the above range, proceed to step 2.
- If the vehicle is not within the above range, return the vehicle to the customer or inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for a Campaign Label
SSP 73 attached to the vehicle’s hood or bulkhead. Refer to eMDCS System - Warranty Vehicle Inquiry
Results table below.
NOTE: Verify SSP number as the vehicle may have multiple SSPs.
CAMPAIGN
LABEL

campaign_label

CAMPAIGN
LABEL

CAMPAIGN LABEL
CAMPAIGN NO:_____________
DEALER CODE:_____________
DATE:
P/N 9999-95-065A-05
1326b

eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays:

Campaign Label is:

Action to perform:

Present

Contact the Mazda Corporate Dealer Assistance
Group at (877) 727-6626 to update vehicle history.

Not present

Proceed to “REPAIR PROCEDURE”.

Present

Return vehicle to inventory or customer.

Not present

Complete a label and apply to vehicle’s hood or bulkhead.

Does not apply

SSP does not apply to this vehicle. Return vehicle to
inventory or customer.

SSP73 OPEN

SSP73 CLOSED

SSP73 is not displayed

Page 1 of 6

ATTACHMENT II
SSP 73

B. REPAIR PROCEDURE
1. Record customer radio station presets.
2. Disconnect the negative battery cable.
3. Remove the inner garnish. (Detach clips A and hook B by pulling them in the direction of the arrow.)

4. Open the cover using a small flathead screwdriver and remove the screw.
5. Remove the armrest garnish in the direction of the arrow.
6. Remove the bolt located behind the armrest garnish.
7. Detach clips A from the front door using a fastener remover.
8. Pull the front door trim upward and detach tabs B from the front door.

Page 2 of 6

ATTACHMENT II
SSP 73
9. Remove tab A, and move the front door trim in the direction of the arrow.

10. Turn the inner handle cover in the direction of the arrow and remove it from the front door trim.

11. For the driver’s door, disconnect the power window main switch connector and the power outer mirror switch
connector and door lock switch connector.
12. For the passenger’s door, disconnect the power window sub switch connector.
13. For both doors, disconnect the courtesy light connector.
14. Remove the front door trim.

Page 3 of 6

ATTACHMENT II
SSP 73
15. Remove the front door speaker with the wiring harness passing through the groove of the front door module.

16. Remove the front door checker.

17. Install new front door checker.
Checker-to-Door Tightening Torque: 77.8-112.4 in lbf (8.8-12.7 N.m)
Checker-to-Body Tightening Torque: 10.4-14.7 ft lbf (14-20 N.m)

Page 4 of 6

ATTACHMENT II
SSP 73
18. Install the front door speaker.
CAUTION:
•

If the front door speaker is installed with the wiring harness out of the groove, damage to the
wiring harness may occur.

19. Install the remainder of components in the reverse order of removal.
20. Connect negative battery cable.
Tightening Torque: 25.7-43.3 in lbf (2.9-4.9 N.m)
21. Turn ignition to ON position.
22. Set clock and input customer radio station presets.
23. From driver’s seat ensure window lockout switch is NOT depressed.

POWER WINDOW MAIN SWITCH

1601a

ENSURE WINDOW LOCKOUT
SWITCH IS NOT DEPRESSED

Page 5 of 6

ATTACHMENT II
SSP 73
24. Press window switch down to fully open door window.
25. Pull window switch up to fully close door window; hold switch up for two (2) seconds; release switch.

OPEN WINDOW FULLY, CLOSE WINDOW
FULLY HOLDING SWITCH UP FOR
TWO(2) SECONDS, RELEASE SWITCH

1601b

26. Move to front passenger seat and repeat Steps 24 - 25 on passenger window switch.
27. Verify proper window operation using each door switch.

C. CAMPAIGN LABEL INSTALLATION
Complete a “Campaign Label” with the SSP number written on the sticker and affix it to the vehicle’s hood or
bulkhead. Refer back to the illustration under “A. VEHICLE INSPECTION PROCEDURE”.

Page 6 of 6