SB-10043942-3007

Classificatio n:

EL12-015

Reference:

Date:

NTB12-041

April 27, 2012

IGNITION SWITCH (PUSH BUTTON) WILL NOT RESPOND
APPLIED
VEHICLES:

2011 – 2012 Altima Sedan, Coupe & Hybrid (L32, CL32, & L32HV)
2011 – 2012 Maxima (A35)
2011 – 2012 370Z Coupe (Z34) – Roadster not included
2011 – 2012 Murano (Z51) - Cross cabriolet not included
2012 GT-R (R35)

APPLIED VINs:

Refer to the table on page 2.

IF YOU CONFIRM:
1. The vehicle you are working on falls within the Applied Range of this bulletin (see
Applied Dates and VINs table on page 2),
and
2. The following conditions exist or the customer reports the following condition(s)
occurred:
When trying to start the engine,
• The instrument panel lights up, and
• The engine does not crank, (no crank, no start), (hybrid “ready” will not light), and
• The ignition push button is not responsive (no action occurs when the button is
pressed additional times).
or
When trying to turn the engine OFF,
• The instrument panel stays lit, and
• The engine does not turn OFF (hybrid “ready” will not turn OFF), and
• The ignition push button is not responsive (no action occurs when the button is
pressed additional times).
ACTIONS
1. Check the 12V battery State of Charge (SOC) and recharge if necessary.
2. Reprogram the BCM per the Service Procedure in this bulletin.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Applied VINs
Model

Year

370Z
Coupe
GT-R
Murano 2WD
Murano 4WD

Altima
Sedan, Coupe,
and Hybrid

Maxima

Applied VINs – on or:
After

Before

2011

JN1AZ4EH(*)BM 551888

JN1AZ4EH(*)BM 555448

2012

JN1AZ4EH(*)CM 560001

JN1AZ4EH(*)CM 560470

2012

JN1AR5EF(*)CM 251149

JN1AR5EF(*)CM 251373

2011
2012
2011
2012

JN8AZ1MU(*)BW 060046
JN8AZ1MU(*)CW 100001
JN8AZ1MW(*)BW 170078
JN8AZ1MW(*)CW 200001

JN8AZ1MU(*)BW 070370
JN8AZ1MU(*)CW 101250

2011
Two assembly lines

1N4(*)L2(***)BC 143037

1N4(*)L2(***)BC 185867

1N4(*)L2(***)BN 463258

1N4(*)L2(***)BN 517167

2012
Two assembly lines

1N4(*)L2(***)CC 100000

1N4(*)L2(***)CC 147708

1N4(*)L2(***)CN 400000

1N4(*)L2(***)CN 452245

2011
2012

1N4AA5AP(*)BC 830692
1N4AA5AP(*)CC 800000

1N4AA5AP(*)BC 869861
1N4AA5AP(*)CC 804635

JN8AZ1MW(*)BW 188648
JN8AZ1MW(*)CW 201900

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
BCM REPROGRAMMING
(1)
RX2EAA
HD
32
0.7 hrs
(1) Refer to the electronic parts catalog (FAST or equivalent) and use the BCM part number
at the PFP.

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IMPORTANT INFORMATION:

CAUTION: Do Not disconnect the battery cable while the engine is running.
•

If the battery cable is disconnected while the engine is running the engine will
continue to run and electronic components may be damaged.

NOTE:
Do the following if the ignition is in a non-responsive condition:
The engine does not start, and/or the ignition will not turn OFF (hybrid “ready” will not go
OFF or ON):
•

Disconnect the negative battery cable, wait 2 minutes and then reconnect.

The engine is running and will not turn OFF:
•

Pull the fuel pump fuse from the fuse panel, wait for the engine to stop, and then
reinstall the fuse.
¾ Refer to the service manual for fuel pump fuse location.

•

Disconnect the negative battery cable, wait 2 minutes and then reconnect.

If it was necessary to disconnect the battery due to one of the above conditions, at
the end of the procedure make sure to do the following:
•
•
•

Reset the clock.
If needed, reinitializes the power windows, sunroof, rear door. Refer to the
appropriate Service Manual for initialization information.
Inform the customer that the following items will need to be reset.
¾ Automatic Drive Position setting (if equipped).
¾ Radio station presets.
¾ Preferred settings for the Automatic Temperature Control (if equipped).

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NTB12-041

SERVICE PROCEDURE

Make Sure the “BCM Reprogramming Tool” has been installed into the CONSULT PC
as follows:

NOTE: If the BCM reprogramming tool has already been installed, skip to BCM
Reprogramming Procedure on the next page.

1. The Panasonic Tough book (CONSULT PC) automatically gets the BCM
reprogramming tool during ASIST synchronization.

2. The CONSULT PC will display a notification that updates are available.

3. Follow the on-screen instructions to install the BCM reprogramming tool.

4. Once installed, the BCM reprogrammer tool is available by selecting Start > All
Programs > BCM2010 Reprogrammer.exe

NOTE
•

Key registration, BCM configuration, TPMS data, and user customized settings are
not affected by BCM reprogramming.

•

Successful completion of BCM reprogramming will change the BCM part number. At
the end of reprogramming make sure the new part number and the old part number
are different.

•

Some DTCs may appear after reprogramming. All DTC’s should be cleared before
returning the vehicle to the customer.

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NTB12-041

BCM Reprogramming Procedure

1. Check the 12V battery SOC. If needed, recharge.
•

The GR8 is recommended for battery testing and charging.

2. If your CONSULT PC has an active screen saver – disable it – turn it off.

3. Use the USB cable to connect the Vehicle Interface (VI) to the CONSULT PC and then
connect the VI to the vehicle. (VI or VI plus (VI2) can be used.)

IMPORTANT: The USB cable must be used for BCM reprogramming.

4. Use C-III or C-III plus to diagnosis, repair, and clear any/all DTCs before performing
BCM reprogramming.

5. Close C-III or C-III plus:
•
•
•

It is essential that C-III and C-III plus applications are shut down before
starting the BCM reprogram procedure.
Failure to shut down these applications will cause damage to the BCM.
Damaged cause by improper procedures is not considered a warrantable
repair.

6. Connect the AC Adapter to the CONSULT PC.

7. Turn off all electronic equipment near the vehicle that transmit electromagnetic
waves (e.g., cell phones, cordless phones, printers, etc.).

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NTB12-041

8. Turn the ignition OFF.

9. Launch the BCM reprogrammer:
Start > All Programs > BCM2010 Reprogrammer.exe

10. Make selections on the main screen (see Figure 1).
a. Language – (English is the default)
b. Vehicle Interface: Consult-III VI or Consult-III plus VI2

11. Select BCM Re-program

10a
10b

11

Figure 1

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NTB12-041

12. Make sure each of the preconditions listed on the screen have been met (see Figure 2).

13. Turn the hazard flashers ON, and confirm they are working.

NOTE: When OK is selected in the next step, BCM reprogramming will start.

14. Select OK – BCM reprogramming will start.
•

Do not operate any vehicle systems during BCM reprogramming.

•

During reprogramming the hazard flashers will stop flashing.

•

Progress bars will display for each phase of the reprogramming process.

•

Reprogramming will take about 3 minutes.

12

14
Figure 2

Refer to the next page for possible error messages.
Refer to page 9 for the reprogram completion screen.

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Error – BCM reprogramming is not needed for this vehicle.

•

The reprogramming process
will stop and the message in
Figure 3 will display.

•

Select OK, to return to the
main screen and then select
Exit.

•

Use C-III or C-III plus to clear
any DTCs that may have
stored.

Figure 3

Error – BCM reprogramming failed (reprogramming did not complete correctly)
•

The reprogramming process
will stop and the message in
Figure 4 will display.

1st time you get this error message:
a. Check all connections: USB
cable, power supply, VI
connection, etc.
b. Select OK, to return to the
main screen.
c. Restart the reprogramming
process.
If you get this error a 2nd time:
a. Select OK, to return to the
main screen.

Figure 4

b. Exit BCM reprogramming.
continued on the next page

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NTB12-041

c. Record the radio station presets.
d. If equipped with Automatic Temperature Control, record the customer settings. Refer
to the appropriate Service Manual for customer setting information.
e. Disconnect the negative battery cable, wait 3 minutes and then reconnect.
f. Go to page 5 and restart from the beginning of the BCM reprogramming process.

NOTE: If the battery was disconnected, at the end of the procedure make sure to do
the following:
• Reset the clock and the radio station presets.
• If needed, reinitializes the power windows, sunroof, rear door. Refer to the
appropriate Service Manual for initialization information.
• Reset the customer settings for the Automatic Temperature Control (if equipped).
• Inform the customer that their Automatic Drive Position setting will need to be
reset (if equipped).

NOTE: When BCM reprogramming is complete the screen in Figure 5 displays and the
hazard flashers will start flashing.

15. Turn OFF the hazard lights.

16. Select OK.

NOTE: When OK is selected, Internet
Explorer will automatically launch and
the screen in Figure 6 (shown on the
next page) will display.
16
Figure 5

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NTB12-041

17. Print the Internet Explorer screen shown in Figure 6 and attach a copy to the repair
order.

Figure 6

18. Close all windows of the BCM reprogramming tool.

19. Use C-III or C-III plus to erase any DTCs that may have been stored.

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NTB12-041