SB-10043938-4098

Class ification:

Refere nc e:

Date :

EL12-016

ITB12-024

April 27, 2012

IGNITION SWITCH (PUSH BUTTON) WILL NOT RESPOND
APPLIED VEHICLES: 2010 – 2012 G37 Coupe (CV36)
2011 – 2012 G37 Sedan (V36)
2011 – 2012 G25 Sedan (V36)
NOTE: G convertible not included.
2011 – 2012 EX35 (J50)
APPLIED
DATES and VINs:

2011 – 2012 FX35/50 (S51)
Refer to the table on page 2.

IF YOU CONFIRM:
1. The vehicle you are working on falls within the Applied Range of this bulletin (see Applied Dates and VINs
table on page 2),
and
2. The following condition(s) exist or the customer reports the following condition(s) occurred:
When trying to start the engine,
• The instrument panel lights up, and
• The engine does not crank, (no crank, no start), and
• The ignition push button is not responsive (no action occurs when the button is pressed additional
times).
or
When trying to turn the engine OFF,
• The instrument panel stays lit, and
• The engine does not turn OFF, and
• The ignition push button is not responsive (no action occurs when the button is pressed additional
times).
ACTIONS
1. Check the battery State of Charge (SOC) and recharge if necessary.
2. Reprogram the BCM per the Service Procedure in this bulletin.

Infiniti bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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Applied Dates and VINs
Assy.
Model
Year
Lines
G37
Sedan 2WD

G37
Sedan 4WD

G25
Sedan 2WD
G25
Sedan 4WD

G37
Coupe 2WD
G37
Coupe 4WD
EX35 2WD
EX35 4WD

FX35 2WD
FX35 4WD
FX50

2011

2

2012

2

2011

2

2012

2

2011

2

2012

2

2011

2

2012

2

2010
2011
2012
2010
2011
2012

Applied VINs – on or:
After
Before
JN1CV6AP(*)BM 300601 JN1CV6AP(*)BM 305679
JN1CV6AP(*)BM 501776

JN1CV6AP(*)BM 501889

JN1CV6AP(*)CM 620003

JN1CV6AP(*)CM 622245

JN1CV6AP(*)CM 930001

JN1CV6AP(*)CM 930319

JN1CV6AR(*)BM 350834

JN1CV6AR(*)BM 357083

JN1CV6AR(*)BM 402428
JN1CV6AR(*)CM 670002
JN1CV6AR(*)CM 970002

JN1CV6AR(*)BM 413043
JN1CV6AR(*)CM 672878
JN1CV6AR(*)CM 970349

JN1DV6AP(*)BM 601765
JN1DV6AP(*)BM 830583
JN1DV6AP(*)CM 700002
JN1DV6AP(*)CM 810004
JN1DV6AR(*)BM 450936
JN1DV6AR(*)BM 651929
JN1DV6AR(*)CM 730003
JN1DV6AR(*)CM 860002

JN1DV6AP(*)BM 604444
JN1DV6AP(*)BM 831659
JN1DV6AP(*)CM 700101
JN1DV6AP(*)CM 810644
JN1DV6AR(*)BM 452356
JN1DV6AR(*)BM 654380
JN1DV6AR(*)CM 730090
JN1DV6AR(*)CM 860566

1
1
1
1
1
1

JN1CV6EK(*)AM 105261
JN1CV6EK(*)BM 210017
JN1CV6EK(*)CM 420002
JN1CV6EL(*)AM 153915
JN1CV6EL(*)BM 260011
JN1CV6EL(*)CM 470001

JN1CV6EK(*)AM 105273
JN1CV6EK(*)BM 215823
JN1CV6EK(*)CM 421031
JN1CV6EL(*)AM 153919
JN1CV6EL(*)BM 264386
JN1CV6EL(*)CM 470823

2011
2012
2011
2012

1
1
1
1

JN1AJ0HP(*)BM 800301
JN1AJ0HP(*)CM 400001
JN1AJ0HR(*)BM 850638
JN1AJ0HR(*)CM 450001

JN1AJ0HP(*)BM 802575
JN1AJ0HP(*)CM 400883
JN1AJ0HR(*)BM 855299
JN1AJ0HR(*)CM 451412

2011

2

2012

1

2011

2

2012

1

2011

2

2012

1

JN8AS1MU(*)BM 110780
JN8AS1MU(*)BM 710004
JN8AS1MU(*)CM 120001
JN8AS1MW(*)BM 141336
JN8AS1MW(*)BM 730003
JN8AS1MW(*)CM 150001
JN8BS1MW(*)BM 170188
JN8BS1MW(*)BM 760007
JN8BS1MW(*)CM 180001

JN8AS1MU(*)BM 111370
JN8AS1MU(*)BM 712188
JN8AS1MU(*)CM 120362
JN8AS1MW(*)BM 142284
JN8AS1MW(*)BM 735097
JN8AS1MW(*)CM 151071
JN8BS1MW(*)BM 170287
JN8BS1MW(*)BM 760367
JN8BS1MW(*)CM 180076

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ITB12-024

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

BCM REPROGRAMMING
(1)
RX2EAA
HD
32
0.7 hrs
(1) Refer to the electronic parts catalog (FAST or equivalent) and use the BCM part number at the PFP.

IMPORTANT INFORMATION:
CAUTION: Do Not disconnect the battery cable while the engine is running.
•

If a battery cable is disconnected while the engine is running the engine will continue to run and
electronic components may be damaged.

NOTE:
Do the following if the ignition is in a non-responsive condition:
The engine does not start, and the ignition will not turn OFF:
•

Disconnect the negative battery cable, wait 2 minutes and then reconnect.

The engine is running and will not turn OFF:
•

Pull the fuel pump fuse from the fuse panel, wait for the engine to stop, and then reinstall the fuse.
¾ Refer to the appropriate service manual for fuel pump fuse location.

•

Disconnect the negative battery cable, wait 2 minutes and then reconnect.

If it was necessary to disconnect the battery due to one of the above conditions, at the end of the
procedure make sure to do the following:
•
•
•

Reset the clock.
If needed, reinitializes the power windows, sunroof, rear door. Refer to the appropriate Service
Manual for initialization information.
Inform the customer that the following items will need to be reset.
¾ Automatic Drive Position setting (if equipped).
¾ Radio station presets.
¾ Preferred settings for the Automatic Temperature Control (if equipped).
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ITB12-024

SERVICE PROCEDURE
Make Sure the “BCM Reprogramming Tool” has been installed into the CONSULT PC as follows:
NOTE: If the BCM reprogramming tool has already been installed, skip to BCM Reprogramming Procedure
on the next page.

1. The Panasonic Tough book (CONSULT PC) automatically gets the BCM reprogramming tool during ASIST
synchronization.

2. The CONSULT PC will display a notification that updates are available.

3. Follow the on-screen instructions to install the BCM reprogramming tool.

4. Once installed, the BCM reprogrammer tool is available by selecting Start > All Programs > BCM2010
Reprogrammer.exe

NOTE
•

Key registration, BCM configuration, TPMS data, and user customized settings are not affected by
BCM reprogramming.

•

Successful completion of BCM reprogramming will change the BCM part number. At the end of
reprogramming, make sure the new part number and the old part number are different.

•

Some DTCs may appear after reprogramming. All DTC’s should be cleared before returning the vehicle
to the customer.

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ITB12-024

BCM Reprogramming Procedure
1. Check the battery SOC. If needed, recharge.
•

The GR8 is recommended for battery testing and charging.

2. If your CONSULT PC has an active screen saver – disable it – turn it off.

3. Use the USB cable to connect the Vehicle Interface (VI) to the CONSULT PC and then connect the VI to
the vehicle. (VI or VI plus (VI2) can be used.)

IMPORTANT: The USB cable must be used for BCM reprogramming.

4. Use C-III or C-III plus to diagnosis, repair, and clear any/all DTCs before performing BCM reprogramming.

5. Close C-III or C-III plus:
•
•
•

It is essential that C-III and C-III plus applications are shut down before starting the BCM
reprogram procedure.
Failure to shut down these applications will cause damage to the BCM.
Damaged cause by improper procedures is not considered a warrantable repair.

6. Connect the AC Adapter to the CONSULT PC.

7. Turn off all electronic equipment near the vehicle that transmit electromagnetic waves (e.g., cell
phones, cordless phones, printers, etc.).

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ITB12-024

8. Turn the ignition OFF.

9. Launch the BCM reprogrammer - Start > All Programs > BCM2010 Reprogrammer.exe

10. Make selections on the main screen (see Figure 1).
a. Language – (English is the default)
b. Vehicle Interface: Consult-III VI or Consult-III plus VI2

11. Select BCM Re-program

10a

10b

11

Figure 1

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ITB12-024

12. Make sure each of the preconditions listed on the screen have been met (see Figure 2).
13. Turn the hazard flashers ON, and confirm they are working.
NOTE: When OK is selected in the next step, BCM reprogramming will start.
14. Select OK – BCM reprogramming will start.
•

Do not operate any vehicle systems during BCM reprogramming.

•

During reprogramming the hazard flashers will stop flashing.

•

Progress bars will display for each phase of the reprogramming process.

•

Reprogramming will take about 3 minutes.

12

14
Figure 2
Refer to the next page for possible error messages.
Refer to page 9 for the reprogram completion screen.

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ITB12-024

Error – BCM reprogramming is not needed for this vehicle.

•

The reprogramming process will
stop and the message in Figure 3
will display.

•

Select OK, to return to the main
screen and then select Exit.

•

Use C-III or C-III plus to clear any
DTCs that may have stored.

Figure 3

Error – BCM reprogramming failed (reprogramming did not complete correctly)
•

The reprogramming process will
stop and the message in Figure 4
will display.

1st time you get this error message:
a. Check all connections: USB cable,
power supply, VI connection, etc.
b. Select OK, to return to the main
screen.
c. Restart the reprogramming process.
If you get this error a 2nd time:
a. Select OK, to return to the main
screen.
b. Exit BCM reprogramming.

Figure 4

continued on the next page

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ITB12-024

c. Record the radio station presets.
d. If equipped with Automatic Temperature Control, record the customer settings. Refer to the appropriate
Service Manual for customer setting information.
e. Disconnect the negative battery cable, wait 3 minutes and then reconnect.
f.

Go to page 5 and restart from the beginning of the BCM reprogramming process.
NOTE: If the battery was disconnected, at the end of the procedure make sure to do the following:
• Reset the clock and the radio station presets.
• If needed, reinitializes the power windows, sunroof, rear door. Refer to the appropriate Service
Manual for initialization information.
• Reset the customer settings for the Automatic Temperature Control (if equipped).
• Inform the customer that their Automatic Drive Position setting will need to be reset (if equipped).

NOTE: When BCM reprogramming is complete the screen in Figure 5 displays and the hazard flashers will start
flashing.

15. Turn OFF the hazard lights.
16. Select OK.

NOTE: When OK is selected, Internet Explorer will
automatically launch and the screen in Figure 6
(shown on the next page) will display.
16
Figure 5

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ITB12-024

17. Print the Internet Explorer screen shown in Figure 6 and attach a copy to the repair order.

Figure 6

18. Close all windows of the BCM reprogramming tool.

19. Use C-III or C-III plus to erase any DTCs that may have been stored.

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ITB12-024