SB-10043908-9791

Bulletin No.: 12032
Date: February 2012

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Serpentine Belt Separation

MODELS:

2012 Buick LaCrosse, Regal
2013 Chevrolet Malibu
THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2012.

CONDITION
Certain 2012 model year Buick LaCrosse and Regal vehicles, and 2013 model year Chevrolet
Malibu vehicles, may have a condition in which the serpentine belt was manufactured with
nicked or cut tensile cord, and could cause the belt to separate. If this occurs, it could result in
the illumination of the Service Engine Soon light, and if the vehicle continues to be driven, the
red "Battery", Service Battery Charging System, and Battery Saver Active messages may
illuminate, and a battery drain will result.
CORRECTION
Dealers are to replace the serpentine belt.
VEHICLES INVOLVED
Involved are certain 2012 model year Buick LaCrosse and Regal vehicles, and 2013 model
year Chevrolet Malibu vehicles.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty Management system. Not all
vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not
have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
Copyright 2012 General Motors. All Rights Reserved .

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February 2012

Bulletin No.: 12032

than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
12646670

Description
BELT,GEN & A/C CMPR

Quantity/Vehicle
1

SERVICE PROCEDURE
1. Remove the drive belt from the vehicle. Refer to Drive Belt Replacement in SI.
2. Install a new drive belt, P/N 12646670. Refer to Drive Belt Replacement in SI.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2544

Description
Replace Drive Belt

Labor
Time
1.0

CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers,
regardless of mileage, age of vehicle, or ownership, through September 30, 2012.

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February 2012

Bulletin No.: 12032

Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service through September 30, 2012, you must take the steps necessary to be
sure the program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary
Technician
Certification

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February 2012

Bulletin No.: 12032
March 2012

Dear General Motors Customer:
We have learned that your 2012 model year Buick LaCrosse or Regal, or 2013 model year
Chevrolet Malibu vehicle, may have a condition in which the serpentine belt was manufactured
with nicked or cut tensile cord, and could cause the belt to separate. If this occurs, it could
result in the illumination of the Service Engine Soon light, and if you continue to drive the
vehicle, the red "Battery", Service Battery Charging System, and Battery Saver Active
messages may illuminate, and a battery drain will result.
Your satisfaction with your Buick LaCrosse or Regal is very important to us, so we are
announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the serpentine belt. This service will be
performed for you at no charge until September 30, 2012. After that, any applicable warranty
will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Buick
Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
12032