SB-10043889-1356

Service Bulletin
Applies To:

12-022
April 6, 2012

2012 CR-V – ALL

Front Door Does Not Open From the Inside
SYMPTOM
Either the driver’s door or the front passenger’s door or
both doors do not open from the inside using the inner
door handle.
PROBABLE CAUSE
The inner handle cable has disengaged from the
handle.

REPAIR PROCEDURE
NOTE: Use the appropriate tool from the KTC trim tool
set to avoid damage when removing components.
1. Carefully pry out the door mirror cover to detach the
clips, then remove the door mirror cover. If
necessary, disconnect the tweeter connector.
DOOR
MIRROR
COVER

CORRECTIVE ACTION
Replace both front inner door handles and, if needed,
their caps.

CLIPS

PARTS INFORMATION
Left Inner Door Handle:
P/N 72160-T0A-A02ZA
P/N 72160-T0A-A02ZB

1
2

TWEETER
CONNECTOR

Right Inner Door Handle:
P/N 72120-T0A-A02ZA
P/N 72120-T0A-A02ZB
Left Inner Handle Cap: (Replace only on North
American-built vehicles: VIN begins with 5J6 or 2HK).
P/N 72161-T0A-A01ZA
P/N 72161-T0A-A01ZB

2. Carefully pry out on the notch in the power window
switch panel to detach the clips and the hooks.
Disconnect the connectors, then remove the power
window switch panel.

Right Inner Handle Cap: (Replace only on North
American-built vehicles: VIN begins with 5J6 or 2HK).
P/N 72121-T0A-A01ZA
P/N 72121-T0A-A01ZB

CLIPS (2)
HOOKS
1

2

TOOL INFORMATION
KTC Trim Tool Set: SOJATP2014

NOTCH

3

SWITCH
PANEL

WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number: 8181C7
Flat Rate Time:

0.3 hour

Failed Part:

P/N 72160-T0A-A02ZA

Defect Code:

05701

Symptom Code:

03217

Skill Level:

Repair Technician

© 2012 American Honda Motor Co., Inc. – All Rights Reserved

CONNECTOR

ATB 47664 (1204)

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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.

3. Carefully pry out on the upper hook on the inner
handle cap, then pull back the inner handle cap to
remove it.

6. Starting at the bottom edge of the door panel,
detach the clips with a commercially available trim
pad remover.

UPPER
HOOK

1

INNER
HANDLE CAP

2

3

4

4. Remove the two screws securing the inner handle.
INNER HANDLE

7. Starting at the rear, pull the door panel upward.
8. Remove the inner handle from the door panel, then
remove the door panel.
9. Release the cable fasteners, then disconnect the
latch cable and the inner handle cable, if not
already disconnected in the order shown.

5. Remove the pull pocket mat, then remove the
screw.
PULL POCKET MAT

10. Install the latch cable and inner handle cable to the
new inner handle, secure the cable fasteners, then
install the new inner handle.
11. Reinstall the door panel, the pull pocket mat, and
the new inner handle cap.
12. Reconnect the connectors to the power window
switch panel, and reinstall the power window switch
panel.
13. If necessary, reconnect the tweeter connector.
Reinstall the door mirror cover.
14. Repeat steps 1 thru 13 on the opposite inner door
handle.

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12-022