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SB-10043865-5021
SI B62 01 12
Instruments

February 2012
Technical Service

SUBJECT

Incorrect Needle Position in the Basic Cluster
MODEL

F25 (X3)
Vehicles produced from 8/3/2010 to 9/30/2011
Only vehicles equipped with basic instrument cluster (with small display 2.7”)
SITUATION

1. One or more instrument cluster gauge needles stops at a random position (speedometer,
tachometer, fuel gauge). The needle will remain in the wrong position even after the ignition is
switched off.
2. The gauge needles may display incorrect values or move in the wrong direction.
CAUSE

Software error in the instrument cluster
PROCEDURE

Do not replace parts.
1. With ISTA (Integrated Service Technical Application) D2.28.0 or higher, work through the
corresponding test modules ABL “AW6210_WAS4-Incorrect needle position in the instrument
cluster” that can be found under the following path:
“Activities / Information search / Functional structure / 03 Body / Display and information
functions / [!] Current fault patterns / Wrong needle position in the instrument cluster”
2. If the problem is corrected by completing the test plan to reset the gauges (this reinitializes the
gauges), proceed to the next step (3).
If the problem is not corrected with a gauge reset, perform standard troubleshooting.
Note: When the ISTA system message displays:
Battery voltage only “XX.XX” V. Please connect charger.
Please note the displayed battery voltage reading in the repair order comments section.
3. Update the software with ISTA/P 2.43.1 or higher. If the Kombi is not included in the measures
plan, select the Kombi and add programming and coding.

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Note that ISTA/P will automatically reprogram and code all programmable control modules that do not
have the latest software.
For information on programming and coding with ISTA/P, refer to CenterNet / Aftersales / Workshop
Technology / Vehicle Programming.
WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty or the BMW Certified PreOwned Program.
Defect Code

62 11 20 18 00

Incorrect display in the instrument
cluster

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2

Performing “vehicle test” (with vehicle
diagnosis system – checking faults)

Refer to KSD2

Charging battery

Work Time (WT)

Performing vehicle diagnosis – test module

Refer to KSD2

Programming / encoding control unit(s)

and if necessary, also
61 21 528
and if necessary, also
61 00 006
and
61 00 730

Labor operation code 00 00 006 is a main labor operation. If you are using a main labor code for another
repair, use the plus code labor operation 00 00 556 instead.
Even though work time labor operation code 61 00 006 ends in “006,” it is not considered a Main labor
operation.
Work time (WT) labor operation 61 00 006 requires an individual punch time.
Refer to KSD2 for the corresponding flat rate unit (FRU) allowance. Enter the Chassis Number, which
consists of the last 7 digits of the Vehicle Identification Number (VIN). Click on the “Search” button,
and then enter the applicable flat rate labor operation in the FR code field
If a control module fails to program correctly or initializations are required, the additional work must be
claimed with separate labor operations under the defect code listed above, refer to KSD2.
Other Repairs
As outlined in the Procedure section “Step 2”, if performing the ISTA diagnostics and related test plans
results in other eligible and covered work, claim this work with the applicable defect code and labor
operations listed in KSD2.
[ Copyright © 2012 BMW of North America, LLC ]

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