SB-10043855-5002

Bulletin No.: 11188
Date: March 2012

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Enhanced 120 Volt Charge Cord

MODELS:

2011-2012 Chevrolet Volt

CONDITION
General Motors has developed a new enhanced 120 volt charge cord for certain 2011-2012
model year Chevrolet Volt vehicles and is making it available to customers. The optional 240
volt home charging unit is not affected.
CORRECTION
Dealers are to exchange the 120 volt charge cord with a new enhanced 120 volt charge cord.
Customers will be advised to provide the dealer with their original 120 volt charge cord to
complete the exchange. If a customer purchased any additional 120 volt charge cords, they are
also eligible for exchange and should be returned, as well.
VEHICLES INVOLVED
Involved are certain 2011-2012 model year Chevrolet Volt vehicles.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty Management system. Not all
vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.

Copyright 2012 General Motors. All Rights Reserved .

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March 2012

Bulletin No.: 11188

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Note: Due to initial limited part availability, DO NOT order parts until a service
appointment is made.
Note: All exchanged charge cords are to be returned to the Warranty Parts Center (WPC).
Hold cords until the WPC request is received
Part
Number
22914085

Description
CABLE, DRV MOT BAT CHARGER (Charge Cord)

Quantity/
Vehicle
1*

* If a customer has purchased any additional charge cords, additional cords may be required.
SERVICE PROCEDURE
Note: All exchanged charge cords are to be returned to the Warranty Parts Center (WPC).
1.

Obtain the customer's 120 volt charge cord(s).

2.

Provide the customer with the new 120 volt charge cord(s).

3.

Cut off the vehicle end of the old charge cord(s) so it is no longer usable.

4.

Return both halves of the cord(s) to the WPC when the request is received.

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2543
T5861*

Description
Exchange Charge Cord(s)
Exchange Additional Charge Cords Purchased by Customer (Cord Not
Available at Time of Original Exchange)*

Labor
Time
0.2
0.2

* Some customers may have purchased additional charge cords to store at a vacation home,
etc. These cords may not be available at the time of the original exchange. If a customer
provides an additional cord at a later date, use this labor code to submit for that exchange.
Submit the transaction as a ZFAT and route it for wholesale authorization.
CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle.

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March 2012

Bulletin No.: 11188

DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles. Part availability for this program is limited, but improving. Part
kits are available for dealers to address inventory units that have been sold. Dealers are
strongly encouraged to address vehicles prior to delivery to the customer. However, if this is
not possible, dealers are to make arrangements with the customer to return for completion of
the Customer Satisfaction Program at a later date, convenient to the customer.
Dealers are to service all vehicles subject to this program at no charge to customers,
regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

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