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Ford Motor Company
Ford Customer Service Division
P.O, Box 1904
Dearborn, Michigan 48121
May 2008
Customer Satisfaction Program 48B01

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number: 12345678901234567

At Ford Motor Cornpany, it has been our goal for more than 100 years to provide customers with high
quality, dependable products. In order to maintain these standards, Ford Motor Company is providing
a Customer Satisfaction Program (Program Number 48B01) to owners of certain vehicles. equipped
with a 6.0L or 7.3L diesel engine who may have paid for a warranty deductible on a specific type of
fuel injector related repair between January 2003 and September 2007.

What is the issue? = The vehicle with the VIN above was mistakenly charged up to a $100
powertrain warranty deductible for fuel injector repair or repairs. These
repairs qualified for coverage under the vehicle emissions warranty, which
has no deductible.

What will Ford and _in the interest of customer satisfaction, Ford Motor Company has

your dealer do? authorized your dealer to refund the amount of the deductible(s) that you
have paid for the qualified fuel injector repair(s). Any Ford or Lincoln
Mercury dealer is authorized to reimburse your deductible(s) if you, or the
servicing dealer, have the original invoice(s).

This refund offer, Customer Satisfaction Program 48B01, will be in effect
until November 30, 2008.

How Itong will it Dealers will process the refund for you once you have presented them with

take? both this letter and any valid invoices that show you paid one or more
deductibles for these specified repairs. In most cases, dealers will be able
to provide you with a refund within 30 days of receipt of the proper
documentation.

QOCepyright 2008 Ford Meter Company

What are we asking
you to do?

What if you no
longer own this
vehicle?

Can we assist you
further?

Provide your dealer with this letter and the invoice(s) from a Ford or Lincoln
Mercury service department that shows you paid a deductible(s) for a fuel
injector related repair(s). For your convenience we have listed the invoice
number(s) from our records for the injector repair(s) where a dediictible(s) was
improperly charged. You are only eligible for a deductibie(s) that you paid.
Deductibles paid by the dealer are not reimbursable to-you. The VIN
(printed near your name at the beginning of this letter) must match the
VIN on the invoice. If you do not have your original invoice, the dealer
who performed the repair may be able to provide you witha copy.

if you are unable to locate a dealer, you can access

http://www.genuineservice.com for dealer addresses, maps, and driving
instructions.

if you no longer own this vehicle, you are still eligible for a refund if you paid all.
or part of a deductible(s) for the specified fuel injector repair.

You received this notice because our records, which are based primarily’on
State registration and title data, indicate that you were the owner at the time
the deductible(s) was paid.

If you were not the owner, and have an address for the owner at the time-of
the repair(s), please forward this letter to that owner.

If you have difficulties with your refund, please contact your dealership's
Service Manager for assistance.

RETAIL OWNERS: If you still have concerns, please contact the Ford Motor
Company Customer Relationship Center 1-866-436-7332 and one of our
representatives will be happy to assist you. For the hearing impaired calli 1-
800-232-5952 (TDD). Office Hours are Moriday through Friday: 8:00AM -
5:00PM (‘Your Local Time). If you wish to contact us through the internet, our
address is: www.ownerconnection.com.

FLEET OWNERS: If you still have concerns, please contact the Fleet
Customer information Center at 1-800-34-FLEET, select option #3 and one of
our representatives will be happy to assist you. Representatives are available
Monday through Friday 8:30AM - 5:00PM (Eastern Time Zone).

Or you may contact us through the internet at www. fleet ford.com.

MOTORHOME OWNERS: if you still have concerns, please contact the
Motorhome Customer Assistance Center toll free at 1-866-906-9811. Ford
representatives are available 24 hours a day.

Thank you for your attention to this important matter.

Ford Customer Service Division

copyright 2008 Ford Motor Commany