Investigations List

After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted.  If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.



NHTSA Action Number: RQ06004

Date Opened: 2006-02-28

Date Closed: 2006-08-07

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Component Description: EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

Recall Campaign: 06V183

Summary Description: BRAKE LIGHT SWITCH FAILURE


Summary

BY LETTERS DATED MAY 24, 2006 AND AUGUST 4, 2006, VOLKSWAGENeBay (VWeBay) NOTIFIED THE AGENCY THAT IT IS CONDUCTING A SAFETY RECALL (NHTSA RECALL NO 06V-183) INVOLVING MODEL YEAR (MY) 1998-2002 VOLKSWAGENeBay NEW BEETLE AND 1999-2002 VOLKSWAGENeBay JETTA VEHICLES EQUIPPED WITH CRUISE CONTROL.VOLKSWAGENeBay?S RECALL COVERS 646,246 VEHICLES.PREVIOUSLY, VWeBay RECALLED THESE VEHICLES TO REPLACE A DEFECTIVE BRAKE LIGHT SWITCH (RECALLS 03V-265 AND 04V-096) THAT WAS UNIQUE TO VEHICLES WITH CRUISE CONTROL.VOLKSWAGENeBay REPORTS THAT THE BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING RECALLS 03V-265 AND 04V-096.VOLKSWAGENeBay WILL INSTALL A NEW DESIGN BRAKE LIGHT SWITCH.BASED ON VOLKSWAGENeBay'S SAFETY RECALL ACTION, THIS INVESTIGATION IS CLOSED.

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NHTSA Action Number: PE06010

Date Opened: 2006-02-27

Date Closed: 2006-08-02

Manufacturer’s Name: ToyotaeBay Motor Corporation

Component Description: TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Recall Campaign:

Summary Description: TIRE PRESSURE WARNING SYSTEM FAILURE


Summary

ODI OPENED PE06-010 BASED ON 12 REPORTS OF ALLEGED TIRE PRESSURE WARNING SYSTEM (TPWS) FAILURE ON THE SUBJECT VEHICLES.ALL REPORTS ALLEGED THAT THE TPWS WARNING LIGHT DID NOT ILLUMINATE ON THE DRIVER INFORMATION PANEL WHEN THE TIRE PRESSURE WAS LOW OR THE TIRE WAS FLAT.IN SOME INCIDENTS, THE CONSUMER REPORTED THAT TPWS LIGHT DID NOT ILLUMINATE WHEN THE TIRE PRESSURE IN 1 TIRE WAS AT 15-20 PSI AND THE OTHER TIRES WERE AT OR NEAR THE RECOMMENDED TIRE PRESSURE.DURING PE06-010, ADDITIONAL FAILURE DATA WAS IDENTIFIED AS NOTED IN THE FAILURE REPORT SUMMARY ABOVE.AS OF JULY 25, 2006, ODI WAS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A CRASH, AN INJURY, OR A FATALITY IN THE SUBJECT VEHICLES.IN ADDITION, ODI IS AWARE OF ONLY TWO INCIDENTS WHERE A TIRE WAS REPORTED TO HAVE CAUGHT ON FIRE DURING THE INCIDENT.IN BOTH INCIDENTS, FIRE DAMAGE WAS LIMITED TO THE REAR PASSENGER TIRE AND TIRE WELL AND/OR SMOKE DAMAGE TO ITEMS IN THE VEHICLE.ODI'S ANALYSIS SHOWED THE FOLLOWING:(1) THE SUBJECT VEHICLES USE AN INDIRECT TPWS SYSTEM WITH P225/60R17BRIDGESTONE B380 OR DUNLOPeBay SP SPORT 4000 DSST RUN FLAT TIRES(RFTS). (2) THERE IS A LARGE VARIABILITY IN THE PRESSURE AND DRIVING TIME ATWHICH THE TPWS WILL TRIGGER THE TPWS WARNING LIGHT TOILLUMINATE. (3) THE TPWS MAY NOT MAKE AN ACCURATE JUDGMENT UNDER A VARIETY OFROAD OR DRIVING CONDITIONS, INCLUDING IF THE VEHICLE IS DRIVENOVER 62 MPH, THE OUTSIDE TEMPERATURE IS BELOW 32 DEGREESFAHRENHEIT, THE TREAD WEAR IS UNEVEN, THE LOADING IS OVERTHE LIMIT, OR THE PRESSURE OF 2 OR MORE TIRES DROPS AT THE SAMETIME. (SEE TOYOTAeBay'S APRIL 10, 2006 INFORMATION REQUEST RESPONSEFOR MORE DETAILS.) (4) SOME CONSUMERS REPORTED THAT THEIR TIRE PRESSURE WAS BELOW 15PSI OR EVEN AS LOW AS 0 PSI BEFORE THEY REALIZED THAT THEY HAD ATIRE PRESSURE ISSUE AND AS A RESULT HAD TO REPLACE THE TIRE. NOTE: TOYOTAeBay STATES THAT IF THE TIRE PRESSURE DROPS TO BELOW 15PSI, THE TIRE CAN NOT BE REPAIRED. (5) IN APRIL 2006, IN RESPONSE TO REPORTS OF PREMATURE OR UNEVEN TIREWEAR, TOYOTAeBay ISSUED A CUSTOMER SUPPORT PROGRAM TO PROVIDESUPPLEMENTAL TIRE WARRANTY COVERAGE FOR 2004-EARLY 2006 MYSIENNA VEHICLES WITH RFTS. (6) FIELD DATA AND NHTSA TESTING SHOWED THAT THE TPWS ON THE 2004-2005 MY TOYOTAeBay SIENNA 2WD VEHICLES, WHICH USE THE SAME TPWS AS THE SUBJECT VEHICLES, BUT HAVE STANDARD TIRES, PERFORMED BETTERTHAN TPWS ON THE SUBJECT VEHICLES.DUE TO THE FOLLOWING REASONS, ODI HAS DECIDED THAT FURTHER EXPENDITURE OF AGENCY RESOURCES ON THIS INVESTIGATION IS NOT WARRANTED AT THIS TIME: (1) ONLY A VERY SMALL PERCENTAGE OF TPWS AND TIRE RELATED COMPLAINTS AND WARRANTY CLAIMS CITED THAT THE TPWS DID NOT ILLUMINATE ON THE SUBJECT VEHICLE DURING THE INCIDENT.IN THE REMAINING TIRE RELATED INCIDENTS, IT WAS NOT POSSIBLE TO DETERMINE IF THE TPWS CONTRIBUTED TO THE TIRE RELATED FAILURE. (2) ODI IS NOT AWARE OF ANY INCIDENTS THAT WERE REPORTED THATRESULTED IN THE DRIVER LOSING VEHICLE CONTROL. (3) THE FIELD DATA DID NOT ESTABLISH A RELATIONSHIP BETWEEN POORTPWS PERFORMANCE AND TIRE INCIDENTS WITH SAFETY CONSEQUENCESACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.

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NHTSA Action Number: PE06011

Date Opened: 2006-02-27

Date Closed: 2006-06-23

Manufacturer’s Name: FordeBay Motor Company

Component Description: ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Recall Campaign:

Summary Description: ENGINE STALLING


Summary

THE CAM POSITION SENSOR (CPS) PROVIDES A CRITICAL SIGNAL TO THE SUBJECT VEHICLE (SV) ENGINE MANAGEMENT SYSTEM, THE LOSS OF WHICH RESULTS IN AN ENGINE STALL.DURING PE06-011, FORDeBay STATED IN THEIR RESPONSE TO ODI THAT IT IS CONTINUING TO INVESTIGATE ALLEGATIONS OF CPS RELATED ENGINE STALL AND FURTHER ADVISED THAT AN UPDATE WILL BE PROVIDED UPON COMPLETION OF THE INVESTIGATION.FORDeBay DATA SHOWS THAT 20% OF THE 716,000 SVS ARE EQUIPPED WITH MANUAL TRANSMISSIONS WHICH ARE CAPABLE OF BACK-DRIVING THE ENGINE WHEN A STALL OCCURS; POWER ASSISTED STEERING AND BRAKING ARE NOT LOST DURING ENGINE BACK-DRIVE.FORDeBay DATA ALSO INDICATES THAT BACK-DRIVE OCCURS IN AUTOMATIC TRANSMISSION VEHICLES ABOVE CERTAIN ROAD SPEEDS.THE MANUFACTURER REPORTS NOTED REFERENCE 755 UNIQUE VEHICLES; 2 ARE DUPLICATIVE OF ODI REPORTS.IN ITS REVIEW OF CUSTOMER AND FIELD REPORTS, FORDeBay IDENTIFIED SOME 800 REPORTS ALLEGING ONE OR MORE ENGINE STALLS POTENTIALLY RELATED TO A CPS FAILURE IN THESE 755 VEHICLES (FORDeBay?S ?A? CATEGORY REPORTS).ODI HAS NOT COMPLETED ITS REVIEW OF THESE OR OTHER FORDeBay REPORTS, NOR HAS IT CONFIRMED THIS COUNT.ALL BUT ONE OF THE 9 CRASH ALLEGATIONS APPEAR TO BE MINOR IN NATURE ALTHOUGH ODI IS STILL INVESTIGATING THESE CRASH/INJURY ALLEGATIONS AND WHETHER OR NOT THEY INVOLVE A CPS FAILURE.BASED ON EARLY ASSESSMENT OF THE APPROXIMATELY 166,000 SUBJECT VEHICLE WARRANTY CLAIMS FORDeBay PAID, THERE APPEARS TO BE VARIABILITY IN CLAIM RATES BETWEEN CERTAIN SV PRODUCTION PERIODS; AN EXPLANATION FOR THIS HAS NOT BEEN IDENTIFIED.FORDeBay REVIEWED A SAMPLE OF THE WARRANTY CLAIMS AND INDICATED THAT ABOUT HALF MAY INVOLVE A STALL DUE TO CPS FAILURE; ODI HAS YET TO CONFIRM THIS ASSESSMENT.THE INVESTIGATION IS THEREFORE UPGRADED TO ENGINEERING ANALYSIS EA06-012 SO THAT ODI CAN CONTINUE TO INVESTIGATE THE SCOPE, FREQUENCY AND CONSEQUENCES OF CPS RELATED ENGINE STALLING.

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NHTSA Action Number: RQ06002

Date Opened: 2006-02-27

Date Closed: 2006-06-22

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Component Description: ENGINE AND ENGINE COOLING

Recall Campaign:

Summary Description: ENGINE STALLING


Summary

ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLEReBay PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.

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NHTSA Action Number: RQ06003

Date Opened: 2006-02-27

Date Closed: 2006-07-20

Manufacturer’s Name: VolkswageneBay Group of America, Inc.

Component Description: ELECTRICAL SYSTEM

Recall Campaign: 06V198

Summary Description: DRIVER'S SIDE DASH FIRE


Summary

VOLKSWAGENeBay OF AMERICA, INC. (VOA) CONDUCTED A SAFETY RECALL (NHTSA RECALL NUMBER 04V133) TO ADD A PLASTIC COVER TO THE TOP SECTION OF THE KNEE BOLSTER CROSSMEMBER TO PREVENT CONTACT WITH THE HEADLIGHT SWITCH WIRING HARNESS.THE SCOPE OF THE ORIGINAL RECALL COVERED MODEL YEARS 1998 THROUGH 2004 WITH VEHICLE PRODUCTION DATES OF AUGUST 1997 THROUGH DECEMBER 2004.THE OFFICE OF DEFECTS INVESTIGATION HAS RECEIVED NINE COMPLAINTS ALLEGING THAT AFTER HAVING THE RECALL REMEDY PERFORMED, A FIRE STARTED IN THE DRIVER'S SIDE DASHBOARD AREA.VOA REPORTS THAT IF THE PLASTIC COVER IS NOT INSTALLED PROPERLY BY THE DEALERS, THE HEADLIGHT SWITCH WIRING HARNESS COULD CONTINUE TO CONTACT THE CROSSMEMBER, RESULTING IN A SHORT AND/OR FIRE IN THE DRIVER'S SIDE DASHBOARD AREA.VOA WILL CONDUCT A NEW SAFETY RECALL TO ADD AN ADDITIONAL (AND LARGER) COVER OVER BOTH THE KNEE BOLSTER CROSSMEMBER AND THE PLASTIC COVER ASSEMBLY INSTALLED IN THE FIRST RECALL.ALL OF THE NHTSA COMPLAINTS AND ALL BUT 3 VOA CLAIMS ARE FOR MY 1998 THROUGH MY 2000.VOA REPORTS THAT BEGINNING IN MY 2001, AUDIeBay EXTENDED THE TIME FOR THE DEBURRING PROCESS OF THE CROSSMEMBER.VOA WAS NOT ABLE TO VERIFY THE CAUSE OF FIRE IN THE MY 2001 AND LATER VEHICLES DUE TO EITHER EXTENSIVE FIRE DAMAGE OR OTHER REASON.THE RATE OF FIRE OCCURRENCE IS SIGNIFICANTLY LESS FOR THE MY 2001 AND LATER VEHICLES. THE RECALL COVERS MODEL YEARS 1998 THROUGH 2000 WITH VEHICLE PRODUCTION DATES OF AUGUST 1997 THROUGH MAY 2000.VOA WILL RECALL 66358 MY 1998-2000 AUDIeBay A6, A6 AVANT, S6, AND S6 AVANT VEHICLES.ODI IS AWARE OF A TOTAL OF 59 WARRANTY, FIELD AND CONSUMER REPORTS FOR THESE VEHICLES.THE RECALL IS IDENTIFIED BY NHTSA NUMBER 06V-198.

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