After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE20004
Date Opened: 2020-04-07
Date Closed: 2020-10-30
Manufacturer’s Name: Suzuki
Motor USA, LLC
Component Description: EXTERIOR LIGHTING:HEADLIGHTS
Recall Campaign: 20V612
Summary Description: Loss of headlights
Summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) on April 17th, 2020 to investigate Early Warning Reporting (EWR) reports submitted by Suzuki alleging loss of headlights on model year (MY) 2018 Suzuki GSX 250R motorcycles.On May 29, 2020, ODI learned, through the Suzuki response to an ODI Information Request (IR) letter, that they were aware of two complaints, multiple field reports, thirty-six warranty claims and one goodwill claim describing headlight failures on the subject motorcycles. Within the field reports, ODI discovered there were many failures involving both the low and high beams on the same motorcycle, resulting in a complete loss of vehicle lighting. All reported failures occurred on MY 2018 bikes equipped with headlight assembly part number 35100-20K30. Additionally, Suzuki made ODI aware of a design change effective February 27, 2018 on MY 2019 motorcycles that resulted in a headlight assembly part number change to 35100-20K31. This design change was made to improve serviceability of the headlamp bulb. According to Suzuki, the holding part of the bulb spring had a structure that allowed the bulb spring to become displaced from its proper mounting position when the bulb spring was removed from the holding claw to replace the bulb. Analysis of headlamp failure data showed that no MY 2019 motorcycles, or bikes manufactured with the updated headlight assembly, experienced a headlight failure. The original headlight assembly was withdrawn from production and the redesigned headlight was made available as a service replacement part in September 2018. The modified headlight can be interchanged with earlier production assemblies.Discussions between ODI and Suzuki resulted in the manufacturer recalling MY 2018 Suzuki GSX 250R motorcycles for a sudden loss of headlamp illumination. This sudden failure could reduce operator visibility and/or conspicuity, increasing the risk of a crash.This Preliminary Evaluation has been closed due to the recall issued by the manufacturer (NHTSA Recall 20V-612).
NHTSA Action Number: DP20003
Date Opened: 2020-04-03
Date Closed: 2021-03-15
Manufacturer’s Name: Britax Child Safety, Inc.
Component Description: CHILD SEAT
Summary Description: Car (child) seat crashworthiness
Summary
NHTSA received a petition involving subject production year 2015 Britax Frontier ClickTight XE booster seats commonly used for children 2-years old and older weighing between 25-90 pounds while traveling in a vehicle. The Office of Defects Investigation (ODI) opened Defect Petition DP20-003 for a November 2019 crash event involving a subject seat. The crash involved a Model Year (MY) 2016 Nissan Rogue striking a telephone pole in a frontal collision. A subject seat, installed at the driver side rear seat, experienced a structural failure allowing the harness to pull through the seat back. According to a police report, this failure contributed to the death of a 4-year-old occupant. Notably there were two other occupants in the Rogue who survived the crash with injuries, the driver and a 3-year-old who was seated in a different make/model car seat at the rear passenger side seat position.During the DP, ODI sent Britax a letter (dated April 17, 2020) requesting, amongst other things, a count of allegations of the subject seat failing structurally during, or otherwise incurring structural damage as a result of, a vehicular crash event. Subject seats were defined as all Frontier Clicktight seats, regardless of production year. In its response of May 28, 2020, Britax identified a single allegation, the same crash event that was the subject of the Defect Petition received by ODI. Additionally, ODI conducted an inspection of the incident seat and vehicle, confirming the failure of the seat back and restraint system, and the significant damage to the front of the subject vehicle.To date, no determination as to the cause of the incident seat structural failure has been established, either by ODI or Britax. In addition, questions exist regarding the installation and prior usage of the incident seat. ODI is granting petition DP20-003 and opening a Preliminary Evaluation (PE21-007) to broaden the scope of its information request to include potential structural failure allegations in other Britax model seats.ODI will potentially evaluate peer car seats, in order to establish a broader data set upon which to base its assessment.There are two vehicle owner questionnaire reports, both submitted by the petitioner, which can be reviewed at NHTSA.gov using the following reference numbers: 11319247 and 11317879. Britax's response to ODI's request letter is also available for review at NHTSA.gov using Investigation DP20-003.
NHTSA Action Number: PE20002
Date Opened: 2020-04-01
Date Closed: 2020-09-21
Manufacturer’s Name: BMW of North America, LLC
Component Description: SERVICE BRAKES
Recall Campaign: 20V476
Summary Description: Brake fluid leak at front brake caliper
Summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) on April 1st, 2020 to investigate six consumer complaint allegations of brake fluid leaking from the front brake calipers on their 2019-2020 model year (MY) BMW R1250 motorcycles. At the closing date of this investigation, the number of ODI complaints has risen to fourteen.During the investigation, ODI contacted several consumers to validate and confirm their complaints.ODI learned from these conversations that the subject motorcycles were leaving brake fluid puddles on or near the front tires. One consumer forwarded pictures of a subject motorcycle leaking brake fluid on a BMW dealer showroom floor. In response to an ODI Information Request (IR) letter, BMW supplied ODI with 139 dealer field reports. Many of them also described leaking brake calipers that failed at 0 to 4 miles shown on the bike odometer. ODI was also able to gather pictures from BMW related to the field reports and they too showed calipers leaking brake fluid. BMW disclosed in the IR response that they switched to a Hayes designed and manufactured front caliper starting with MY 2019 of the subject motorcycles. The previous model years used Brembo manufactured calipers. ODI analyzed warranty claims and production data provided by BMW. ODI found that 1,169 vehicles were repaired for front brake caliper leaks. A total of 838 subject vehicles were repaired before the date of first sale.The motorcycles, found to be leaking and serviced prior to the date of first sale, appeared to be in violation of Federal Motor Vehicle Safety Standard (FMVSS) 122 for ?Motorcycle Brake Systems?, under Section 5.2.3. The FMVSS requires that ?during all tests and on their completion, there shall be no friction material detachment and no leakage of brake fluid. Discussions between the NHTSA Office of Vehicle Safety Compliance and BMW resulted in the manufacturer recalling MY 2019-2020 R1250 GS, GS Adventure and R1250 RT, 2020 S1000 RR and S1000 XR motorcycles for front brake calipers leaking when parked, failing to comply with the requirements of the Federal Motor Vehicle Safety Standard number 122, Motorcycle Brake Systems.As part of the safety recall, BMW will notify owners, and dealers will inspect, and if necessary, replace the front brake calipers with an improved design free of charge. The recall is expected to begin October 6, 2020.Owners may contact BMW customer service at 1-800-525-7417.This Preliminary Evaluation has been closed with a voluntary safety recall released by the manufacturer (20V-471).The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11340459, 11319970, 11320627, 11311740, 11319565, 11319858, 11311520, 11308994, 11323486, 11316146, 11319832, 11319554, 11322813, 11308930.
NHTSA Action Number: PE20003
Date Opened: 2020-04-01
Date Closed: 2024-01-10
Manufacturer’s Name: Autocar Industries, LLC
Component Description: PARKING BRAKE
Recall Campaign: 21V953
Summary Description: Vehicle Roll Away
Summary
On April 1, 2020, following information received from the Office of Defects Investigation (ODI) network of fleet contacts, ODI opened PE20-003 to investigate reports of vehicle roll away in certain model year (MY) 2008-2020 Autocar and Mack refuse trucks equipped with certain Bendix PP-1 push-pull pneumatic park brake control valves with a pipe-away exhaust configuration. Prior to ODI's investigation,[KK(1] Bendix Commercial Vehicle Systems LLC (Bendix), the subject component manufacturer, published two related technical service bulletins (TSBs): Bendix Push-Pull Type Control Valves Service Data SD-03-3611 Rev. 007 (2019-03) and Bendix PP-1 & PP-8 Park Control Valve Wear and Replacement Notice Technical Bulletin TCH-003-056 (2019-11-20). ODI sent Information Request (IR) letters to motor vehicle manufacturers Autocar LLC (Autocar) and Volvo Trucks North America/Mack Trucks, Inc. (Volvo/Mack) and motor vehicle equipment manufacturer Bendix. IR response data from all three manufacturers was analyzed and cross-referenced to gain further understanding. To date, ODI is aware of 5 vehicle roll-away incidents related to the alleged defect condition in the subject vehicles equipped with the subject components, resulting in 4 crashes and 1 injury. On December 9, 2021, Volvo/Mack notified the agency of a safety recall (21V953) to address a safety defect in certain MY 2008-2019 TerraPro (MRU) and MY 2019-2022 TerraPro (TE) trucks originally equipped with the subject components. [KK(2]On January 1, 2023, Autocar notified the agency of a safety recall (23V023) to address a safety defect in certain MY 2008-2020 ACX (Xpeditor), MY 2012-2020 ACMD (Xpert), MY 2010-2020 ACTT (Xspotter), MY 2008-2010 WX and MY 2008-2010 WXLL trucks. Volvo/Mack and Autocar's recall remedies involve removing the vent line fitting threaded into the exhaust port of the subject PP-1 valve. [VD(3]Both Autocar and Mack have stopped equipping new refuse trucks with park control valves using the exhaust pipe-away configuration. After discussions between ODI and Bendix concerning ways to prevent new PP-1 valves from being sold and installed with a potential for the exhaust to become restricted, Bendix will take the following actions: 1) issue a letter to all original equipment (OE) customers with important safety information warning them about the safety risk of attaching plumbing to the exhaust port when the subject component is used as a park control valve; and 2) affix a warning label on all aftermarket parts warning not to install pipe-away exhaust port plumbing. In view of the recalls being conducted by Volvo/Mack and Autocar, and the actions taken by Bendix, ODI has closed this Preliminary Evaluation. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist in equipment or other model or MY vehicles that have not been recalled. The agency reserves the right to take further action if warranted.
NHTSA Action Number: PE20001
Date Opened: 2020-03-13
Date Closed: 2020-09-21
Manufacturer’s Name: Motor Coach Industries
Component Description: ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Recall Campaign: 20V526
Summary Description: Supply and return heater hose rupture
Summary
By letter dated August 31, 2020, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2017-2020 J4500 vehicles. An ODI review of Early Warning Reporting (EWR) submissions by MCI, on MY 2017-2019 J4500 buses, identified ruptured heater hoses on multiple motor coaches leading to the vehicles becoming disabled. ODI communications with fleets found that a low coolant level light with an audible warning would provide notice to the bus driver to pull off the roadway before the bus shut down to prevent catastrophic engine damage. According to the fleets interviewed, there is not sufficient time between the warning and the engine shutting down to allow the driver to pull to a safe location. Multiple reports/interviews describe buses requiring passenger transfer to a second bus at roadside. Analysis of data provided by MCI in response to an ODI Information Request (IR) letter showed an elevated frequency of heater hose ruptures. The heater hoses may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway. Following discussions with ODI about the elevated failure rates on the heater hoses, MCI decided to conduct safety recall 20V-526.With recall action 20V-526 taken by MCI, this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.The ODI report cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID Using the following identification number: 10168841
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