Date: 2025-07-09
Polestar
Automotive USA, Inc.
NHTSA Action Number: RQ25004
Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Subject:
Loss of rear-view camera image
Opened From: 2025-07-09 - ⚠️ Investigation Open ⚠️
Summary
The Ofice of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 - MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure to comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera "may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver-s rear visibility capability in a backing event." Polestar proposed to remedy this condition via a software update to minimize an Infotainment Head Unit (IHU) graphical rendering limitation by shortening the retry times of the camera streams, as well as removing the rendering of the map in the driver display during backing events to release the graphic memory for the use of the rear-view camera. Subsequent consumer complaints to ODI reported continued rear-view camera outages in remedied vehicles pointed to limitations in Polestar-s 24V-477 approach, and, on April 25, 2025, Polestar filed a new recall to address the rear-view image visualization issues (Recall 25V-280).Polestar's stated remedy for this recall provided an additional software update intended to always maintain the high-speed signal connection between the Parking Assist Camera (PAC) and IHU, instead of toggling on and off by request. The update would also be designed to add a reset of the IHU video signal receiving hardware in case a synchronization error is detected, instead of just setting an error message. On June 21, 2025, ODI began receiving complaints from consumers whose vehicles had been remedied according to Recall 25V-280, but whose rear-view cameras were nevertheless continuing to fail in the same manner that they had previously. In July, ODI discussed the complaints with Polestar, which confirmed that their over the air software remedy for Recall 25V-280 did not correct the original issue. ODI is therefore opening this Recall Query to further evaluate the adequacy of Recall 25V-280-s remedy.To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Investigation Documents
For Latest Documents related to this Investigation, visit the NHTSA Website.
Click the (+) Plus Sign
Then click Associated Document(s).
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Previous Investigation | Next Investigation |
- 2026 ALL-IN-ONE HEAVY DUTY TRUCK SCANNER – BUILT FOR DIESEL DIAGNOSTICS：The ANCEL X7HD PRO combines full-system diagnostics, bi-directional control, ECU coding, HDOBD/OBD2 functions, and 42+ reset services in one powerful heavy duty truck scanner. This diesel scan tool helps technicians, fleet owners, and repair shops diagnose problems faster, reduce downtime, and complete more repairs without switching between multiple truck diagnostic tools. Features a 10.1" Android tablet, Bluetooth & Wi-Fi, live data graphing, and 2 years of f-ree updates
- 42+ RESET FUNCTIONS – MORE THAN A BASIC TRUCK CODE READER：Perform essential service functions including forced DPF regeneration, injector coding, speed limiter adjustment, idle adjustment, oil reset, ABS reset, SRS reset, EPB reset, throttle reset, and suspension calibration. Designed for real truck maintenance and fleet service, this commercial truck diagnostic scanner helps reduce dealer visits, avoid unnecessary downtime, and handle more repair jobs with one diesel diagnostic tool
- ACTIVE TEST & ECU CODING – ADVANCED BIDIRECTIONAL SCAN TOOL FOR TRUCKS：Quickly locate faults by activating components and sending commands directly to vehicle systems. Test injectors, ABS, throttle, cooling systems, and other modules in real time without unnecessary disassembly. ECU coding and module matching help adapt replacement parts, restore factory settings, and reduce repeat repairs, making this semi truck scan tool ideal for advanced troubleshooting and daily shop work
- FULL-SYSTEM HDOBD/OBD2 DIAGNOSTICS – WIDE TRUCK & ENGINE COVERAGE：Read and clear codes, monitor live data, freeze frame, and diagnose engine, transmission, ABS, body, and other major systems. Compatible with Freightliner
, Kenworth, Peterbilt, Volvo, Mack, International, and other commercial truck brands, plus Cummins, Caterpillar, Detroit, Paccar, and Navistar diesel engines. Also supports full OBD2/EOBD diagnostics for standard vehicles, making it a versatile truck obd2 scanner for mixed fleets and repair shops - PROFESSIONAL HARDWARE + RELIABLE SUPPORT – BUILT FOR DAILY SHOP USE：This professional diesel diagnostic computer features a 10.1" touchscreen, Android 10.0 system, 6000mAh battery, Bluetooth/Wi-Fi connectivity, and built-in front & rear cameras for documenting repairs and remote troubleshooting. Includes 2 years of fr-ee updates, 1-year w-arranty, and responsive technical support. Contact [email protected] before purchase to confirm compatibility and supported functions for your truck or diesel engine
- 【Built for Heavy Duty Diesel Diagnostics】Designed for SAE J1939 and J1708 compliant trucks, buses, and diesel-powered commercial vehicles. HD601 truck scanner diagnostic tool helps owner-operators, small fleets, mobile technicians, and independent repair shops quickly identify fault codes, view live data, and make informed repair decisions—saving time, reducing downtime, and avoiding unnecessary shop visits
- 【Full System Diagnostics+All HD OBD Modes】The New HD601 heavy duty truck scanner delivers full-system diagnostics on SAE J1939 and J1708-compliant commercial vehicles—digging into engine, transmission, ABS, fuel, every system that keeps your rig rolling. It supports all HD OBD modes, giving you live data, freeze frame, ECU info, vehicle info, emissions data tracking, plus code reading and clearing. Not just what broke, but why—so you fix it right the first time. Pinpoint issues faster, cut repair costs, and spend less time on the shoulder
- 【Wide Heavy-Duty Vehicle Coverage】Supports a wide range of heavy-duty vehicle manufacturers and systems, including Freightliner, Kenworth, Peterbilt, Volvo, International, Detroit, Cummins, Paccar, Allison, Eaton, Bendix, Wabco, and more. Coverage varies by vehicle make, model, year, and system configuration. Contact our support team before purchase if compatibility verification is needed
- 【Speaks Major Truck Protocol】The New HD601 diesel truck scanner is built for American-made trucks—and supports the heavy‑duty protocols you' re most likely to run into on the road: SAE J1939, J1708/J1587, ISO 15765‑4, ISO 14230‑4, ISO 9141‑2, J1850 PWM/VPW, ISO 27145‑4, and EURO‑6. For most trucks, model years, and systems, it speaks the language your vehicle understands. Just plug it in and start diagnosing—no guesswork, no gatekeeping. Note: vehicle functions and module availability may vary by manufacturer and model year
- 【Save Hundreds on Diagnostic Fees】Why pay $150–300 for someone to read your codes? With the New ANCEL heavy duty truck scanner, you can pull fault codes yourself—in minutes, without leaving the truck. One or two uses pays for the tool. After that, every diagnostic is money back in your pocket. Smart investment for owner-operators, techs, and small fleets. Read and clear stored fault codes in minutes. Active fault codes may require repairs before they can be cleared
- 【One Tool, Total Fleet Coverage: 6/9/16 Pin Ready】Featuring an integrated 16-pin OBD2 connector and professional-grade 6-pin & 9-pin adapters, this heavy duty truck scanner provides extensive support for J1939, J1708, J1587, ISO 14230-4, ISO 15765-4 and ISO 9141-2, ISO 27145-4 protocols. It offers reliable diagnostic coverage for major American diesel brands—including Cummins, Paccar, Caterpillar, Detroit, and Freightliner—making it a versatile semi truck scanner for managing any diverse fleet.
- 【2 in 1 Diesel Code Reader & Advanced HD OBDII】Equipped with professional-grade diesel scanner capabilities, the HD301 features intuitive Read/Erase codes and turn off the "Check Engine" light. With the built-in DTC Lookup library, you can instantly access fault code definitions on-device without searching the internet. It also retrieves hundreds of essential live sensor data—such as coolant temperature, fuel pressure, and engine RPM—in a stable text format for precise and rapid troubleshooting. (Please note that the HD301 can not support DPF Regen.)
- 【Full System Truck Diagnostic】The FOXWELL HD301 heavy duty scan tool is engineered to deeply access and scan all available electronic control modules specifically for truck, including Engine, Transmission, ABS, SRS, Chassis, and Body Control. This professional truck scanner diagnostic tool allows you to identify issues across the entire vehicle, ensuring your rig stays in peak condition for the long haul.
- 【Versatile for most big Rigs: Commercial, Passenger & Beyond】Engineered for more than just trucks, this heavy duty scan tool offers extensive coverage for pickups, buses, trailers, and even marine vessels. From construction machinery (excavators, loaders) to agricultural equipment (tractors, harvesters), it provides a true all-in-one diagnostic solution.
- 【Plug-and-Play & No Subscription】Designed for the road! No WiFi, no batteries, and no complex App setup required. Simply plug it into your vehicle’s diagnostic port to start scanning immediately. Enjoy lifetime free software updates to keep your HD301 diesel truck scanner current with the latest vehicle models and features—without any hidden subscription fees—While overcoming language barriers with support for Spanish and English.
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.