Date: 2023-06-20
Ford
Motor Company
NHTSA Action Number: RQ23002
Components: POWER TRAIN:AXLE ASSEMBLY
Subject:
Opened From: 2023-06-20 - 2024-02-15
NHTSA Recall Number: 23V675
Summary
On July 17, 2023, the Office of Defect Investigation (ODI) opened this Recall Query (RQ) after receiving 2 consumer complaints alleging loss of vehicle forward power and/or loss of transmission torque of the rear wheels in model year (MY) 2020-2022 Ford Explorer vehicles (subject vehicles). The RQ was opened to focus on the effectiveness of the remedies of Recalls 22V-255 and 23V-199 related to the alleged problem. Recall 22V-255 involved replacing the bushing and axle cover in the following subject vehicles: 3.3L FHEV Police built before October 14, 2020, and 3.3L Gas Police vehicle built before January 31, 2021. For 2.3L RWD, 3.0L PHEV, 3.3LFHEV, and 3.0LST retail (non-police) vehicles, the recall provided an PCM software update to engage the Electronic Park Brake (EPB) when Park is commanded. The recall addressed a breakage of the rear axle bolt that can cause the driveshaft/half shafts to disconnect, resulting in a loss of transmission torque to the rear wheels necessary to hold park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. Recall 23V-199 addressed 674 of the subject vehicles produced from February 2, 2019 to April 4, 2022, which received an incorrect remedy under Recall 22V-255. The affected vehicles had received a previous Powertrain Control Module (PCM) update which did not include an automatic EPB engagement when vehicle is shifted to park. On October 17, 2023, Ford filed a new safety recall (Recall 23V-675) covering 238,364 MY 2020-2022 Explorer vehicles with the following powertrains: 3.3L FHEV Police, 3.3L Gas Police, 3.0L Gas Police, 2.3L RWD, 3.0L PHEV, 3.3L FHEV, 3.0L RWD and 3.0L AWD, produced from October 22, 2018 to July 6, 2022, equipped with a 3-point mounted axle design. Ford stated that the cause of the bolt fracture is due to joint design not robust to peak axle input torques and manufacturing variability. The primary contributor is insufficient bearings for maximum joint loads. This can result in bearing deformation, increasing bending stress on the bolt, which may lead to fatigue failure. On January 19, 2023, Ford amended Recall 23V-675 to add 1,942 MY 2020-2022 Explorer vehicles with the following powertrain: 3.0L RWD Platinum and King Ranch variant, produced from October 22, 2018 to July 6, 2022, equipped with a 3-point mounted axle design. In addition to the safety recall, Ford will conduct a customer satisfaction program for the following MY 2020-2022 Explorer vehicles with the following powertrains: 2.3L AWD, 3.3L Gas Retail, 3.0L Gas AWD Platinum and King Ranch, produced from October 22, 2018 to July 6, 2022. Ford stated that the Explorer powerpack variants not covered under Recalled 23V-675do not present an unreasonable risk to motor vehicle safety due to the combination of lower peak torque levels and torque management strategies to share inputs between front and rear axles, reducing occurrence of higher torque. According to Ford, this is also evidenced by the lower current and projected failure rates. In view of the recall action being taken by Ford, ODI is closing this RQ. NHTSA will continue to monitor complaints from the customer satisfaction program vehicles and reopen this issue, if necessary. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Investigation Documents
For Latest Documents related to this Investigation, visit the NHTSA Website.
Click the (+) Plus Sign
Then click Associated Document(s).
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Previous Investigation | Next Investigation |
- 2026 ALL-IN-ONE HEAVY DUTY TRUCK SCANNER – BUILT FOR DIESEL DIAGNOSTICS：The ANCEL X7HD PRO combines full-system diagnostics, bi-directional control, ECU coding, HDOBD/OBD2 functions, and 42+ reset services in one powerful heavy duty truck scanner. This diesel scan tool helps technicians, fleet owners, and repair shops diagnose problems faster, reduce downtime, and complete more repairs without switching between multiple truck diagnostic tools. Features a 10.1" Android tablet, Bluetooth & Wi-Fi, live data graphing, and 2 years of f-ree updates
- 42+ RESET FUNCTIONS – MORE THAN A BASIC TRUCK CODE READER：Perform essential service functions including forced DPF regeneration, injector coding, speed limiter adjustment, idle adjustment, oil reset, ABS reset, SRS reset, EPB reset, throttle reset, and suspension calibration. Designed for real truck maintenance and fleet service, this commercial truck diagnostic scanner helps reduce dealer visits, avoid unnecessary downtime, and handle more repair jobs with one diesel diagnostic tool
- ACTIVE TEST & ECU CODING – ADVANCED BIDIRECTIONAL SCAN TOOL FOR TRUCKS：Quickly locate faults by activating components and sending commands directly to vehicle systems. Test injectors, ABS, throttle, cooling systems, and other modules in real time without unnecessary disassembly. ECU coding and module matching help adapt replacement parts, restore factory settings, and reduce repeat repairs, making this semi truck scan tool ideal for advanced troubleshooting and daily shop work
- FULL-SYSTEM HDOBD/OBD2 DIAGNOSTICS – WIDE TRUCK & ENGINE COVERAGE：Read and clear codes, monitor live data, freeze frame, and diagnose engine, transmission, ABS, body, and other major systems. Compatible with Freightliner
, Kenworth, Peterbilt, Volvo, Mack, International, and other commercial truck brands, plus Cummins, Caterpillar, Detroit, Paccar, and Navistar diesel engines. Also supports full OBD2/EOBD diagnostics for standard vehicles, making it a versatile truck obd2 scanner for mixed fleets and repair shops - PROFESSIONAL HARDWARE + RELIABLE SUPPORT – BUILT FOR DAILY SHOP USE：This professional diesel diagnostic computer features a 10.1" touchscreen, Android 10.0 system, 6000mAh battery, Bluetooth/Wi-Fi connectivity, and built-in front & rear cameras for documenting repairs and remote troubleshooting. Includes 2 years of fr-ee updates, 1-year w-arranty, and responsive technical support. Contact [email protected] before purchase to confirm compatibility and supported functions for your truck or diesel engine
- 【Built for Heavy Duty Diesel Diagnostics】Designed for SAE J1939 and J1708 compliant trucks, buses, and diesel-powered commercial vehicles. HD601 truck scanner diagnostic tool helps owner-operators, small fleets, mobile technicians, and independent repair shops quickly identify fault codes, view live data, and make informed repair decisions—saving time, reducing downtime, and avoiding unnecessary shop visits
- 【Full System Diagnostics+All HD OBD Modes】The New HD601 heavy duty truck scanner delivers full-system diagnostics on SAE J1939 and J1708-compliant commercial vehicles—digging into engine, transmission, ABS, fuel, every system that keeps your rig rolling. It supports all HD OBD modes, giving you live data, freeze frame, ECU info, vehicle info, emissions data tracking, plus code reading and clearing. Not just what broke, but why—so you fix it right the first time. Pinpoint issues faster, cut repair costs, and spend less time on the shoulder
- 【Wide Heavy-Duty Vehicle Coverage】Supports a wide range of heavy-duty vehicle manufacturers and systems, including Freightliner, Kenworth, Peterbilt, Volvo, International, Detroit, Cummins, Paccar, Allison, Eaton, Bendix, Wabco, and more. Coverage varies by vehicle make, model, year, and system configuration. Contact our support team before purchase if compatibility verification is needed
- 【Speaks Major Truck Protocol】The New HD601 diesel truck scanner is built for American-made trucks—and supports the heavy‑duty protocols you' re most likely to run into on the road: SAE J1939, J1708/J1587, ISO 15765‑4, ISO 14230‑4, ISO 9141‑2, J1850 PWM/VPW, ISO 27145‑4, and EURO‑6. For most trucks, model years, and systems, it speaks the language your vehicle understands. Just plug it in and start diagnosing—no guesswork, no gatekeeping. Note: vehicle functions and module availability may vary by manufacturer and model year
- 【Save Hundreds on Diagnostic Fees】Why pay $150–300 for someone to read your codes? With the New ANCEL heavy duty truck scanner, you can pull fault codes yourself—in minutes, without leaving the truck. One or two uses pays for the tool. After that, every diagnostic is money back in your pocket. Smart investment for owner-operators, techs, and small fleets. Read and clear stored fault codes in minutes. Active fault codes may require repairs before they can be cleared
- 【One Tool, Total Fleet Coverage: 6/9/16 Pin Ready】Featuring an integrated 16-pin OBD2 connector and professional-grade 6-pin & 9-pin adapters, this heavy duty truck scanner provides extensive support for J1939, J1708, J1587, ISO 14230-4, ISO 15765-4 and ISO 9141-2, ISO 27145-4 protocols. It offers reliable diagnostic coverage for major American diesel brands—including Cummins, Paccar, Caterpillar, Detroit, and Freightliner—making it a versatile semi truck scanner for managing any diverse fleet.
- 【2 in 1 Diesel Code Reader & Advanced HD OBDII】Equipped with professional-grade diesel scanner capabilities, the HD301 features intuitive Read/Erase codes and turn off the "Check Engine" light. With the built-in DTC Lookup library, you can instantly access fault code definitions on-device without searching the internet. It also retrieves hundreds of essential live sensor data—such as coolant temperature, fuel pressure, and engine RPM—in a stable text format for precise and rapid troubleshooting. (Please note that the HD301 can not support DPF Regen.)
- 【Full System Truck Diagnostic】The FOXWELL HD301 heavy duty scan tool is engineered to deeply access and scan all available electronic control modules specifically for truck, including Engine, Transmission, ABS, SRS, Chassis, and Body Control. This professional truck scanner diagnostic tool allows you to identify issues across the entire vehicle, ensuring your rig stays in peak condition for the long haul.
- 【Versatile for most big Rigs: Commercial, Passenger & Beyond】Engineered for more than just trucks, this heavy duty scan tool offers extensive coverage for pickups, buses, trailers, and even marine vessels. From construction machinery (excavators, loaders) to agricultural equipment (tractors, harvesters), it provides a true all-in-one diagnostic solution.
- 【Plug-and-Play & No Subscription】Designed for the road! No WiFi, no batteries, and no complex App setup required. Simply plug it into your vehicle’s diagnostic port to start scanning immediately. Enjoy lifetime free software updates to keep your HD301 diesel truck scanner current with the latest vehicle models and features—without any hidden subscription fees—While overcoming language barriers with support for Spanish and English.
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.